Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:

Decision making and responsibility structure are shared

Decisions are made according to the decision-making authority assigned each position in the hierarchy

Emphasis is on structure and the status quo

Procedures and processes are highly valued

Factors working against client empowerment on a macro level include:

Expectations of funding sources

Administrative leadership and support

An enhanced collaborative approach

When identifying problems to address during the assessment of organizational change potential, it is important to:

Determine what need(s) you will address

Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:

Seriously straining work relationships

Decreasing your potential for upward mobility

Problematic agency policies may involve:

Requiring undue paperwork on the part of clients

Step 7 of the PREPARE process is:

Evaluate the potential success of a macro change process

Estimate the administrative support you will receive from your agency

Establish a definite plan of action to pursue macro change

The following characterize(s) projects:

They are undertaken under long periods of time, usually three years or more

They are very specific regarding what client population they will serve and what final objectives they will pursue

Step 6 in the PREPARE process is:

Review professional and personal risk

Relate findings to agency administrators

Provide a rationale for the proposed macro change

People of influence who might help in a macro change include:

Individuals in the organization

Individuals and groups in the community

A technique that organizes information so that major variables acting for or against macro change can be identified is called a(n):

Unofficial correctional process

Resource reallocation demonstration project

Substep 3 of Step 1 in PREPARE is:

Determine which need or needs you will address

Decide to seriously evaluate the potential for macro level intervention

When evaluating the potential success of a macro change process, the positive aspects include:

Positive organizational and other macro variables

All of the following are the questions suggested in the text to ask in Step 5 of the PREPARE process except:

Will I strain interpersonal relationships at work?

Who gets the benefits and who pays the costs?

Will the results be worth the effort?

Might alternative solutions produce more benefits at lower cost?

Step 2 in the assessment of organizational change potential using PREPARE is:

Review your macro and personal reality

Read all available documentation

Refer any problems you can to other resources

Which of the following statements is accurate regarding macro practice:

Your own strengths and weaknesses may act against a successful change effort

Your own mannerisms will work against you more so than in micro practice

Your own characteristics are more important in mezzo practice than in macro practice

Your weaknesses are of more importance in macro practice than are your strengths

In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:

Constraining regulations or laws

The following is (are) true about agency policies:

They dictate what should and should not be done within the agency setting

They are always formal in that they are written down and clearly specified often in a policy manual

They provide both internal operation and provision of services to clients

Which of the following represents a potential way the media can help an agency:

Make the public aware of the agency

Publicize agency and management shortcomings

Quiz

Final

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1Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:
1. ADecision making and responsibility structure are shared
2. BDecisions are made according to the decision-making authority assigned each position in the hierarchy
3. CEmphasis is on structure and the status quo
4. DProcedures and processes are highly valued
2A system’s tendency to move from a more simplified to a more complex existence is called:
1. ADifferentiation
2. BEquifinality
3. CEntropy
4. DHomeostasis
3_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.
1. AReward
2. BExpert
3. CLegitimate
4. DCoercive
5. EReferent
4
_____ are individuals who depart their country of origin voluntarily in search of better economic and living arrangements.
1. AImmigrants
2. BMigrants
3. CRefugees
5Goal _____ occurs when an organization moves in different directions from its original purpose.
1. ADisplacement
2. BDeposition
3. CDemolition
4. DDissolution
6_____ exists in an organization when there is a variety of demographic, cultural, and personal differences among the people who work there and the clients who receive services there.
1. ADiversity
2. BHuman rights
3. CEconomic justice
4. DKarma
7____ feminism stresses the particularity of women’s experiences in specific cultural and historical contexts.
1. APostmodern
2. BRadical
3. CLiberal
4. DSocialist
8_____ power is that held as a result of other group members’ respect and high esteem.
1. AReferent
2. BReward
3. CExpert
4. DLegitimate
5. ECoercive
9The social work role of _____ is essential for improving legislation to protect clients and their rights involved in managed care.
1. AAdvocate
2. BBroker
3. CCase manager
4. DFacilitator
10Factors working against client empowerment on a macro level include:
1. AExpectations of funding sources
2. BAdministrative leadership and support
3. CAn enhanced collaborative approach
4. DStaff development

