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1.1 Given a scenario install and configure laptop hardware and components

Hard ware /device replacement

Consult the documentation from manufacturer

Some models need a t-8 torx screwdriver

Might be countersunk in deep holes

Always ensure you are grounded

Keyboard

Try not to damage the data cable connector to system board

Hard Drive

Back up the old drive before swap

SSD vs hybrid vs magnetic disk

Many devices still use a mag disk hard drive

Most are moving to solid state or hybrid

Solid states are not as susceptible to damage if dropped and are generally faster

CON: more expensive, don't display as many warning signs as other physical drives

Hybrids have a magnetic disk and some solid state memory. These monitor the data being read from the hard drive and cache the most frequently accessed bits in the high speed flash memory. Needs to be learned to see te improvement

1.8 in vs 2.5 in

The 2.5 in hard drives are small (laptop good) but in comparison to 3.5 in, they have less capacity and cache and they operate at a lower speed

2.5: 5400 to 7200 rpm/ 2.5 W power used

3.5: 7200 to 10000 rpm. /5 W power used

1.8 very small. Only used in subnotebooks and audio players

Memory

There should be a panel used for access to the memory modules. If not, refer to documentation

Smart Card Reader

Come in internal and external versions.

External probably plugs into USB, may need a driver

May use the express card slot

Internal readers will reside in a drive bay as a hard drive or optical drive.

To replace:

Optical Drive

Easier than hard drive or memory

Remove the screw that secures the drive to the bottom of the notebook.

Grab the edge of the bezel and slide the drive out of the base enclosure.

Insert the new one into the base until the connector is seated and replace the screw that secures the drive to the bottom of the notebook

Wireless card/ Bluetooth module

Both wifi and bluetooth wireless cards that are built in can be replaced if they go bad. Sometimes they reside near the memory, so you would open the same panel.

Other times, you have to dismantle memory, keyboard, optical drive and hand rest to get

Not always together, consult the docs

Once you've found the card, disconnect the two antenna contacts from the card.

DO NOT PULL BY WIRE

Pull by the connector itself.

Remove any screws from the wirelss card and gently pull out by the slot.

Insert the replacement at a 45 degree angle and reconnect the antenna to the adapter. Reverse

Cellular card

Changing an external broadband card is as simple as pulling the old usb stick out and plugging in the new one.

USB is plug and play: you shouldn't have to do anything further

Sometimes there is a CD or downloads

Changing an internal is very similar to a wifi adapter, follow above

Video card

Ensure that the new card was supported by the laptop and the OS

Mini PCIe

Since many of the wireless cards are mini-pcie, replacing any other card in this format will follow the same steps.

Documenation for location.

Screen

One of the harder ones

DC Jack

Replacing a bad dc jack usually requires soldering== if you can't, just replace the mobo

Remove all the parts to get to the mobo

In some cases, the old one can be used, the old solder just needs to be removed

If not, remove the old dc jack by unsoldering it from the connector. Then put the new jack in and solder it to the connectors.

Probably just replace the mobo

Battery

Remove the battery storage bay, remove batter, insert and replace the bay.

**WARNING** If bitlocker is enabled, the laptop will not boot after replacement unless the key is provided

Touchpad

Another complicated one

Plastic/ frames

May be hold in place by screws or snaps.

Never force a piece

Restoring the full case is important. Leaving open spaces can tamper with circulation, resulting in overheating

Speaker

Remove hard drive, battery pack and the screws holding the body together

System board

Remove everything prior to these notes.

CPU

If it is not built into the mobo, it can be replcaed. If it is integrated, then just replace mobo.

If upgrading and not just replacing, make sure BIOS supports the new one.

May need to flash the BIOS to support

Follow the above notes for removing the case, keyboard and display.

As always, follow documentation from manufacturer

1.2 Given a scenario, install components within the display of a laptop

Types

Laptop displays are

-LCD: have replaced CRTs as the default display type for laptops and desktops.

Two major types are used:

-active matrix screens:

Uses a separate transisitor for each individual pixel in the display, resulting in higher refresh rates and brighter display quality. Use ore power.

