GM Objectives - created from Mind Map

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Performance Management

Brand Standards

Opportunities for the Future

Bridge / Coordinator / Communicator

Adherence to Procedures & Policies

Building Camaraderie

2) Daily Report Analysis

Improving Under-performers

PTC & PTS Report, Economic Scorecard, Swipes with Arrears vs Collection

Print Out & Analyse First Thing in The Morning

Weekly - Monthly

Have We Done Everything to Help the Individual

Utilise Performance Improvement Plan

1) Conducting and Inspecting MODs

Daily, First Thing in the Morning

Club Floor, Staff Room, GX Studio, MCR & FCR

Inspect Staff's MOD & Conduct Daily MODs

Increase Brand Exposure

Teach &/or Search for L&D opportunities

Liaise With Building Management

Outdoor FGT/Group Exercise

Weekly - Monthly

Mentor / Coach Aspiring Individuals Yearning for Growth

Arrange & Send Staff for External/ Internal Course / Certifications

Weekly - Monthly

3) Planning

4) Staff Meetings

Daily Mornings

Clear & Concise Areas/ Opportunities to Improve On

Daily Discussions

1:1 / Group / Email / Whatsapp

Inspect What I Expect

Familiarisation With SOPs

Daily

Are You Satisfied With What You See

Planon / MODs

FOH / PT / Sales

Weekly - Monthly

Monthly Team Building

Weekly 1:1 Get-together With GM

Early - Mid Month

Movie/ BBQ/ Buffet/ Team Building Activities

Touch on Personal Topics

Toast Box/ Starbucks or Anywhere Outside the Club

Non-judgemental Sharing