11A probation and parole department is an example of a(n) ______ organization.
1. ACentralized
2. BDecentralized
3. CEquatorial
4. DCalefactory
12______ is when the external environment provides an agency with the authorization to perform its function.
1. ALegitimation
2. BAppropriation
3. CSanction
4. DAdjudication
13n administrator with a leadership style of the _____ toils to preserve the homeostatic status quo.
1. AZealot
2. BConserver
3. CAdvocate
4. DStatesperson
5. EClimber
14When identifying problems to address during the assessment of organizational change potential, it is important to:
1. ADefine and prioritize problems
2. BTranslate problems into needs
3. CDetermine what need(s) you will address
4. DAll of the above
5. ENone of the above
15Review of professional and personal risk in the PREPARE process involves calculating the extent to which you are in danger of:
1. ASeriously straining work relationships
2. BDecreasing your potential for upward mobility
3. CLosing your job
4. DAll of the above
5. Ea and c only
16Problematic agency policies may involve:
1. AReinforcing goal displacement
2. BRequiring undue paperwork on the part of clients
3. CWorkload requirements
4. DAll of the above
5. ENone of the above
17Step 7 of the PREPARE process is:
1. AEstimate the administrative support you will receive from your agency
2. BEstablish a definite plan of action to pursue macro change
3. CEvaluate the potential success of a macro change process
18The following characterize(s) projects:
1. AThey are undertaken under long periods of time, usually three years or more
2. BThey are temporary
3. CThey are very specific regarding what client population they will serve and what final objectives they will pursue
4. Da and c only
5. Eb and c only
19When evaluating the potential success of a macro change process, the negative aspects include:
1. AYour own weaknesses
2. BPotential resistance
3. CFinancial costs
4. DAll of the above
5. Eb and c only
20A time-limited, planned undertaking with specified goals and activities to accomplish a designated purpose is a(n):
1. AProject
2. BProgram
3. COrganizational goal
4. DPolicy change
21Step 6 in the PREPARE process is:
1. AReview professional and personal risk
2. BRelate findings to agency administrators
3. CProvide a rationale for the proposed macro change
22What substep of Step 7 in PREPARE is the transitional stage between deciding to pursue a macro change effort and actually doing it?
1. ATwo
2. BThree
3. CFour
4. DFive
23People of influence who might help in a macro change include:
1. AIndividuals in the organization
2. BGroups in the organization
3. CIndividuals and groups in the community
4. DAll of the above
5. Ea and b only
24A technique that organizes information so that major variables acting for or against macro change can be identified is called a(n):
1. AForce field analysis
2. BUnofficial correctional process
3. CResource resuscitation plan
4. DResource reallocation demonstration project
25Step 3 in the PREPARE process is:
1. AEstablish primary goals
2. BEstimate your risks
3. CEliminate enemies
4. DEducate potential advocates
26Substep 3 of Step 1 in PREPARE is:
1. ATranslate problems into needs
2. BDetermine which need or needs you will address
3. CDecide to seriously evaluate the potential for macro level intervention
4. DDefine and prioritize problems
27When evaluating the potential success of a macro change process, the positive aspects include:
1. APositive organizational and other macro variables
2. BYour own strengths
3. CPotential resistance
4. DAll of the above
5. Ea and b only
28All of the following are the questions suggested in the text to ask in Step 5 of the PREPARE process except:
1. AWill I strain interpersonal relationships at work?
2. BWho gets the benefits and who pays the costs?
3. CWill the results be worth the effort?
4. DMight alternative solutions produce more benefits at lower cost?
29Step 2 in the assessment of organizational change potential using PREPARE is:
1. AReview your macro and personal reality
2. BRead all available documentation
3. CRefer any problems you can to other resources
4. DReallocate resources
30Which of the following statements is accurate regarding macro practice:
1. AYour own strengths and weaknesses may act against a successful change effort
2. BYour own mannerisms will work against you more so than in micro practice
3. CYour own characteristics are more important in mezzo practice than in macro practice
4. DYour weaknesses are of more importance in macro practice than are your strengths
31In the assessment of organizational change potential using the PREPARE process, your macro and personal reality includes:
1. AResources and funding
2. BConstraining regulations or laws
3. CExternal political climate
4. DAll of the above
5. Ea and b only
32According to the text, any program, technique, or activity perceived as new by a population group or organization is called a(n):
1. AInnovation
2. BOrganizational policy
3. CInitial program
4. DInformal agency policy
33Of the four critical elements required in macro change, the person who believes some change within the agency is needed is the:
1. AChange agent
2. BAction system
3. CAction plan
4. DInnovator
34An administrator with a leadership style of the _____ tends to closely control subordinates to ensure nobody else is seen as a rising star.
1. AAdvocate
2. BClimber
3. CZealot
4. DStatesperson
5. EConserver
35The following is (are) true about agency policies:
1. AThey dictate what should and should not be done within the agency setting
2. BThey are always formal in that they are written down and clearly specified often in a policy manual
3. CThey provide both internal operation and provision of services to clients
4. DAll of the above
5. Ea and c only
36An administrator with a leadership style of the _____ is a person who has exceptionally high commitment to the goals of the organization or unit of which she or he is a member, or to a client population serviced by the agency
1. AAdvocate
2. BClimber
3. CZealot
4. DStatesperson
5. EConserver
37The ______ is the detailed blueprint for how to go about achieving the desired macro change.
1. AAction plan
2. BAction system
3. CInnovation proposal
4. DChange agent
38Software packages that allow us to maintain various kinds of financial or numerical information are called:
1. AManaged retrieval system
2. BDatabase software
3. CSpreadsheets
4. DPowerPoint
39Software that allows the user to switch quickly between word processing, spreadsheets, and databases is referred to as:
1. AIntegrated
2. BSophisticated
3. CIBM-Compatible
4. DDisk Operating Systems
40All of the following are possible sources of funding for an agency except:
1. AIndividual donors
2. BBenefits
3. CMembership dues
4. DManagement systems
41A budget which depicts costs of a project broken down into two categories—drug education program and drug treatment program—is most likely not a:
1. ALine-item budget
2. BFunctional budget
3. CProgram budget
42Holding a pancake breakfast, a concert, or sporting event to raise money are examples of a:
1. ABenefit
2. BPublic charity
3. CCorporate Sponsor
43_____ allows us to maintain extensive records and retrieve that data quickly.
1. APowerPoint
2. BSpreadsheets
3. CDatabase software
4. DManaged retrieval system
44The ability to send out newsletters and brochures for the agency is enhanced if ______ software is available.
1. ADesktop publishing
2. BNetworked
3. CSpreadsheet
4. DDatabase
45Which of the following represents a potential way the media can help an agency:
1. AMake the public aware of the agency
2. BPublicize fundraising efforts
3. CPublicize agency and management shortcomings
4. Da and b
46A brief summary found at the beginning of a grant proposal is referred to as a(n):
1. AAbstract
2. BTable of contents
3. CBudget summary
4. DAll of the above
47_____ are concerned with such factors as whether the staff provided the service intended, whether the cost of the service provided was reasonable, and whether clients were satisfied with the service provided.Outcome statistics
1. AOutcome statistics
2. BProcedure studies
3. CProcess evaluations
4. DProgram evaluations
48The process whereby public agencies contract many or most of their services to nonprofit agencies is called:
1. APrivatization of services
2. BPassing the buck
3. CDownsizing
4. DTechnical assistance
49Agencies wishing to provide grant money for specific projects will usually issue a (an):
1. ARFP
2. Bprospectus
3. CPFR
4. DRDA
50The expectation that both the grantee and the grantor will contribute money to the success of a project is referred to as:
1. AEquality funding
2. BSoft match
3. CCost sharing
4. DInstitutional cooperation
51The example in the text regarding social workers creating their own communities of practice or similar internet networks with colleagues who share specific interests is called:
1. Awww.socialworkcafe.net
2. Bwww.geocities.net
3. Cwww.spincity.com
4. Dwww.socialworkdeli.com
52A section in a grant proposal that discusses adherence to civil rights laws and protections for human subjects was described in the text as:
1. ACertifications of compliance
2. BInstitutional adherence
3. CHuman rights directive
4. DConstitutional endorsements
53____ is an example of a foundation grant.
1. ACarnegie
2. BNational Institute on Aging
3. CNational Association of Social Workers
54An example of a government grant is:
1. ANational Institute on Aging
2. BCarnegie
3. CNational Association of Social Workers
55Agency systems for gathering, analyzing, and evaluating data are referred to as:
1. AManagement information systems
2. BData systems
3. CMacro systems
4. DManagement server systems
56A meeting where grantors provide more information to interested parties is called a:
1. ABidder’s conference
2. BRequest for proposal
3. CProspector convention
57Unusual or questionable costs should be fully described in the _____ of a grant proposal.
1. ABudget narrative
2. BAbstract or summary
3. CBudget
4. DCertification of compliance
58Which of the following is not a general guideline for working with the media:
1. ASingle out a specific media representative
2. BRecognize that the media make mistakes
3. CLearn media time schedules
4. DAll are general guidelines to follow
59News releases for the print media should:
1. ANot be handwritten
2. BProvide a telephone number for further information
3. CInclude a release date
4. DAll of the above
60A _____ information system allows agencies to produce maps showing areas where services are nonexistent or where transportation problems prevent clients from using available services.
1. ADemographic
2. BManagement
3. CCommunity
4. DGeographic
61Short passages or statements that convey memorable ideas or information are often called:
1. ASound bytes
2. BCandid statements
3. CMedia interviews
4. DFocused interviews
62_____ proposals involve studying a particular problem or testing a specific intervention approach.
1. AResearch
2. BProgram
3. CTechnical assistance
4. DPlanning
63An example of a business and/or corporate grant is:
1. ANational Association of Social Workers
2. BCarnegie
3. CNational Institute on Aging