There is a variant called thin-film transistor TFT uses multiple transistors per pixel, improving quality further.

-passive matrix screens:

Row of transistors across the top of the screen and a column of them down the side. It sends pules to each pixel at the intersection of each row and column combination, telling it what to do.

Becoming obsolete because the're less bright and have poorer regresh rates and quality. PRO: they use less power

Main difference is quality, both use some kind of lighting behind the LCD panel to make the screen viewable. One or more small fluorescent tubes are used to backlight.

TN vs IPS

Two majorkinds of LCDs

Twisted Nematic (TN): twisted nematic is older of the two for flat panel displays.

In-Plane Switching (IPS):

Fluorescent vs LED backlighting

LCDs can use two kinds of backlighting:

Characteristic

Flurorescent

LED

Size

Thicker and heavier

Thinner and lighter

Cost

Cheaper

More expensive

Power

High power consumption and heat generation

Lower power consumption and heat generation

Brightness

Lower

Higher

Lifespan

Shorter

Longer

LED

OLED

WiFi antenna connector/ placement

Located in display.

Wireless card in the body of laptop

Webcam

If replacing, will need to disconnect the laptop lid from the base. Remove the screw covers and screws holding the display bezel in place and remove the screen from the lid assembly.

Carefully remove the tape and remove camera

Attach the replacement cable to the new camera and reverse

Microphone

Many desktop systems lack a built-in microphone, almost all laptops have one.

Sometimes the microphone will be located on the laptop bottom

Sometimes it will be in the display next to the webcam or off to the side.

If needed to replace, follow the same steps on the webcam

When you unhook lid from bottom, unplug cables from the board and one of those will be the microphone cable.

Sometimes the cable can be cut by the constant opening and closing of the case

Inverter

Component that takes DC power and converts it to an AC form that can be used by the LCD screen

Implemented as a circuit board that is located behind the LCD

Problems with flickering display or dimness occur, the inverter is probably the problem

If the inverter needs to be replaced you should be aware that it may contain stored energy so it may need to be discharged to be safe.

Digitizer/ touchscreen

Digitizers:

Exam essentials

Differentiate the types of displays available in laptops

Two major types of LCDs are used

Active matrix screens and passive matrix screens

Describe the location and operational characteristics of the wireless antenna in a laptop

Located in the display

Moving the laptop changes the polarity of the antenna

Identify the location and function of the inverter

An inverter is a component that takes DC power and converts it to a form that can be used by the LCD screen

Implemented as a circuit board behind the LCD

1.3 Given a scenario, use appropriate laptop features

Special function keys

Docking station

Docking stations or port replicators

Cheapest form of docking station is port replicator

Physical laptop lock and cable lock

Also called a Kensington lock

Rotating/ removable screens

Many devices today have a removable screen ( Kinda)

Actually just unhooking the keyboard

Exam essentials

1.4 Compare and contrast characteristics of various types of other mobile devices

Covers:

Tablets

Have been around since the 90s.

Most tablets run on

Tablet market was changed with release of Ipad.

Typical features of a tablet

Some have attachable keyboards, stands, covers

Most cases tablets require applications written for the platform

Smartphones

Computers that can call

Most run ios or Android, microsoft is trying to change that

Wearable tech devices

Apple introduced in 2015

Run propiertary oS or Android

Communicates back to app if necessary

Exam essentials

1.5 Given a scenario, connect and configure accessories and ports of other mobile devices

Connection types

USB Speeds

Type

Speed

1.0

187.5 KB to 1.5 MB

2.0

60 MB

3.0

625 MB (super speed)

3.1

1.25 GB

3.2

2.5 GB (super speed)

Bluetooth speeds

Version

Speed

2.0

2.1 MB

2.1

2.1 MB

3.0

24 MB (over W-fi)

4.0

2.1 MB over BT and 24 MB over wifi

4.2

2,1 MB over BT and 24 MB over wifi

5.0

2.1 MB over BT and 24 MB over wifi

Accessories

Exam essentials

1.6 Given a scenario, configure basic mobile device network connectivity and application support.

Wireless/cellular data network (enable/disable)

