For 1-LINK Membership agreement, which of the following is NOT an included service?

Setup, installation, configuration, migration, and upgrading of workstations

5-day rolling backups of shared server folders

As a technician why is it important for you to know what agreement a client has?

So you can make a decision about whether to spend time documenting issues you resolve

So you can help the client have the right expectation about how their invoice will reflect the hours you're spending resolving the issue

So you can more clearly communicate any services that are not covered by their agreement

Quiz

Hannah Webb 5 questions

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1Which client agreement type is more self-managed by the client?
1. A1-LINK Complete
2. B1-LINK Membership
2For 1-LINK Membership agreement, which of the following is NOT an included service?
1. AManaged anti-virus
2. BSetup, installation, configuration, migration, and upgrading of workstations
3. COverall site health report
4. D5-day rolling backups of shared server folders
3Which client agreement type includes unlimited helpdesk support, monthly health reports, and strategic business planning?
1. A1-LINK Complete
2. B1-LINK Membership
4Which of the following does NOT regularly influence which type of agreement a client company purchases?
1. ALocation
2. BSize
3. CIndustry
4. DBudget
5As a technician why is it important for you to know what agreement a client has?
1. ASo you can make a decision about whether to spend time documenting issues you resolve
2. BSo you can help the client have the right expectation about how their invoice will reflect the hours you're spending resolving the issue
3. CSo you can more clearly communicate any services that are not covered by their agreement
4. DAll of the above

Description: Information Technology Quiz on Client Agreements, created by Hannah Webb on 30/06/2017.
Author: Hannah Webb
Language: English
Views: 22
Tags: information technology
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