64_____ proposals provide for specialized help, allowing organizations or individuals to carry out a program.
1. ATechnical assistance
2. BProgram
3. CResearch
4. DPlanning
65The ______ role involves giving information and teaching skills to other systems.
1. AEducator
2. BMediator
3. CEnabler
4. DFacilitator
5. EMobilizer
66The PREPARE process leads you through _____ in macro practice.
1. AAssessment and planning
2. BImplementation and evaluation
3. CPlanning and implementation
4. DAssessment and evaluation
67Historically, casework involved:
1. AWorking primarily on a direct level with individual clients and their families
2. BWorking with organizations and communities
3. COrganizing and running a wide variety of groups
68The system that social workers must modify or influence in order to accomplish their goals is the ______ system.
1. ATarget
2. BChange agent
3. CAction
4. DMacro client
69A(n) ______ is an intermediary who acts to settle disputes and/or resolve disagreements.
1. ANegotiator
2. BAnalyst/evaluator
3. CBroker
4. DFacilitator
5. EInitiator
70The professional role that provides support, encouragement, and suggestions to members of a macro client system so that the system may proceed more easily and successfully in completing tasks or solving problems is the ______ role.
1. AEnabler
2. BMediator
3. CEducator
4. DFacilitator
5. EMobilizer
71The ______ role involves linking any size system with community resources and services.
1. ABroker
2. BManager
3. CIntegrator/coordinator
4. DAnalyst/evaluator
72Traditional social casework developed from the ______ approach.
1. ACharity Organization Society
2. BSettlement house
3. CPublic welfare
73The individual who initiates the macro change process is the ______ system.
1. AChange agent
2. BTarget
3. CAction
4. DMacro client
74Critical thinking in social work practice involves:
1. AA predisposition to question conclusions that concern client care and welfare
2. BBelieving what is published
3. CRecognizing what information is missing
4. Db and c only
5. Ea and c only
75The first step in the planned change process is:
1. AEngagement
2. BPlanning
3. CAssessment
4. DEvaluation
76The final step in the defined planned change process is:
1. AFollow-up
2. BEvaluation
3. CTermination
4. DReview progress
77_____ is the ability of an individual, family, group, community, or organization to recover from adversity and resume functioning even when suffering serious trouble, confusion, or hardship.
1. AResiliency
2. BRecovery
3. CStrength training
4. DProtection
78Which of the following is considered a traditional model of community organization:
1. ALocality development
2. BCommunity capacity development
3. CPlanning and policy practice
4. DSocial advocacy
79The social work knowledge base includes content on the following:
1. AResearch-informed practice
2. BHuman diversity
3. CManagement of ethical dilemmas
4. Da and b only
80_____ concerns the distribution of resources in a fair and equitable manner.
1. AEconomic justice
2. BPolitical ideology
3. CCultural justice
4. DMonetary rights
81The formal and informal manner in which tasks and responsibilities, lines of authority, channels of communication, and dimensions of power are established and coordinated within an organization is entitled:
1. AOrganizational structure
2. BAgency culture
3. CAgency hierarchy
4. DOrganizational channels
82_____ is the act of representing, championing, or defending the rights of others.
1. AAdvocacy
2. BBrokering
3. CNetworking
4. DOrientation
83The ______ role in social work involves assuming some level of administrative responsibility for a social services agency or some other organizational system.
1. AManager
2. BIntegrator/coordinator
3. CAnalyst/evaluator
4. DBroker
84All of the following are core values of the National Association of Social Workers Code of Ethics except:
1. AIntuition
2. BCompetence
3. CSocial justice
4. DDignity and worth of the person
5. EService
85_____ means assigning responsibility or authority to others.
1. ADelegation
2. BSupervision
3. CShirking
4. DConsultation
86_____ involves briefly covering the main points of a discussion or series of communications
1. ASummarization
2. BParaphrasing
3. CInterpretation
4. DReflective responding
87______ refers to not only being in tune with how the other people feel, but also conveying to people both verbally and nonverbally that you understand how they feel.
1. AEmpathy
2. BWarmth
3. CGenuineness
4. DInformality
88The following is (are) among your assertive rights:
1. AYou have the right not to be liked by everybody
2. BYou have the right to be wrong
3. CYou have the right to ask for information when you need it
4. Db and c only
5. EAll of the above
89The personal zone of personal space ranges from:
1. AAbout eighteen inches to approximately four feet
2. BSkin contact to about eighteen inches
3. CAbout four to twelve feet
4. DAbout twelve feet to twenty feet
90The first step in conflict resolution is:
1. AThe confrontation
2. BEmphasizing the importance of communication
3. CEstablishing common ground
4. DEvaluating both your and your opponent’s motivation in addressing the conflict
5. EEmphasizing your willingness to cooperate
91The following is (are) true about summarization:
1. AIt can be done periodically throughout a discussion
2. BIt can be used to bring a discussion to a close
3. CIt is future versus past oriented
4. DAll of the above
5. Ea and b only
92All of the following are positive aspects of conflict except:
1. AConflict takes a lot of energy
2. BConflict can cause daily routines to become more exciting
3. CConflict can be fun when it is not taken too seriously
4. DConflict can facilitate the development and depth of relationships
93When working with people with mobility disabilities:
1. AFocus on the person, not the disability
2. BYou should spend a considerable time in the beginning of the interview discussing any medical equipment the client is using, so you will be familiar with his or her coping skills
3. CBe sure to stand as often as possible so you will be ready to lend assistance when needed
4. DAlways provide assistance, even when it is not asked for by the client
94______ means translating into words what you think the other person is feeling.
1. AReflective responding
2. BProviding information
3. CEliciting information
4. DClarification
95______ means seeking meaning beyond that of clarification.
1. AInterpretation
2. BSimple encouragement
3. CReflective responding
4. DRephrasing
96Contact with other people in a macro context most likely should occur in:
1. AThe closer half of the social zone
2. BThe outer half of the personal zone
3. CThe outer half of the intimate zone
4. DThe closer half of the public zone
97______ is used when there is a question about what another person means.
1. AClarification
2. BSummarization
3. CRephrasing
4. DInterpretation
98The following is (are) true about direct eye contact:
1. AIt is essentially the same as continuous eye contact
2. BIt establishes a rapport between you and the other person
3. CIt conveys that you are attending to what the other is saying
4. DAll of the above
5. Eb and c only
99Barriers to communication can exist in:
1. AThe sender’s intent
2. BThe receiver’s impact
3. CThe external environment
4. DAll of the above
5. Ea and c only
100The following is true about conveying warmth to another person:
1. AIt can be communicated both verbally and nonverbally
2. BBehaviors involved can be defined, practiced, and learned
3. CIt promotes a sense of comfort and well-being to that other person
4. DAll of the above
5. EBoth a and c only
101The following is (are) suggestions for using supervision effectively:
1. ANever plan your supervisory agenda ahead of time; let your supervisor assume full responsibility
2. BDemonstrate a liking for your work
3. CGive your supervisor feedback
4. DAll of the above
5. Eb and c only
102In conflict resolution it is important to:
1. AEmphasize your willingness to cooperate
2. BEmpathize with your opponent’s perspective
3. CEvaluate only your opponent’s motivation to address the conflict, because you already know your own motivation
4. Da and b only
103The following is (are) problems that you may have with supervisors:
1. AThey may take credit for your work
2. BThey may be incompetent
3. CThey may be unable to deal with conflict
4. DAll of the above
5. Ea and c only
104The game that supervisors and supervisees play when a supervisor feels uncomfortable holding a “superior” position over workers is called:
1. AGood buddies don’t evaluate
2. BPoor, helpless little old me
3. COf course, I know much more than you do
4. DInformation is power
105The text noted that _____ describes in his autobiography how informal networks helped people cope with oppression and hostility by providing support and encouragement.
1. AMalcolm X
2. BMartin Luther King, Jr.
3. CCesar Chavez
4. DJesse Jackson
106A meeting should be ended under each of the following circumstances except:
1. AThe participants don’t like each other
2. BMore facts are required to resolve an issue
3. CThe meeting needs the input of people who could not be present
4. DFuture events may change drastically what the group decides
107Which of the following is not a characteristic of effective teams:
1. ACompetitive environment
2. BClear goals
3. CCommitment of all members
4. DMembership tied to goals
108A(n) _____ team is brought in to come up with a variety of possible products or ideas and who will need the autonomy to consider alternatives.
1. ACreative
2. BTactical
3. CProblem-solving
4. DInterdisciplinary
109Parents Anonymous and Alcoholics Anonymous are examples of:
1. AMutual aid networks
2. BFormal resource systems
3. CNominal groups
4. DNonfunctional role groups
110Which of the following is not a potential source of trouble affecting networks:
1. ASocial workers according informal networks high status
2. BFailure of social workers to value informal networks
3. CNegative relationships among network members
4. DFailure to share information among different networks
111Misattributed conflict occurs in which of the following situations:
1. AWhen an honest mistake has been made
2. BWhen conflict is created in order to gain support from one group against another
3. CWhen the interests of two groups are different
4. DAll of the above
112Regarding use of self as a leadership skill:
1. APurposefulness is the capacity to engage in goal-seeking behaviors
2. BPurposefulness is usually random in nature
3. CWhen using self-disclosure, you should not admit vulnerability
4. DYou need to be aware of your own ideas and always stick to them
113Helpful techniques for making meetings more effective include:
1. AClarifying the purpose and objectives of the meeting
2. BSelecting those who will participate
3. CSelecting a time and place for the meeting
4. DPreparing an agenda
5. EAll of the above
114Which is the correct way to place a motion on the floor for discussion:
1. AI move we authorize the President to negotiate an agreement with the Director of the Unicap agency
2. BI motion we authorize the President to negotiate an agreement with the Director of the Unicap agency
3. CI move we let the President work things out
4. DI motion we let the President work things out
