role play for Intake information

Plays HIPAA Recording

Explains HIPAA correctly

Does not explain

HIPAA correctly

Explains the HIPPA

but leaves doubt

Very sick lady

She wants to finish the process quickly, because she is in bed.

Pt H/U

Pt has a heavier tone of voice

Pt has a very nice tone of vocie

The recording is basically saying that your information will remain secure and private in our server and it will not be shared with anyone other than the Dr, you are allowing us to send you information regarding your process only to the numbers you provide us with, and you can opt out at any time.

Deshi Akhtakhanov

1420 Angie Drive

Westminster, CA 92683

714-899-1940

July 10, 1964

Female

DeshiAkhtakhanov@dayrep.com

Does agent make pt

repeat more than 3 times with out phonetic alphabet

Does agent make pt

repeat with phonetic alphabet more

than 3 times.

Pt H/U

Yes

No

Yes

No

Pt H/U

Pt continues until xfer

Role play intake information

Agent introduces proparly

and explains the reason of

the call.

Agent does not introduce

proparly or does not explain

correctly the reason of the

call.

Pt has a very nice tone of vocie

Both done improparly

Pt H/U

One done very well

both done great

Pt has a heavier tone of voice