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TOTAL QUALITY MANAGEMENT

INNOVATION AS A FACTOR OF COMPETITIVENESS

STAGES OF QUALITY

PHILOSOPHERS OF QUALITY

QUALITY AS A COMPETITIVE STRATEGY

ARTISAN STAGE

Products are made by hand

STAGE OF THE INDUSTRIAL REVOLUTION

Machining, series production

Quality control by inspection

DETECTION STAGE

Quality control or final control through inspection by sampling and control charts

PREVENTION STAGE

begins the statistical control of the process

TOTAL QUALITY STAGE

Total Quality Management

STAGE OF QUALITY ENGINEERING

Design of robust processes and products

STAGE OF QUALITY MANAGEMENT SYSTEMS

Rules are introduced to manage quality in an orderly manner

The competitiveness of a company is the ability to maintain and increase its presence in the Market.

FACTORS OF INFLUENCE OF QUALITY IN THE COMPANY

It is affected by four factors:

HUMAN FACTOR: Quality encompasses the human team that is capable of generating it, participation is essential.

TECHNOLOGICAL FACTOR: Technological and scientific advances happen quickly making possible goods and services of higher quality at a lower price.

COMMERCIAL FACTOR: Currently the commercial relationships are global, the offer is huge which translates into strong competition.

ECOLOGICAL FACTOR: Growing concern for the environment has led to the creation of laws for sustainable development.

Edwards Deming

Joseph M. Duran

Philip B. Crosby

Kaoru Ishikawa

Genichi Taguchi

Armand Feigenbaum

It is constituted as the introduction of a new or significant improvement of a product, process or service

REASONS TO INNOVATE

Improve the relationship with the client by presenting new benefits

It allows new sales arguments

Increase sales level by pressing the product replacement index

Improves the image of the company, presenting it as active and modern

It establishes entry barriers to competition