Two types of network can be used to gain internet access

If you want to disable the auto connect to cell phone network or need to re-enable

Hotspot

Little or no security

Tethering

Connection can be done over wifi over bluetooth or over physical connection

Airplane mode

Turns off wireless connections

Bluetooth

Short range wireless

Enable Bluetooth

Android

IOS

Enable pairing

Find device for pairing

Android

Ios

When enabled, it scans when it appears, select it. PIN may be required

Enter passcode

Test connectivity

Corporate and ISP email configuration

Before configuring, need to know the email server settings

Will also need

POP3

Android

IOS

IMAP

Andoid

IOS

Port and SSL settings

Security selection ins etup

Encrypts all traffice between the mobile devies and the email server

Usually SSL or TLS

S/MIME

Need:

Exchange supports S/MIME

Must import into device to make it available

Typically comes in an email that can be opened on device

IOS

Integrated commercial provided email config

Icloud

On IOS devices, Settings> name> icloud> choose apps to share with Icloud

Google/ Inbox

Android

IOS

Exchange Online

Android with outlook installed

IOS

Yahoo (IMAP)

Android

IOS

PRI updates/ PRL updates/ baseband updates

Product release information (PRI) connection between between mobile device and radio

Preferred roaming list (PRL) list of radio frequecies residing in the memory of some kinds of digital phones

Lists the frequencies the phone can use in various geographic areas by priority

When roaming, the PRL may instruct the phone to use the network with the best roaming rate for the carrier rather than strongest signal

The baseband that controls all the GSM and 3G phones RF waves. May need updates

PRL

Android. Differs sometimes

IOS

No option, but running software update forces the PRL update

PRI

Flash process

Can result in bricked device so follow documentation

Radio Firmware

Android update

IOS update

IMEI vs IMSI

International Mobile Equipment Identification (IMEI)

International Mobile Subscriber Identification (IMSI)

VPN

Android

Exam essentials

1.7 Given a scenario, use methods to perform mobile device synchronization

Synch methods

Types of data to sync

Mutual authentication for multiple services (SSO_

Process where the server verify the creds of the client and the client verifies the credentials of the server

Android and IOS both support, typically using SSL

Lack of processing power can be a hurdle

Software requirements to install the application on the PC

Connection types to enable sync

Can be carried out over several methods of connection

Exam essentials

Review Questions

Final score: 15/18

83%

Need to review and make flashcards

Place the plastic pieces that were covering the keyboard, turn the laptop over, replace all of the keyboard screws. When you replace the battery and turn it back on, check if it's working. If not, undo and check the data cable.

Put the plastic connector back in and make sure the data cable is being held in place. Replace any screws that were there

Take a pick and lift the connectors. Remove the data cable. Place the new keyboard in and slip the data cable in. Ensure full insertion and clamp

Remove any screws are the top and remove the keyboard from itself from top to bottom. There should be a data cable running to the system board

Remove the screws with a t-8 or phillips head. Open the laptop. Determine whether plastic pieces are covering the keyboard and if those are screwed in or need to unclamped

Power down and unplug. Remove the battery. Examine the screws at the back of the laptop. Ideally icons will point out which screws are attached to the keyboard

Reverse steps to replace drive and caddy. Boot. Depending on boot follow other steps. May need to update drivers

Remove any caddy or rails. Attach new hard drive using the same screw and washers. Attach the signal connector

Turn the laptop over and look for a panel or hard drive release.

Replace the panel and power up the system. Once booted, it may be necessary to go into the computer BIOS to let the system properly detect the new RAM

Align the notch of the new module with that of the slot and insert at 45 degrees. When all the pins are in place, rotate down until flat and lock into place with clamps

Remove any screws holding the panel in place. Remove panel.

If removing an existing memory module, remove it by undoing the module clamps, lift out at 45 degree angle and pull

Unplug the reader, remove the screw holding it in, and remove it. Place the new reader in the same place and reverse the steps

Turn the laptop over and remove the keyboard screws, keyboard and palm rest cables. Don't forget to unplug the keyboard and the palmrest cables.