115Going along with the majority of a group without analyzing alternatives and placing too much emphasis on conformity is typical of:
1. AGroup think
2. BTerritoriality
3. CSupport groups
4. DInformal networks
116A collaborative climate in a team can be threatened by all of the following except:
1. AConsistent behavioral expectations
2. BBlurred roles
3. CTerritoriality
4. DExtremely rigid roles
117Use of self was discussed in the text as involving all of the following skills except:
1. ASelf-consciousness
2. BPurposefulness
3. CSelf-disclosure
4. DSelf-awareness
118Networks may be classified upon which of the following bases:
1. AType of relationship among members
2. BDegree of intimacy shared by members
3. CDifficulty level of help needed
4. DSize
5. EAll of the above
119Which category of motions have the highest priority:
1. APrivileged motions
2. BIncidental motions
3. CSubsidiary motions
4. DMain motions
120Skills needed to be effective as a leader include:
1. AAggressiveness
2. BCommunication skills
3. CUnderstanding the media
4. Db and c only
5. Ea and c only
121Conflict may occur in which of the following situations:
1. ABetween persons representing the interests of others
2. BBetween two or more groups
3. CBetween two or more people who disagree about how to do something
4. DAll of the above
5. ENone of the above
122All of the following are acceptable roles for social workers involved with self-help groups except:
1. AControlling the group members
2. BTraining members as leaders
3. CProviding referrals to the group
4. DAccepting referrals from the group
123Which motion would be appropriate when the group has begun discussing an item not on the agenda:
1. APoint of order
2. BPoint of information
3. CMotion to adjourn
4. DMotion to recess
124Conflict management by _____ occurs when both sides see a process of bringing opposing parties together in order to arrive at a mutually satisfying agreement through discussion, compromise, bargaining, and other means as a logical way to end their disagreement.
1. ANegotiated agreement
2. BExercise of authority/power
3. CEmergent agreement
4. DCoactive disputation
125The chair calls for a vote on a motion. You are not clear about the intent of the motion. You should say “Point of _____.”
1. AInformation
2. BOrder
3. CSeriatim
4. DPlurality
126The minimum number or proportion of members needed to legally transact business is a:
1. AQuorum
2. BFilibuster
3. CPoint of order
4. DSeriatim
5. EProxy
127Speaking for the primary purpose of taking up time and preventing a group from voting on a topic is entitled a:
1. AFilibuster
2. BPoint of order
3. CSeriatim
4. DQuorum
5. EProxy
128Archie Bunker proposes the creation of a new unit in his agency to deal with perpetrators of domestic violence. The proposal is placed on the agenda of the board of directors for approval. At the last minute, Archie learns that Edith, the assistant director, has asked that the proposal be dropped from the agenda. Archie is furious, thinking that Edith is opposed to serving perpetrators because of her background working with victims of domestic violence. He goes to her office steaming; when he gets there, Edith explains that she asked to have the proposal dropped because the Board would not have time to consider the idea at this meeting because of other more pressing concerns. She promises Archie it would be back on the next agenda with her full support.
This is an example of ________ conflict.
1. AIllusionary
2. BExpressive
3. CData
4. DInterest/commitment
5. EStructural
129Considering a document such as a set of bylaws one section at a time is called:
1. ASeriatim
2. BNauseam
3. CFilibuster
4. DSectional
130All of the following are primary concepts that characterize the learning organization except:
1. AEmphasis on the process of service provision
2. BNurturance of the development of new ideas
3. COpen information is promoted
4. DThe use of teams is encouraged
131Employees who work for _____ -type managers are generally more creative and productive, experience greater work satisfaction, and are more highly motivated than employees who work for X-type managers.
1. AY
2. BZ
3. CW
4. DV
132In systems theories, _____ refers to the fact that there are many different means to the same end.
1. AEquifinality
2. BBoundary
3. CRelationship
4. DHomeostasis
133The leading peer reviewed journal in the field of macro practice is the:
1. AJournal of Community Practice
2. BCommunity Action
3. CMacro Practice Newsletter
4. DGlobal Policy Journal
134_____ managers view employees as incapable of much growth.
1. ATheory X
2. BSystems
3. CTheory Y
4. DTheory w
135_____ objectives are designed to provide a tangible outcome to benefit a target population.
1. AProduct
2. BService
3. COperational
4. DImpact
136Organizational ______ is the set of key values, beliefs, understandings, and norms that members of an organization share.
1. ACulture
2. BCredo
3. CPrinciple
4. DConviction
137Classical management theories emphasize:
1. AThat specifically designed, formal structure and a consistent, rigid organizational network of employees are most important in having an organization run well
2. BThe role of the informal psychosocial components of organizational functioning
3. CThat organizational leaders should strive to enhance their workers’ morale
4. DAll of the above
5. Ea and c only
138Power that is attained because of one’s position and vested authority is called _____ power.
1. ALegitimate
2. BReward
3. CExpert
4. DCoercive
5. EReferent
139The administrative theory of management includes all of the following basic principles except:
1. AEmpowerment
2. BCentralization
3. CDelegation of authority
4. DUnity of command
5. EUnity of direction
140_____ identify the organization’s basic reason for existence.
1. AMission statements
2. BOperative goals
3. CGradient initiatives
4. DOfficial goals
141_____ is a “sin of service” defined by Albrecht as occurring when the main intent is to get the job done as fast as possible and to treat each customer identically.
1. ARobotism
2. BRule Book
3. CCondescension
4. DRunaround
142Power based on established authority or expertise in a particular domain is entitled _____ power.
1. AExpert
2. BReward
3. CLegitimate
4. DCoercive
5. EReferent
143Which of the following is defined in the text as an orientation of helping professionals as opposed to bureaucratic systems:
1. ADecision making and responsibility structure are shared
2. BDecisions are made according to the decision-making authority assigned each position in the hierarchy
3. CEmphasis is on structure and the status quo
4. DProcedures and processes are highly valued
144A system’s tendency to move from a more simplified to a more complex existence is called:
1. ADifferentiation
2. BEquifinality
3. CEntropy
4. DHomeostasis
145_____ power is held because of one’s ability to provide positive reinforcement and rewards to others.
1. AReward
2. BExpert
3. CLegitimate
4. DCoercive
5. EReferent
146When a worker decides to pursue an agency policy change, he or she should first answer each of the following questions except:
1. AWill the change result in clear and measurable goals, objectives, and action steps?
2. BWill the change result in improved service delivery and resources to clients?
3. CWill the change result in improved working conditions for staff so that they are better able to serve their clients in a more effective or efficient way?
147The case example involving Spiro and Farica focused on:
1. AIncreasing or reallocating agency personnel
2. BChanging agency goals
3. CChanging how clients’ problems were assessed
4. DChanging agency record-keeping procedures
148Strategies to pursue when pressuring for macro change include all of the following except:
1. ASuggesting to decision-makers that a committee be formed to discuss and consider the proposed plan
2. BCirculating a petition to gain collective support and submitting it to administration for consideration
3. CGoing to the newspapers, television, and radio with information that will bring agency problems to public attention
149“Henrietta will meet with the volunteer coordinator to explain the painting project” is considered a(n):
1. AAction step
2. BGoal
3. CObjective
150The following is (are) true about organizational goals:
1. ASometimes formal goals reflect an agency’s real goals and sometimes they do not
2. BInformal agency goals can replace formally stated goals
3. CAgency goals never become too complex or numerous to be accomplished realistically
4. DAll of the above
5. Ea and b only
151The ______ system includes those people who agree and are committed to work together in order to attain the proposed macro change.
1. AAction
2. BAgency
3. CTarget
4. DMacro client
152It is important to consider the following aspect(s) when communicating with decision-makers and presenting your plan to your target system:
1. ARole determination
2. BArticulation of the formulated plan
3. CPracticing a role play of the meeting
4. DAll of the above
5. Ea and b only
153"Improving conditions in a unit at a residential treatment center” is considered a(n):
1. AGoal
2. BAction step
3. CObjective
154The third step in the IMAGINE process is:
1. AIdentify assets
2. BAssess macro variables
3. CAssimilate support
4. DAssist administrators in implementation
155The process for organizational change discussed in the text is called:
1. AIMAGINE
2. BHELPMATE
3. CWORKFOR
4. DIMPROVO
156The second step in the IMAGINE process is:
1. AMuster support and formulate an action system
2. BMake plans to gain support
3. CMaster the necessary skills
4. DManipulate the macro situation
157Examples of agency policies on practice procedures include
1. ARules governing intervention approaches
2. BRecord-keeping methods
3. CStaff evaluation criteria
4. DAll of the above
5. ENone of the above
158When approaching a target system with a macro change proposal, in the _____ stage of resistance there is underlying resistance in the internal agency environment after the proposal has been initiated and implemented.
1. AFirst
2. BSecond
3. CThird
4. DFourth
159The following is (are) true about the macro client system:
1. AIt includes those people who will ultimately benefit from the change process
2. BIt usually involves some particular client population with similar characteristics that receives similar agency services
3. CIt is made up of only one individual client system
4. DAll of the above
5. Ea and b only
160Regarding communication within organizations, which of the following is most accurate:
1. APaper-based interoffice memos are currently the chief form of internal communication within organizations
2. BE-mail is most appropriate to deliver lengthy documents and for explaining organizational policies and procedures
3. CE-mail has become an acceptable substitute for face-to-face conversations
4. DE-mail is inappropriate for sensitive, confidential, or lengthy documents
161The individual who initiates the macro change process is:
1. AThe change agent
2. BThe target system
3. CThe macro client system
4. DThe service provision system
162The following factors differentiate macro generalist practice from micro and mezzo practice:
1. AMacro practice never seeks change to help individual clients
