Flashcards
Untitled
Cards in this deck (15)
- 1motivated staffs means:-higher productivity
-staff retention
-attract new employees - 2monetary methods of motivation:-remuneration(payment)
-higher wages or salary
-commission
-bonus
-fringe benefit - 3non-monetary methods of motivation:-promotion
-job rotation
-job enrichment
-autonomy - 4what are the consequences of good motivation?-workers will work harder and more which means higher productivity
-happier workers provide better service
-less likely to leave the job
-workers feel more valued - 5what are the consequences of not motivating your staff?-work less
-provide bad service and then give a bad brand image
-leave the job
-might find job boring - 6what are some forms of communication?-oral communication
-written communication
-visual communication - 7what are some forms of oral communication and pros and cons?-meetings
-telephone
-pro= quicker and allows interpretation and further discussion
-con= cannot easily be stored and referred to later - 8what are some forms of written communication?-letters
-email
-reports
-records of meetings - 9what are the forms of visual communication?-pictures
-charts
-graphs
-presentations - 10who is the: -transmitter -recipient -message -medium-transmitter= sender of message
-recipient= receiver of message
-message= message itself
- medium= message being sent - 11good communication is influenced by:-the attitudes of sender and receiver
-their knowledge of the subject
-what is being communicated
-how it is being communicated
-the amount of noise present - 12what is the invoice and what does it include?the invoice is the main trading document. it contains:
-details of goods ordered
-information on delivery
-any vat and settlement discount being offered - 13what is a workforce plan?a workforce plan helps the business cope with changing employment patterns e.g. increase in part-time employment, more women seeking work and ageing population
- 14advantages of internal and external recruitment:internal:
-morale improves
-familiar with the business
-costs are lower
external:
-wider range of applicants to choose from
-new blood and new ideas - 15sources of recruitment:-newspapers and magazines
-jobcentres
-employment agencies
direct contact
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- Flashcards on Untitled, created by erona kaqiju on 20/05/2019.
- Created by
- erona kaqiju · May 2019
- Updated
- May 20, 2019
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