Remove the hard drive, optical drive and keyboard screws first, then remove the screws that hold the bottom case on. There will also be some screws marked p or p1 inside the case to remove.

Reverse

Remove the old card and install

Remove the upper shell and keep track of the screws

Remove the display assembly and unplug the video and the wifi cables

Detach the keybaord and keep track of the screws and where they go

Remove the hinges using the manufacturer instructions

Check documentation and test

Replace all necessary parts

Reconnect keyboard and reinstall

Reroute the six wires to connection points through the hinges as needed

Video cable

Mic jacks

Wireless antenna

Position new one, screw back in

Remove the screws that are holding the screen into the hinges

Under the keyboard, locate where the 6 wires connect and diconeect. Make note of what went where

Remove the keyboard

Remove the speaker bezel and you will see six wires coming from screen to laptop

Remove all the screws on the back of the unit and turn the laptop over.

Start with removing the battery and then discharge power.

Install new and reverse

Disconnect the touchpad cable from the mobo. Separate the upper casing assembly from the bottom casing and set aside. Remove the touchpad from the upper.

Open laptop. Remove any plastic pieces in way of the keyboard. Remove keyboard. Disconnect the video and antenna cables from the mobo, remove the phillips heads from the lcd hinges and then remove the LCD

Remove all the covers from the back of the system. Hard drive, RAM, wireless card compartments. Take the screw holding the CD-ROM in place and remove

Replace and test

Unscrew the speakers and note where they connect to mobo. Disconnect and connect new

Separate the two piece of plastic body frame to view inside the laptop. Locate the speakers

Lift the screen and seprate it from the body. DO NOT remove the wires connecting the screen to the mobo

Locate the mounting screws and undo. Remove and mount the new unit and reassemble

Unplug any cards, such as the video card that are not built in

Disconnect any remaining wires that are connected to the mobo

Open the processor access door if there is one on the machine. If the processor s removeable and one did not come with the new mobo, set it aside in a sage place

Replace heat sink and screw and rest of steps reversed

Place some thermal grease between the CPU and heat sink

Insert the new cpu and replace. Sometimes it is a locking bar, not screw

Remove the single screw holding the CPU in place and pull out

Remove the heat sink from the top of the CPU by removing the screws

Remove the graphics card and note plug in

Digitizer/ touchscreen

Inverter

Webcam

Wi-fi antenna connecto/ placement

Types

Color distortions when viewed from above or from the sides

Poor quality from wide angles

Draws less power than competing tech

High brightness

Shortest response times

Newer versions like Super-IPS (SIPS) make improvements on the response time.

More expensive

Much slower response time

Provides better color quality

Solves issue of poor quality at angles other than straight on.

Newer tech

LED-based :

Newer tech

Uses a matrix of LEDs for the backlighting

Fluorescent :

Older tech

Tube connected to a voltage inverter board that provides power to the backlight

Still LCDs, use different type of backlight though

White LEDs (WLEDS): uses a special diffuser to spread the light over the entire screen

RGB LCD layers: more expensive, are aligned all over the panel matrix, more accurate color than WLED

WLED on flat array: only used in LED backlight HDTVs

Quite expensive

Able to roll up like a mat

Flexible and transparent

Uses emissive electroluminescent layer of organic compounds that emit light in response to an electric current.

organic light-emiting diode (OLED) is another type of LED

Open the display lid, separate the digitizer from the display, reheat glue

If it gets cracked, it can be replaced without replacing the display itself.

It has its own cable

Thin piece of clear material that fits on top of the display

read pressure applied to the surface of the display and are what make touch-screens work.

Rotating/ removable screens

Physical laptop lock and cable lockxjj

Port replicator

Docking station

Special function keys

Exists in both desktop and laptops

Older laptops function keys have extra functions that may not be present in desktops. Indicated by icons below the lettersand a FN key that is required to be held down at same time

Airplane mode

Suspends many of the device's signal- transmitting functions

PC settings> Network> Airplane

GPS

Disable it in win10 by bringing up the charms bar. Choose settings. Tap Change pC settings link> Privacy on left

Media options

Screen orientation

Keyboard backlight

Bluetooth

Screen brightness

Sun icons

Volume settings

On the top row where the keys labeled f1-f12 are located.