2. BThe change process involves many more people and systems than problem-solving with individual clients or groups of clients
3. CA major part of macro generalist practice involves mustering support from colleagues and influencing decision-makers to affect change at the macro level
4. DAll of the above
5. Eb and c only
163According to the text, the first step in persuading a decision-maker to initiate a macro change is to:
1. AArticulate the problem clearly and succinctly
2. BAllow time to discuss, mull over, and answer decision-makers’ questions
3. CSummarize any progress you have made with the decision-makers and any agreement regarding how to proceed
4. DState your macro change proposal
164Questions one might ask to assess an organization’s cultural competence include:
1. AIn what ways can a culturally competent staff, regardless of the individual worker’s cultural background, assist the agency in actualizing its mission of cultural competence?
2. BWhat is the vision of services to the culturally diverse community?
3. CHow might you determine that the goal of cultural competence has been achieved?
4. DAll of the above
5. Ea and b only
165The case example presented by Isaacs-Shockley about an organization lacking cultural competence involved:
1. AThe juvenile justice system
2. BThe social security system
3. CThe public school system
4. DThe public welfare system
166The first step in the IMAGINE process is:
1. AStart with an innovative idea
2. BIdentify the issues involved
3. CIntroduce the change process
4. DInspect the macro context
167Methods to initiate persuasion include the following:
1. AEstablishing something in common and starting from there
2. BStraightforwardly sharing your own feelings
3. CThe blunt assault where greater pressuring is used
4. DAll of the above
5. Ea and b only
168Step seven in the IMAGINE process is:
1. A Evaluate progress
2. BEncourage support systems
3. CEngage in relationships with action system member
4. DEstablish agency potential to participate in the macro change process
169When approaching a target system with a macro change proposal, in the _____ stage there is some conflict and decision-makers must decide whether to go with the proposal or not.
1. AFirst stage
2. BSecond stage
3. CThird stage
4. DFourth stage
170You should only use the technique of pressuring to achieve a macro change when the following conditions are present:
1. AYou have tried everything else you could think of including persuasion, and nothing has worked
2. BYou are hesitant about pursuing the macro change
3. CYou feel you have very little chance of achieving your goals
4. DAll of the above
5. Ea and c only
171Which of the following is true regarding memos and e-mails:
1. AE-mail is most appropriate for short messages that deliver routine requests
2. BMemos are especially effective for messages to multiple receivers
3. CE-mails are especially appropriate for explaining organizational procedures
4. DMemos are most appropriate for short messages that deliver routine responses
172Step five in the IMAGINE process is:
1. AImplement the plan
2. BIdentify potential problems
3. CInspect opposition
4. DIndividualize your tasks
173During the macro change process, engagement
1. AIs the clearly defined first phase of intervention as it is with individual clients
2. BIs a potentially ongoing process
3. CMay occur over long periods of time
4. DAll of the above
5. Eb and c only
174The reputational approach is used when one is trying to determine who has the ______ in the community.
1. APower
2. BMoney
3. COfficial jobs
4. DPrestige
175All of the following are examples of oppression except:
1. AA city job program that has clients help develop the policies
2. BRefusal to hire women as police officers because they lack the strength of men
3. CDomestic violence directed against women
4. DA city hospital where poor patients are so badly treated they quit going there
176Most decisions affecting funding for social work practice and programs are made:
1. A In the political arena
2. BIn generalist agencies
3. CAt the local level
4. DAll of the above
177The capacity to move people in a desired direction to accomplish some end is defined in the text as an example of:
1. APower
2. BSocial leverage
3. CPolitical acumen
4. DAll of the above
178All of the following are formal resource systems except:
1. ACoworkers
2. BRotary Club
3. CLeague of Women Voters
4. DChurches
179_____ are nonmetropolitan communities with predominantly residential in nature, with little if any industry or business.
1. ABedroom communities
2. BSmall towns
3. CSmall cities
4. DRural communities
180A form of social and economic injustice in which realtors tamper with the natural buying and selling trends in a community or neighborhood is entitled:
1. ABlockbusting
2. BRedlining
3. CGentrification
4. DSocial stratification
181What is the common link between such events as Hurricane Katrina, loss of a major employer, and physical violence to gay men:
1. AAll are task functions of a community
2. BAll are system stressors
3. CAll represent examples of homeostasis
4. DAll are true
182All of the following are common components of a community except:
1. AShared physical space
2. BSocial interaction
3. CShared sense of identity
4. DAll of the above
183All of the following were listed in the text as functions of a neighborhood except:
1. APhysical
2. BPolitical
3. CSocial
4. DEconomic
184_____ systems are institutionalized organizations or services, such as private and public social service agencies, family service agencies, and libraries.
1. ASocietal
2. BInformal
3. CFormal
185The _____ perspective is useful in understanding the behavior of individuals and families and less useful for larger systems.
1. AHuman behavior
2. BEcological
3. CSocial systems
4. DSocial structural
186_____ are nonmetropolitan communities with 15,000-50,000 population and legally organized entities, usually with their own police department and several other city departments.
1. ASmall cities
2. BBedroom communities
3. CSmall towns
4. DRural communities
187According to the National Association of Social Workers Code of Ethics, social workers are expected to do all of the following except:
1. AEnsure that only the most severely in need have total access to resources
2. BPromote social justice and social change with and on behalf of clients
3. CAttend to the environmental forces that create, contribute to, and address problems in living
4. DFocus on individual well-being in a social context and the well-being of society
188The modern equivalent of _____ is the large numbers of legal and illegal immigrants flocking to cities.
1. AUrbanization
2. BSuburbanization
3. CGentrification
4. DSocial stratification
189Regarding rural and urban environments:
1. AIn a crisis, rural dwellers are more likely to consult their spiritual advisor than a mental health professional
2. BUrban areas are more likely to experience higher rates of death for children than compared to rural areas
3. CPoverty rates tend to be higher in rural areas, particularly in the northeast
4. DRural areas are more likely to experience lower rates of death for young adults than urban areas
190The text defines a _____ community as one that will identify community needs and assets, define common goals and objectives, set priorities, develop strategies for collective action, implement actions consistent with agreed-upon strategies and monitor results.
1. ACompetent
2. BComprehensive
3. CConsistent
4. DCollective
191_____ are nonmetropolitan communities with under 10,000 population and often consist of a very small town surrounded by townships.
1. ARural communities
2. BBedroom communities
3. CSmall towns
4. DSmall cities
192_____ is the link between the operation of formal and informal networks of social care in the community and the actual results achieved by these networks.
1. ACommunity capacity
2. BCollective competence
3. CPower distribution
4. DCommerce acculturation
193_____ is a concept for understanding communities defined as a tendency of each new group of in-migrants to force out or replace existing groups previously living in a neighborhood.
1. AInvasion
2. BCompetition
3. CSuccession
4. DGentrification
194The refusal of neighborhood residents to go out on the street at night because of possibly being injured by frequent drive-by shootings is best understood using the _____ theory.
1. AHuman behavior
2. BOrganizational
3. CSocial structural
4. DCommunication
195
_____ are nonmetropolitan communities with 8,000-20,000 population and are usually not legally organized or chartered. They may offer few, if any, services, relying on the county or parish to provide such basic services as police protection.
1. ASmall towns
2. BBedroom communities
3. CSmall cities
4. DRural communities
196The _____ perspective states that a community can be viewed with all the associated characteristics such as boundaries.
1. ASocial systems
2. BEcological
3. CSocial structural
4. DHuman behavior
197_____ is a concept for understanding communities defined as the struggle within a community by various groups, all seeking to have their interests and needs met ahead of any others.
1. ACompetition
2. BConcentration
3. CSuccession
4. DGentrification
198Which of the following is a typical purpose of a neighborhood organization:
1. ASeeking improved police protection
2. BImproving and maintaining property values
3. CProviding mutual help for residents
4. DAll of the above
199Which of the following political activities is (are) appropriate for social workers:
1. AContributing money to political campaigns
2. BWorking for political candidates
3. CDemonstrating against a proposed law
4. DAll of the above
200People, time, energy, and facilities are examples of:
1. AAssets
2. BOpposition
3. CGoals
4. DAction systems
201Ideally, a goal should have all of the following characteristics except:
1. ABe easily solved
2. BMotivate participants
3. CBe easily understood
4. DRespond to a significant problem
202Which of the following are potential risks of tackling a community problem:
1. AThose with power will fight to hold on to what they have
2. BCommunity problems are usually easily overcome
3. CYou may be seen as a real problem solver
4. DAll of the above
203“Review Professional and Personal Risk” is step _____ of the PREPARE process.
1. A6
2. B3
3. C4
4. D5
204Social _____ involves efforts by groups of individuals to create change in an organization or community and need not necessarily involve confrontation and conflict.
1. AAction
2. BDisorganization
3. CDisobedience
4. DAccommodation
205Community capacity building involves all of the following except:
1. AIt is similar to the PREPARE process in that it involves identifying problems and thereby solving those problems
2. BThe central theme is to obliterate feelings of dependency and to replace them with attitudes of self-reliance and responsibility
3. CIt is based on the premise that neighborhood residents should establish the priorities that will be pursued
4. DIt emphasizes the value of identifying characteristics of the community that can be used to bring about change and involve members directly in the process
