The Process of Communicating

The Process of Communicating

1. Communication in Nursing Practice

   • Essential attribute
   • Builds realtionships
     • Clients
     • Family
     • Team Members
   • Communicate needs, to avoid burnout
     • Working to hard you become to tired

2. Communication and interpersonal relationships

   • Establish helping and healing
   • Ability to relate to others
   • Developing communication skills
     • Requires understanding of communication process

3. WHY WE COMMUNICATE

   • 1. Physical Needs
     • Effect Health
   • 2. Identity Needs
     • Decide who we are
       • Based on others reactions
   • 3. Social Needs
     • Inclusion
       • Feeling of belonging
     • Control
       • Help to change things
     • Affection
       • Help others, be helped
   • 4. Practical Goals
     • Communicating needs and wants

4. POOR COMMUNICATION EQUALS:

   • Poor Client Outcome
   • Increased adverse incidents
   • Decreased professional credibility

5. 5 LEVELS OF COMMUNICATION

   • Intrapersonal
     • Self talk & inner thought
   • Interpersonal
     • one-to-one
   • Transpersonal
     • Interaction with persons spiritual domain
   • Small Group
     • Interactions with small number
   • Public
     • Interactions with audience

6. Basic Elements

   • Referent
     • Motivates one to communicate with other
   • Receiver
     • Receives msg from other person
       • Decode msg
   • Interaction
     • Receiver becomes sender
   • Environment
     • Where communication happens

7. Sender

   • Person sending info

8. Noise that affects Communication

   • 3 Types
     • External
       • Loud noises, other non noises
     • Physiological
       • Illness or fatigue in receiver or sender
     • Psychological
       • Embarrasment, anger disappointment, stress, nerves, feeling of judgment

9. Forms

   • Verbal
     • 7%
   • non verbal
     • 55%

10. Respecting personal space

    • 2. Intimate interactions
      • 0 - 45 cm
      • i.e Huggin a child
    • 1. Personal interactions
      • 45cm - 1 meter
    • 3. Social Interactions
      • 1-4 meters
      • Small group discussion
    • 4. Public interactions
      • Greater than 4 meters
      • i.e teaching in a classroom