If the icon is blue you have to hold down the fn key

Cellular

Device documentation to identify

Wireless

Turns wifi on or off

Dual displays

When additional displays are connected to the laptop holding down the function key with an icon of a monitor will move the active screen from display to diplay and then to a setting where all monitors have the same output.

This is valuable when making a presentation or to direct the image to the projector or the laptop screens

Happens on f1, f4, f8

Hot docking: the change can be made is reconized while running normal operatoins

Warm docking: the laptop must be put in and out of suspended mode for the change to be recognized

Cold Docking: the laptop must be turned off and back on for the change to be recognized

Describe the approaches to physical security of laptop

Lock slot and lid lock

Differentiate between docking stations and port replicators

Most common difference is whether the peripheral provides network access and expands the laptops capabilities

Describe the purpose of special function keys: FN key and when

Gps

E readers

Wearable technology devices

Smartphones

Tablets

Windows 10

Ios

Android

3g and 4g mobile support

Solid state hard drives

Handwriting recognition

GPS

Camera/s

Smart watches

Micro-usb input

Called ID

Notifications

Time

Anti-lost alert

GPS features

Access calls and messages

Fitness monitors

Body temp

Heart rate

Blood pressure

Steps

GPS

Uses satellite information to plot the global location of an object and uses that information to plot a route to a second location

Ereaders

Created for reading

Have internet access

Have

Touchscreens

Buttons for turning pages

Editing tools

Wireless networking

Text to speech support

Digital rights management support

VR/AR headsets

Extended reality included augmented and virtual

Augmented: add to

Virtual: replace

Describe some items that are considered wearable tech

Smart watches

Fitness monitors

Google glass

Headset computers

describe the common features of tablets

cameras, GPS, handwriting recognition, solid state hard drives support

Wired:

Micro-USB & Mini-USB

Two most common.

Small form factor of USB

USB-C

New port type

Can be upside down

24 pin USB connector system

Distinguished by two fold rotationally symmetrical connector

All thunderbolt 3 cables will work as USB-c cables as well

Lightning

Apple

8 pin connector

Not standard

Apple says some advantages

It can supply more power

It can be inserted either way

It is physically more durable than USB

It can detect and adapt to connected devices

Operates at USB 3.0 speeds

Tethering

Can be done by wifi, or by cable

Has limited amount of data

Proprietary vendor-specific ports (communication/power)

Gradually moved towards using standard physical implementations

It's probably apple

Wireless

NFC

Near Field Communications

Allows devices to establish radio communication by touching/ coming in close

First used in RFID tagging

Operates at slower speeds than bluetooth but consumes far less power and doesn't require pairing

Can operate up to 20 cm away at a transfer rate of 0.424 Mbps

Standard managed by the ISO

Uses tags that are embedded in the devices

Initiator: actively generates an RF field that can power a passive target

Target: can be tags, stickers, keyfobs, cards

Allows use for

Making payments

Reading information stored in tags in posters and advirtisements

Communication between toys used in gaming

Communication with peripherals

Bluetooth

Infrared tech

Short range: 100 m range

Most devices are specified to work within 10 meters

Information is transmitted wirelessly through the air using radio waves

Speed depends on version

Hotspot

Can be wifi or wired

IR

Requires a direct line of sight

Can operate at a distance of 5 meters and 4 Mbps

Being replaced with BT

Memory/ MicroSD

SD (secure digital) cards are a type of flash memory.