206Civic clubs, property owner organizations, and neighborhood associations are typical mechanisms used in the _____ orientation to community problems.
1. ANeighborhood maintenance
2. BPower struggle
3. CConsensual focus
4. DReality check
207During the _____ step of the planned change model, you will begin using the social work principle entitled “professional use of self.”
1. AEngagement
2. BPlanning
3. CIntervention
4. DAssessment
208In the community asset mapping method to community change, all of the following were listed as categories except:
1. ABusiness
2. BService
3. CNatural
4. DSocial
209In macro terminology, stabilizing change occurs during the _____ phase.
1. AEvaluation
2. BImplementation
3. CPlanning
4. DTermination
210The actual activities needed to achieve an objective are called:
1. AAction steps
2. BGoals
3. CBoundaries
4. DSocial control
211The sixth step in IMAGINE is:
1. ANeutralize opposition
2. BList negative consequences
3. CNominate members
4. DNarrate objectives
212In an assessment of possible tactics to employ in a macro change effort, which alternative carries the greatest risk:
1. ACivil disobedience
2. BBargaining
3. CDemonstrations
4. DNegotiating
213All of the following would be considered an objective (as opposed to an action step) for the primary goal of reducing gang and drug activity in the fourth ward except:
1. A Mrs. Opium will lead the meeting on September 5th
2. BDevelop a neighborhood watch program in the third ward
3. CEliminate vacant house at the end of block as haven for gangs
4. DEstablish police substation in the third ward
214Social workers must live within the boundaries posed by:
1. AProfessional values
2. BThe neighborhood
3. CCommunity values
4. DContextual values
215Violations of normative behaviors include all of the following except:
1. ADebate
2. BDemonstrations
3. CVigils
4. DDropping out of an organization
216Identification of community problems may come through which of the following
1. ANews media reports
2. BIdentification by social service providers
3. CIdentification by beneficiaries
4. D All of the above
217According to the text, which of the following is not a way in which social workers may view the community:
1. AThe community is the solution to most major problems
2. BThe community is the context in which we practice
3. CThe community is the target of our change efforts
4. DThe community is the mechanism for causing change
218Which of the following tactics mentioned by Specht might be illegal today
1. AHaunting
2. BDemonstrations
3. CBoycotts
4. DRenouncing honors
219In which of the following problem-solving steps would you see answers to questions such as “How serious is the problem?” and “What efforts have already been made to deal with the problem?”
1. AResearching the problem
2. BDefining the problem
3. CAssessing target systems
4. DEstablishing primary goals
220During the implementation phase of a community change plan all of the following are true except:
1. A Process-oriented helpers prefer to get right to the point and get things done
2. BIt is important to recognize the strengths of everyone involved in the process
3. CHolding meetings is one of the most frequent activities during this phase
4. DYou will be using mezzo skills during this phase
221“Assess your Macro and Personal Reality” is step _____ of the PREPARE process.
1. A2
2. B1
3. C3
4. D4
222Conflict approaches include which of the following:
1. A Labor strikes
2. BLetter writing
3. CNegotiating
4. DAll of the above
223The first step in the planned change model is:
1. AEngagement
2. BAssessment
3. CPlanning
4. DIntervention
224The _____ tells us how often a problem or behavior occurred either at a specific point in time or during a specified period.
1. ABaseline
2. BExperimental design
3. CIndependent variable
4. DQuasi-experimental design
225_____ methods are designed to learn the experiences of a particular group of people.
1. AQualitative
2. BQuantitative
3. CEmpirical
4. DExperimental
226_____ measure general satisfaction with a service or with achievement of specific goals.
1. AClient satisfaction surveys
2. BQualitative method
3. CPretest/posttest designs
4. DGoal attainment scaling
227A decrease in street shootings in a neighborhood after police begin patrolling the area daily is an example of:
1. AOutcome
2. BOutput
3. CRandom sample
4. DReliability
228Regarding ethics and values in social work evaluation, all of the following are true except:
1. ASometimes the clients need not understand the purpose of a service being provided
2. BAny person volunteering should know the risks associated with volunteering
3. CThe privacy of participation should be zealously protected
4. DClients must give permission before audio- or videotaping contact with them
229Social workers must often employ this type of design because we cannot randomly select who participates in our programs:
1. AQuasi-experimental design
2. BBaseline
3. CExperimental design
4. DIndependent variable
230The limitations of an evaluation effort would normally be contained in the ______ section of a final evaluation report.
1. ADiscussion
2. BResults
3. CIntroduction
4. DMethods
231If a new test can determine how good a social worker you will be three years from now, we say it has:
1. APredictive validity
2. BStatistical significance
3. CMeasured reliability
4. DLiterary validity
232The most frequently observed score in a group of scores is called the:
1. AMode
2. BMean
3. CMedian
4. DStandard deviation
233All of the following are true regarding evaluation except:
1. AEvaluation encompasses many levels; however, it doesn’t always involve making judgments about what we are doing
2. BEvaluation at the macro level was being utilized in the early 1900s
3. COur ethical responsibility to our clients and to the organizations we serve requires us to ensure that we do not hurt them
4. DThe ability to demonstrate the efficacy of our change efforts is fundamental to becoming an evidence-based profession
234The centermost figure in a distribution of figures listed from highest to lowest or vice versa is called the:
1. AMedian
2. BMean
3. CMode
4. DStandard deviation
235An arithmetical average derived from adding all the entries and dividing by the number of entries is called the:
1. AMean
2. BMedian
3. CMode
4. DStandard deviation
236____ measure the consequences of services provided.
1. ASummative evaluations
2. BFormative evaluations
3. CChi-square tests
4. DInferential statistics
237The _____ is that which we believe is likely to influence, cause, or contribute to a particular phenomenon.
1. AIndependent variable
2. BBaseline
3. CExperimental design
4. DQuasi-experimental design
238A meta-analysis works best with which type of data:
1. AQuantitative
2. BQualitative
3. CNormative
4. DPost-test
239The _____ measures the amount of variability of observations around a mean.
1. AStandard deviation
2. BMean
3. CMedian
4. DMode
240All of the following are reasons why social workers use program evaluations to inform practice except that they:
1. A Assure our programs will be funded by interested financial resources
2. BAssure us that planned programs provide the services we intended
3. CIdentify side effects that were not intended or planned for
4. DAllow us to spend our resources on unmet needs as we discover gaps among those being served
241Which of the following characterize(s) an experimental design:
1. AControl group
2. BExperimental group
3. CRandom assignment of subjects to control/experimental groups
4. DAll of the above
242To determine whether clients are satisfied with the quality of services given by an agency, we would most likely employ what type of evaluation method:
1. AGoal attainment scaling
2. BPre-test/posttest design
3. CRandom post-haste design
4. DNone of the above
243In order to know whether gang violence is decreasing in a community (a goal of a multi-agency task force), we need a:
1. ABaseline
2. BChi-square test
3. CControl group
4. DExperimental group
244A drug treatment program that selects only the most promising candidates to be evaluated is an example of:
1. ACreaming
2. BMaturation
3. CDeciduation
4. DSystematic random sampling
245In the data gathering stage in an evaluation of a macro intervention, which of the following may be good sources of data:
1. AFamily and friends
2. BCase records
3. CArchives and public records
4. DAll of the above
246An instrument that measures what it is supposed to measure is considered:
1. AValid
2. BReliable
3. CStable
4. DStatistically significant
247A(n) _____ sample is one in which every member of a population has an equal chance of being selected for inclusion in the sample.
1. ARandom
2. BSpot
3. CComparative
4. DIndiscriminate
248Summative evaluations usually occur:
1. AFollowing an intervention
2. BDuring an intervention
3. CPrior to an intervention
4. DAll of the above
249A description of the evaluation design used and the data collection system employed would appear in the ______ section of an evaluation report.
1. AMethodology
2. BIntroduction
3. CResults
4. DAll of the above
250The Drug Abuse Resistance Education (DARE) program was used in the text as an example of what problem or barrier in program evaluation:
1. AEvaluation results were not accepted
2. BFailure to plan for evaluation
3. CEvaluation results were unclear
4. DLack of program stability
251A bill is introduced in the House of Representatives. Of the following legislative process steps, which is the third step of those listed below:
1. ADebate and action by the Senate
2. BAction by House
3. CBill referred back to HouseBill sent to the Senate
4. DBill sent to the Senate
252A bill supported by a state or federal agency is ______ likely to become law than one that is not.
1. AMore
2. BLess
3. CNot
4. DAs
253Working on behalf of groups of people who lack the ability to defend or help themselves is:
1. ACause advocacy
2. BCase advocacy
3. CEmpowerment
4. DSocial action
254The _____ Act prohibits some types of political activity on the part of government employees.
1. AHatch
2. BGraft
3. CSteffen
4. DBostich
255_____ refers to a coordinated effort to achieve institutional change to meet a need, solve a social problem, correct an injustice, or enhance the quality of human life.
1. A Social action
2. BCase advocacy
3. COppressed populations
4. DPopulations-at-risk
256All of the following are general guidelines to macro-level advocacy except:
1. AWork alone whenever possible
2. BBe reasonable in what you attempt to do
3. CDon’t expect you can always be nice
4. DBe flexible
257The step in legislative advocacy immediately preceding the introduction of a bill in chambers is:
1. AArrange for sponsorship of the bill
2. BDevelop and revise the draft bill
3. CIdentify bill’s supporters
4. DInfluencing legislative committee consideration
258Which of the following is not consistent with Alinsky’s social action approach:
1. APower is not needed to bring about change, only the appearance of power
2. BPower is the sum of what others think you have
3. CPower must be taken from those who have it
4. DAll are consistent with his approach
259_____ assumes that power resides in people, and we should seek it through such things as refusing to label clients, avoiding paternalistic treatment of clients, and trusting clients to make appropriate decisions.
