Flashcards
Week 4
Cards in this deck (5)
- 1What are some features of communication?-Rapport building
-Active listening
-Questioning styles (open, check understanding)
-Language
-Body language
-Silence/pauses (allow patient to process information)
-Empathy - 2What is ICEIdeas
Concerns
Expectations - 3Describe the health belief model-Patients general interest in health matters
-How vulnerable does the patient feel?
-Do the benefits outweigh the costs? Or vice versa?
-What are the factors that prompted action?
-How much control does the patient feel over their lives? - 4What are some barriers to communication?-Physical/environmental
-Psychological
-Language/semantic
-Cross-cultural
-Organisational
-Sender/receiver - 5What are some communication challenges with end of life dialogues?-Managing emotional responses
-Allow patient/carers to talk about illness/death
-Discuss personal/cultural beliefs
-Ethical dilemmas
-Information giving about prognosis etc
-Making difficult conversations easier