Micro-sd is the smallest of 3 standards

Credit card readers

Some physically connect to the smartphone and others can communicate with BT or audio jack

Protective covers/ waterproofing

Extra battery packs/ battery chargers

Game Pads

Speakers

Same setup as headsets

Headsets

Wired 3.5mm audio or USB

Bluetooth

Identify the most common mobile device accessories

Game pads

Headsets

Speakers

Docking station

Battery pack

Chargers

Credit card readers

Protective covers and waterproofing

Describe the most common connection types on mobile devies

Near field communication

Proprietary ports

Lightning

Bluetooth

Infrared

Wifi networks

cell phone network

With the intro of 4g LTE, become more competitive with wifi

Wireless> mobile > enable data

Bluetooth will be checked

Home> menu> settings >connections >bluetooth

Toggle slider

Main> settings> bluettoth

Follow on screen instructions

Scan

Bluetooth tap

Settings>connections

Swipe up to get apps tray

IMAP: have more functionality

POP3

Security type used if any

Port numbers for both servers

FQDN of SMTP server (sometimes called outgoing)

FQDN of POP3/ IMAP server (sometimes called incoming)

Turn on smtp authentication if necessary

Outgoing name and port 25

110 is incoming port

Enter the name of incoming and select to enable encryption

Select pop3 as type

Enter info

Accounts> Add an account> email

Settings> Clouds and Accounts> Accounts

Save

Under outgoing, enter the SMTP server FQDN and email address

Under incoming, enter the pop3 server FQDN and email and pass

Select POP

Add mail account. Fill in info

Other

Settings> Accounts and Passowrds> Add Account

Account name and outgoing name

Complete any account options based on type

Account options to configure

Username, password, server

Password

Enter email address

If prompted to select subtype, select

Click type

Settings >accounts>add an account

Save

Outgoing is FQDN of SMTP server

Incoming is FQDN of IMAP server

Select IMAP

Add mail account

Other

Settings> accoutns and password> add account

Email program capable of handling S/MIME email

Copy of the digital public key from intended recipent

A digital encryption cert for yourself as the sender

Go into downloads and add to creds

Settings> security> install from storage

Locate the cert .pfx file

Enter pkcs#12 pass

Set cert name and use

Create another (PKCS#12)

Enter pass from cert creation

click

Back out to account and hit done

Encrypt by default. Select the correct cert. Make sure encrypt by default is turned on

Tap advanced or back

Tap sign. Make sure the cert is selected and sign is turned on

Make sure turned on

Scroll until S/MIME section

Scroll down to advanced and tap

Tap account line

List of accounts, find the account for this email

Settings> accounts and passwords

Home button> settings

Cert not trusted note, is okay

Password for cert (was made when cert was created)

Prompt for passcode

Warning may come up, tap install

Install pop-up. Tap install

Mail appm find email with cert. Load it

Enter account name for outgoing

Address options and next

After configuring any account options click next

Enter the SMTP server, port number and outgoing server, next

If prompted for the username, password, server name, enter

Password, next

Email address, next

Subtype

Account type

Settings> accounts> add account

Apps screen

Sign in

Already have

Gmail

Select those to sync

Verify address

Fill in info, next

Select gmail

Settings> accounts and password > add account

Name as desired

Account options, select frequency for email check

Pass for server, select use secure connection

Complete domain\username

Enter info and select manual

Email icon

Choose configure manually or sign in to connect to server

Basic auth, email password and additional server info

Sent to Microsoft to discover reset of information

Enter address

Settings> passwords and accounts> add accoutns> exchange

Account name for outgoing

Account options desired

Configure the SMTP server, port number and outgoing server

Enter the username, password, server, next

Enter password, next

Email address enter, next

Select account type, and subtype

Settings> accounts> Add account

Access apps screen

Save

Sync settings

Information

Yahoo

Add account

Settings>accounts and passwords

Settings > About phone> update PRL

Settings> Sprint System udpates> Update PRL

Settings> system updates> update PRL

Doublecheck the baseband has been updated properly via choosing menu>settings> about phone. Scroll down until you see baseband. Radio version on it now

Once applied, press home+back to reboot the phone. Do 2x

Alt-s to apply

Start up in recovery by holding home and pressing power

Turn off phone

Copy to root of phones SD card

Rename to update.zip

Download the zip file

Update or restore. Slecet the IPSw file just downloaded. Device should update

After downloadign the desired firmware, connect the device to your computer and select it in Itunes. Hold down the option/shift key

Used to identify a physical phone

Used to identify a Subscriber Identification Module (SIM) card

Advanced options as needed

Complete fields and select save

Name and select ht etype

Lock as desired

VPN, add VPN

Settings> connections> more connection settigns

Apps

Configure email on mobile devices

Describe the process of configuring email for IOS and Android

Exchange

Gmail

And more

Enable Bluetooth and pair a bluetooth device with a mobile network.