1. AStrengths perspective
2. BPractice action research
3. CSocial justice
4. DCause advocacy
260The _____ suicide rate is highest of all U.S. ethnic groups.
1. AFirst Nations Peoples
2. BAfrican American
3. CHispanic
4. DAlaskan Native
261According to the Census Bureau, during the George W. Bush administration:
1. AAfrican Americans had a severe decline in income over the period of 2002-2004
2. B1.7 million additional people moved above the poverty line
3. CMiddle-class workers experienced an increase in real income over the period of 2002-2004
4. DNone of the above
262Being prepared to always propose an alternative is one of the recommendations of:
1. ASaul Alinsky
2. BSy Warner
3. CAlison Zippay
4. DNorth and Smith
263Which of the following is not a principle of macro-level advocacy:
1. AProvide services at no cost to clients
2. BIncrease accessibility of social services
3. CPromote services that enhance dignity of clients
4. DAll are principles of macro-level advocacy
264Political pressure is not likely to be effective in which of the following situations:
1. AWhen the target is a family company
2. BWhen the target is public organization
3. CWhen the target is elected
265Regarding using Alinsky’s principles of social action today, all of the following were cited in the text except:
1. ASocial workers agree with governmental institutions’ assertion that what is good for the wealthy is also good for the poor
2. BEnemies are harder to identify and the high-tech world makes the role of the media much more influential in affecting ideas and actions
3. CAttacking enemies leads to polarization
4. DThe nature of many community problems precludes solution without outside funds
266Which of the following roles are social workers portraying when involved in participatory action research:
1. ATeacher
2. BFacilitator
3. CSynthesizer
4. DAll of the above
267_____ requires that organizations and agencies abide by policies, procedures, regulations, and other rules before they deprive someone of liberty, property, or life.
1. ADue process
2. BAdjudication
3. CInjunction
4. DVoir dire
268When working with populations-at-risk, all of the following are true except:
1. AClients do not have the right to self-determination if the choice made places them at risk
2. BSocial workers must alert themselves to the community’s treatment of populations-at-risk
3. CSocial workers need to review agency policies to see if they work to the disadvantage of any groups
4. DOne of the most effective methods for helping to alleviate problems experienced by these groups is advocacy
269Which of the following is not a general guideline for advocacy implementation:
1. AFlexibility is a weakness, not a strength
2. BBe reasonable in what you undertake
3. CTeamwork often produces better outcomes
4. DSometimes you win-sometimes you lose
270The focus of _____ is on social action to bring about societal change.
1. AParticipatory action research
2. BCommunity change reaction
3. CStrike force
4. DAdversarial action reaction
271_____ refers to groups that experience serious limitations because others in power exploit them.
1. ASocial action
2. BCase advocacy
3. COppressed populations
4. DPopulations-at-risk
272The population group with the highest risk of males becoming a homicide victim is:
1. AAfrican Americans
2. BHispanics
3. CNative Americans
4. DHmong
273_____ was established by the National Association of Social Workers to work for candidates who support social work values and ideals.
1. APACE
2. BPUKE
3. CPUSH
4. DPOST
274Legal challenges on behalf of groups of people are often called:
1. A Class action suits
2. BGrievances
3. CDue process
4. DHabeas corpus
275Which of the following might be a potential risk of engaging in advocacy:
1. AOffending colleagues and friends
2. BBeing perceived as a troublemaker
3. CInability to predict outcome
4. DAll of the above
276Equal opportunity, rights, and responsibilities for all members of society are inherent in:
1. ASocial and economic justice
2. BEmpowerment
3. CSocial action
4. DCase advocacy
277A lawsuit alleging that the adversary has refused to live up to an agreement might seek which of the following:
1. ASpecific performance
2. BRemedial injunctions
3. CResolution trust
4. DAll of the above
278_____ is the term used to describe the efforts of one group to eradicate opposing groups by such activities as murder, rape, destruction of homes and buildings, and elimination of public documents, such as birth records.
1. AEthnic cleansing
2. BEradication
3. CPatricide
4. DMatricide
279All of the following were cited in the text as recommendations to consider if you are thinking about “blowing the whistle” except:
1. ADo not follow the usual chain of command
2. BEstablish a clearly defined plan of action
3. CKnow what your rights are
4. DBe prepared for the consequences
280The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to clients” includes which of the following subcategories:
1. A Informed consent
2. BBilling
3. CPublic emergencies
4. DEvaluation and research
281All of the following are true regarding supervision and consultation except:
1. AConsultation is usually time-limited and addresses a specific matter
2. BSupervision is a major component of social work practice
3. CSupervision’s importance is recognized by the NASW Code of Ethics
4. DConsultation always involves designated authority over the workers
282______ recognizes the rights and needs of clients to be free to make their own choices and decisions.
1. ASelf-determination
2. BSelf-aggrandizement
3. CSecond amendment of the U.S. Constitution
4. DIndividual constancy
283Principle 1 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:
1. ALife
2. BAutonomy
3. CLeast harm
4. DEquality
284When faced with an ethical dilemma, the step after recognizing the problem is:
1. AInvestigate the variables involved
2. BGet feedback from others
3. CEvaluate the dilemma
4. DIdentify and think about possible alternatives
285According to NASW Code of Ethics:
1. ASexual activities between supervisors and supervisees is prohibited
2. BSocial workers should always keep information confidential
3. CClients cannot be terminated for failing to pay an overdue balance
4. DClient records should be destroyed after services are terminated to protect the client’s privacy
286______ responsibility means that you are responsible for those actions you choose not to take.
1. ANegative
2. BPreventive
3. CAbstained
4. DZero
287The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to the broader society” includes which of the following subcategories:
1. ASocial welfare
2. BClient transfer
3. CTermination of services
4. DUnethical conduct of colleagues
288The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to clients” includes which of the following subcategories:
1. ATermination of services
2. BSocial welfare
3. CClient transfer
4. DUnethical conduct of colleagues
289The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities as professionals” includes which of the following subcategories:
1. A Dishonesty, fraud, deception
2. BPerformance evaluation
3. CInterdisciplinary collaboration
4. DSocial and political action
290_____ is defined by Pedersen as the perspective characterized by defining reality according to one set of cultural assumptions, insensitivity to cultural variations, irrational adherence to one’s own beliefs as being the only right ones, and an overly simplified view of both reality and problem resolution.
1. ACultural encapsulation
2. BCultural pluralism
3. CUniculturality
4. DIndividualistic culture
291All of the following are core values in the NASW Code of Ethics except:
1. AEconomic justice
2. BSocial justice
3. CDignity and worth of the person
4. DService
292Within the Universal Declaration of Human Rights (UNDR), political and civil rights are often referred to as:
1. ANegative freedoms
2. BPositive freedoms
3. CIndividual rights
4. DHuman rights
293Principle 3 of Loewenberg and Dolgoff’s “Ethical Principles Screen” is:
1. AAutonomy
2. BLife
3. CLeast harm
4. DEquality
294The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:
1. ABilling
2. BPublic emergencies
3. CInformed consent
4. DEvaluation and research
295Which of the following areas is (are) included in the NASW Code of Ethics standard of the “Social workers’ ethical responsibilities to the broader society”:
1. ASocial and political action
2. BDiscrimination
3. CConsultation
4. DEvaluation and research
296In a study of NASW members, _____ percent stated that workers do not have the skill to assist clients in religious and spiritual matters.
1. A25
2. B45
3. C65
4. D85
297The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to the social work profession” includes which of the following subcategories:
1. A Evaluation and research
2. BBilling
3. CPublic emergencies
4. DInformed consent
298The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities in practice settings” includes which of the following subcategories:
1. APerformance evaluation
2. BInterdisciplinary collaboration
3. CDishonesty, fraud, deception
4. DSocial and political action
299
A social worker placed an anti-abortion bumper sticker on her car and then made home visits to pregnant teenagers struggling with what to do about their pregnancy. This is a violation of the _____ section of the National Association of Social Workers Code of Ethics.
1. APrivate conduct
2. BSelf-determination
3. CRespect
4. DCompetence
300Which of the following areas of behavior are listed in the NASW Code of Ethics standard of the “Social workers’ ethical responsibilities as professionals”:
1. ADiscrimination
2. BClient transfer
3. CImpairment of colleagues
4. DConflicts of interest
301Regarding personal values, which of the following is true:
1. AWe all have a right to our personal values
2. BPersonal values involve what we designate as right and correct
3. CPersonal values are one of the core values identified in the NASW Code of Ethics
4. DPersonal values are less of an issue in macro practice than in either micro or mezzo practice
302According to Reamer’s Guide to Ethical Decision-Making:
1. ARules about basic survival supersede rules governing lesser acts
2. BOne person’s right to well-being supersedes that same person’s right to self-determination
3. CAdherence to rules you have agreed to support supersedes people’s right to well-being
4. DOne person’s right to self-determination supersedes another person’s right to well-being
303NASW’s _____ is devoted to raising funds and providing support for political candidates who are sympathetic to social work issues.
1. APACE
2. BPUCK
3. CVOTE
4. DVISTA
304The National Association of Social Workers Code of Ethics standard of “Social workers’ ethical responsibilities to colleagues” includes which of the following subcategories:
1. AUnethical conduct of colleagues
2. BSocial welfare
3. CClient transfer
4. DTermination of services
305_____ falls under both the “Social workers’ ethical responsibilities to clients” standard as well as the “Social workers’ ethical responsibilities as professionals” standard of the NASW Code of Ethics.
1. ACompetence
2. BSupervision and consultation
