Attitudes and Careers

Beschreibung

Quiz on Attitudes and Careers , created by Courtney Edgecombe on 14/05/2018.
Courtney  Edgecombe
Quiz von Courtney Edgecombe , aktualisiert more than 1 year ago
Courtney  Edgecombe
Erstellt von Courtney Edgecombe vor fast 6 Jahre
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Zusammenfassung der Ressource

Frage 1

Frage
Is the statement correct excellent service causes customers to return
Antworten
  • True
  • False

Frage 2

Frage
Am attitude is the way you react to a situation
Antworten
  • True
  • False

Frage 3

Frage
three indirect careers In tourism are [blank_start]doctor[blank_end] [blank_start]nurse[blank_end] and [blank_start]accountant[blank_end]
Antworten
  • doctor
  • nurse
  • accountant

Frage 4

Frage
Types of attitudes [blank_start]are[blank_end]
Antworten
  • Neutral Negative Positive
  • Neutral Negative
  • Negative Positive
  • Positive Neutral Indifferent

Frage 5

Frage
The goal of the tourism industry is to ensure that visitors never return to The Bahamas
Antworten
  • True
  • False

Frage 6

Frage
Choose the behaviors to avoid
Antworten
  • Don’t argue with manager
  • Don’t rationalize
  • Don’t defend
  • Don’t serve uncooked food
  • Be nice to customers
  • Never over promise

Frage 7

Frage
Choose the personalities of people in the tourism industry
Antworten
  • Team player
  • Negative attitudes
  • Be perfect
  • Good communicator
  • Patient
  • Do as told

Frage 8

Frage
Attitudes are important because it effects they [blank_start]way[blank_end] you look, what [blank_start]you[blank_end] say, how you [blank_start]say[blank_end] it, and [blank_start]how[blank_end] you feel
Antworten
  • you
  • way
  • how
  • say

Frage 9

Frage
Four basic needs of a customers
Antworten
  • Coupons
  • Excellent service
  • Feel important
  • Comfort
  • To be understood
  • To feel welcome
  • The need for directions

Frage 10

Frage
Why do customers complain
Antworten
  • They are confused
  • In a bad mood
  • They may just be a complainer
  • Don’t want to be there

Frage 11

Frage
Why do customers complain
Antworten
  • Feelings are hurt
  • Hotel too expensive
  • Don’t like the food they serve
  • May be a complainer

Frage 12

Frage
Can you give excellent service by only know information
Antworten
  • True
  • False
Zusammenfassung anzeigen Zusammenfassung ausblenden

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