Describe the process for both IOS and Android

Car system

Bluetooth or cables

Desktop

Same network or wire connection starts sync

Cloud

Central location for all data, settings and other

Can be setup to sync as soon as they have internet access

Passwords

Ebooks

Social media data

Location data

Documents

Bookmarks

Calendar

Videos

Music

Pictures

Email

Applications

Contacts

Shared folders

Wifi WLAN

Bluetooth

USB

Identify type of data to sync

Contacts, applications, email, pictures, music, videos, calendars, bookmarks, documents, location data, social media data, ebooks and passwords

Identify sync methods

Cloud, desktop, car

What is the max transmission speed of an ExpressCard in PCIe2 mode?

D) 3.2 Gbps

Guessing

Max transmission speeds are:

280 Mbps effective (USB 2 mode)

1.6 Gbps effective (PCIe 1 mode)

3.2 Gbps effective (PCIe 2 or USB 3 mode)

Which display uses a row of transistors across the top of the screen and a column of them down the side

A) passive matrix

Not completely confident

Correct

Passive matrix sends pulses to each pixel at the intersection of each row and column

Active matrix uses a separate transistor for each

What is not an advantage of solid state drives

A) cheaper

Confident

Cheaper is correct

What size hard drive goes in a laptop

C) 2.5 inch

Guessing

2.5 is correct

What component if damaged can render the hard drive bricked?

C) the signal pins

Confident

If required, remove the connectors attached to the old drive's signal pins and attach to new drive. Do not force it

What is the easiest thing to damage when removing a laptop keyboard

B) the data cable

Or the snaps, but that's not a choice

Data Cable is correct

What special screwdriver is typically required to work on a notebook

B) T-8 Torx

Confident

Some models of notebook require the T-8 Torx

What interface is natively found only in apple devices

C) Thunderbolt

I thought it was lightning, but that's not a choice

Thunderbolt are most likely to be found on Apple laptops, although they are showing up on others as well. USB ports are typically found on all mobile devices, which Serial and PS/2 connectors are rarely found on mobile devices

Which of the following is a process whereby not only the does the server verify the cred of the client but the client also verfies the cred of the server

B) SSO

Fairly confident

INCORRECT

A) mutual authentication

Which of the following is the connection between the mobile device and the radio

A) PRI

Not completely confident

Correct. Product release information

Which is the most common pin code when selecting discovered Bluetooth devices

A) 0000

Confident

Correct

Which interface is the most common port found on mobile devices

A) USB

Fairly confident, it's just a small factor port

Correct

Which of the following uses satellite info to plot the gloval location of an object and uses that info to plot the route to a second lcoation?

A) GPS

Confident

Correct

Which of the following is a class of devices that specializes in tracking your movement

A) fitness monitor

Confident. B could also work, but it is one of the main purposes of A

Correct

In what mode of plug and play must the laptop be turned off and back on for the change to be recognized.

C) Cold docking

Know it's not hot, I thought warm had to be powered off during the change as well

Correct

Which of the following lets you quickly connect/ disconnect with external peripherals and may also provide extra ports that the laptop doesn't have?

A) docking station

Confident

INCORRECT

D) hot dock, laptop put into suspended mode will recognize plug and play

Which display is a newer tech that solves the issue of poor quality at angles other than straight on?

C) twisted nematic

Does not sound right, but I don't think the other options are right

INCORRECT

Twisted nematic is the older version that has the shortest response time.

D) In Plane Switching is the correct option

Which of the following is the use of physical factors of authentication?

D) Biometrics

Confident

Correct