3. CEducation and training
4. DSexual harassment
306When a social worker receives a subpoena to appear in court to testify regarding a client, all of the following are acceptable except:
1. AImmediately provide all the files expressly asked for because if you wait you will be in contempt of court
2. BImmediately write a letter to the attorney and offer to have the client grant written permission
3. CImmediately write a letter to the attorney and offer to have the client grant permission through a court order
4. DGet written permission from the client to discuss file contents with the client’s own attorney
307_____ are less serious crimes punishable by confinement in a city or county jail for a period of less than one year.
1. AMisdemeanors
2. BFelonies
3. CCivil offenses
4. DOrdinance offenses
308To legally act in a case, a court must have:
1. AJurisdiction
2. BCompetence
3. CRelevance
4. DAll of the above
309Children and any adult who is adjudicated not to be legally competent may have a _____ appointed to represent their best interests.
1. AGuardian ad litem
2. BParens patria
3. CSurrogate ad lectim
4. DRepresentative ad nauseum
310Which of the following is not an acceptable practice for a social worker preparing to testify in court:
1. AMemorize testimony to be given
2. BPrepare notes to help recollection of dates
3. CDiscuss testimony with attorney
311____ is the assertion of one side in a lawsuit setting out what that party expects to prove at the trial.
1. AAllegation
2. BStipulation
3. CAdjudication
4. DDisposition
312Which of the following is considered acceptable practice in court:
1. AUsing the active voice
2. BAnswering questions with a nod of your head
3. CAnswering all questions in as much detail as possible
4. DUsing professional jargon
313Which of the following is not a common phase in court hearings:
1. ACross-direct examination
2. BCross-examination
3. CRe-cross-examination
4. DRe-direct examination
314In the text’s example of the alleged investigation of a report of child abuse and neglect, which of the following is the first stage of the juvenile court process:
1. ATemporary custody
2. BDispositional
3. CPost-dispositional
4. DJurisdictional
315Privileged communication means that the social worker:
1. ACannot divulge information in court without the client’s permission
2. BCan never say anything in court about a client that was learned in an interview
3. CCan make a decision to tell the court whatever occurred in the interview
4. DAll of the above
316When both attorneys in a case agree on certain facts or evidence, it is usually handled by means of
1. AStipulation
2. BPretrial agreement
3. CAlternative judgment
4. DAll of the above
317Court proceedings in the United States are based on a(n) ______ model of problem solving.
1. AConjoint
2. BAdversarial
3. CBest interests
4. DAll of the above
318_____ refers to the sentence determination.
1. ADisposition
2. BAllegation
3. CStipulation
4. DAdjudication
319A(n) _____ is essentially a complaint that specifies the reasons for a case being brought to court and usually identifies a remedy sought by the person who submitted it.
1. APetition
2. BDisposition
3. CAdjudication
4. DStipulation
320Which of the following is not true about the use of hearsay evidence:
1. A It is never allowed in court
2. BOriginal statement was not made under oath
3. CStatement may not be accurate
4. DCan’t judge demeanor of person making the statement
321_____ are civil (noncriminal) laws enacted by a local unit of municipal government.
1. AOrdinance offenses
2. BFelonies
3. CMisdemeanors
4. DCivil offenses
322Due process applies in the case of which types of individuals:
1. ABoth juveniles and adults
2. BJuveniles
3. CAdults
323A violation which results in a prison sentence of more than one year is a:
1. AFelony
2. BMisdemeanor
3. COrdinance violation
4. DAll of the above
324Violations of laws or rules which can result in fine or imprisonment are called:
1. ACriminal violations
2. BTort violations
3. CCivil violations
4. DOrdinance violations
325Which of the social work training skills are suggested in the text for cross-examination testimony:
1. AListening skills
2. BEmpathy
3. CWarmth
4. DNegotiating skills
326
Which of the following might be employed by an attorney to undermine your testimony
1. AConfrontation of your direct testimony
2. BChallenging your credentials
3. CChallenging the social work profession
4. DAll of the above
327Which of the following is a leading question:
1. ADidn’t Mr. Smith tell you he’d quit beating his wife?
2. BDid Mr. Smith tell you anything about his wife?
3. CWhen did this appointment occur?
4. DTell the court what Mr. Smith said about his wife.
328Civil cases use which standard of proof:
1. ABeyond a reasonable doubt
2. BClear and convincing evidence
3. CPreponderance of evidence
4. DAll of the above
329At this time, facts are presented, and the charge is determined by a judge or a jury.
1. AAdjudication
2. BAllegation
3. CStipulation
4. DDisposition
330Which of the following actions may be taken by an attorney in cross-examination:
1. AUse of rapid-fire questions
2. BEstablishing a pattern of questions always requiring a yes answer
3. CUsing questions that are designed to bring out an emotional response
4. DAll of the above
331Medical records are considered what type of evidence:
1. ADocumentary
2. BTestimonial
3. CReal
4. DTangible
332A judge may order a presentence investigation report before the ______ phase of the court process.
1. ADisposition
2. BAdjudication
3. CAllegation
4. DGrievance
333Which of the following would be considered a good technique for battling procrastination:
1. ADo the easiest jobs first so you feel a sense of accomplishment
2. BDo it right now
3. CBegin several projects so when you tire of one, you can change to a different task
4. Da and b
334During the _____ phase of Selye’s General Adaptation Syndrome, the body strives to repair any damage caused by the stressors.
1. AExhaustion
2. BAlarm
3. CResistance
4. DTerror
335Step 4 in the time-management approach of “planning your time” is:
1. APrioritize your goals
2. BSpecify tasks for each goal
3. CFigure out where the time goes
4. DEstablish goals for yourself
336Which of the following are considered relaxation approaches to stress management:
1. AImagery relaxation
2. BProgressive muscle relaxation
3. CRumination relaxation
4. Da and b only
337The _____ is the section of the brain that regulates a range of physiological functions.
1. AHypothalamus
2. BHyperbole
3. CHypotheses
4. DHippopotamus
338Which of the following principles is (are) included in controlling your own behavior in time management:
1. ALook at yourself
2. BHelp colleagues and they will help you
3. CTo get something done right, do it yourself
4. DAll of the above
339According to the text, imagery relaxation and deep breathing relaxation are forms of:
1. AMeditation
2. BProcrastination
3. CTrances
4. DRumination
340What is the first task you need to do to figure out where your time goes:
1. AFigure out how you presently spend your time
2. BEstablish goals
3. CPrioritize goals
4. DSpecify tasks
341Which of the following is true:
1. APersons with rigid, authoritarian attitudes appear to be more prone to stress
2. BThe body responds to negative stress differently than positive stress
3. CGenerally men maintain more emotionally intimate relationships than women
4. DType A personalities are the least prone to stress
342_____ is the last phase in the General Adaptation Syndrome.
1. AFinality
2. BExhaustion
3. CResistance
4. DAlarm
343Which of the following are considered problems in time management:
1. APreoccupation
2. BPoor task pacing
3. CStimulus underload
4. DAll of the above
344“Prioritize tasks, plan how to accomplish the most significant” are possible options for which of the following time “troublers”:
1. AHurry, hurry
2. BWhat a mess
3. CI’ll do it later
4. DUnwanted guests
345Which of the following is (are) true:
1. AOne reason for procrastination is fear of failure
2. BIt is best to do the easiest job first to get yourself started
3. CIt is better to begin several projects at a time, so when you tire of one you can move on to another
4. Da and b
346In the _____ phase, bodily processes seek to return to homeostasis.
1. AExpiration
2. BResistance
3. CExhaustion
4. DAlarm
347_____ is the comprehensive process by which external pressures affect individuals emotionally and physically, producing some internal tension.
1. ABurnout
2. BStress
3. CAnxiety
4. DDepression
348
_____ is the tendency to put off doing something until a future time because it is perceived as being too onerous, unpleasant, or unappealing.
1. AProcrastination
2. BBurnout
3. CTime traveling
4. DPropinquity
349_____ is a condition characterized by disheartened mood; unhappiness, lack of interest in daily activities, pessimism, and thoughts about suicide.
1. ADepression
2. BStress
3. CAnxiety
4. DBurnout
350A mother develops skin rashes is an example of _____ stress-related problems.
1. APhysiological
2. BPsychological
3. CBehavioral
351_____ is a mood state wherein the person anticipates future danger or misfortune with apprehension.
1. AAnxiety
2. BStress
3. CBurnout
4. DDepression
352“Throw out, reorganize, file” are possible options for which of the following time “troublers”:
1. AWhat a mess
2. BI’ll do it later
3. CHurry, hurry
4. DUnwanted guests
353In the “fight or flight” concept of confronting stress, which of the following activities would be listed in the fight category:
1. AOvereating
2. BDrinking excessively
3. CDaydreaming
4. DNone of the above
354The release of adrenaline and other hormones results in:
1. ADecreased coagulation of blood from the skin to the brain
2. BDecrease in breathing and heart rate
3. CDecrease in blood pressure
4. DDilation of pupils
355A father hits his 5-year-old daughter after he’s had a hard day at work is an example of _____ stress-related problems.
1. APhysiological
2. BPsychological
3. CBehavioral
356Efficient handling of paperwork includes:
1. AUsing form letters for standard correspondence
2. BWriting replies to correspondence by email or by hand when you can take the time to do a good job
3. COpening second- and third-class mail every day to avoid a back-log
4. Da and c
357“Undertake less, allow more time, just say no” are possible options for which of the following time “troublers”:
1. AWhat a mess
2. BI’ll do it later
3. CHurry, hurry
4. DUnwanted guests
358In the text, contradictory expectations for worker performance is called:
1. ARole ambiguity
2. BExpectation overload
3. CRole imprecision
4. DPerformance evasion
359In the ABCDE theory of irrational thinking, the C stands for:
1. AConflicting beliefs
2. BConsequences
3. CComplication
4. DConclusion
360_____ is defined in the text as a detailed and time-consuming technique for analyzing how you spend your time in which you keep an hourly, half-hour, or 15-minute record of how you spend your time.
1. ATime mapping
2. BTime calendar
3. CTask master
4. DGoal tending

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Beschreibung: final Quiz am Final, erstellt von Aly Cardona am 09/12/2014.
Autor: Aly Cardona
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