Sales Support training Day 1

Beschreibung

Test after finishing training day 1 of the Sales Support Wintersport 1617 training on the 18th of July, 2016.
sabrina.hoop
Quiz von sabrina.hoop, aktualisiert more than 1 year ago
sabrina.hoop
Erstellt von sabrina.hoop vor fast 8 Jahre
12
0

Zusammenfassung der Ressource

Frage 1

Frage
Which link is correct when sending a bug to Group Support?
Antworten

Frage 2

Frage
Which are the most essential details that you need to send over when reporting bugs? (multiple answers possible)
Antworten
  • Booking number
  • Instructions to find your group if there is no booking number known yet
  • Name of the principal booker
  • Size of the group
  • A correct link
  • An email that you have sent to the group

Frage 3

Frage
How do you preferably send us a problem that is davinci/genesis related?
Antworten
  • Send an email with a screenshot and a description of the problem
  • Call Group Support and explain the problem
  • Send an email with the description of the problem and an xml file attached

Frage 4

Frage
Which are the 5 most important systems/tools for groups?
Antworten
  • Davinci (Genesis) - TISS - Sundio Tool - Backoffice - Online Portals
  • Davinci (Genesis) - TISS - Sundio Tool - Supplier Portal - Online Portals
  • Davinci (Genesis) - Flight Tool - Sundio Tool - Supplier Portal - Online Portals

Frage 5

Frage
Mark the standard services in this list
Antworten
  • Skipass
  • Beer barrel
  • Welcome drinks
  • Foodpack
  • Lessons
  • Rental
  • BBQ

Frage 6

Frage
Which details does Group Support NOT enter for you in the template (multiple answers possible)
Antworten
  • Price per person
  • Arrangements
  • coach entry and exit points
  • included and excluded services
  • payment model

Frage 7

Frage
Which order is right to create an online offer registration page?
Antworten
  • Create offer - Offer accepted - Booking in Genesis - Register booking in Sundio Tool - Flag 3 boxes in online offer - Link is sent
  • Create offer - Offer accepted - Register booking in Sundio Tool - Booking in Genesis - Flag 3 boxes in online offer - Link is sent
  • Create offer - Register booking in Sundio Tool - Booking in Genesis - Offer accepted - Flag 3 boxes in online offer - Link is sent

Frage 8

Frage
Mark the options that a principal booker can do in his personal online page
Antworten
  • Room assignments
  • Participant cancellations
  • Add a participant
  • Pay for a participant
  • Register him/herself
  • Call a participant
  • Send an email to a participant
Zusammenfassung anzeigen Zusammenfassung ausblenden

ähnlicher Inhalt

Unit 6: Principles of Training and Training methods
Cath Warriner
Barista Product Knowledge Quiz
Antonia Blankenberg
Distributing GoConqr Courses
Sarah Egan
Customer Service Training
Jake Johnson
What is Product Knowledge Training?
Antonia Blankenberg
Sample Product Knowledge Quiz - Smoke Detectors
Antonia Blankenberg
Sales Support Training Day 2
sabrina.hoop
Retail checkout procedure
Tony Watson
Smokey Bones Bartender Quiz
Haley Macon
Demand management and customer service
Sonaly Verdin
Awareness
Paddy Costello