Quality tools

Quality tools

1. Brainstorming

   • is a technique of group to generate original ideas on a topic or determined problem in a relaxed environment in the shortest possible time.
   • Process
     • 1. a problem
     • 2. need of idea
     • 3. time
     • 4. rules
       • Go for quantity, not quality
       • No criticism is accepted
       • All ideas are welcome
       • You can transform other ideas

2. Diagram causes effect

   • Allows you to look at the problems of the process in order to find the base and thus make it not happen again
   • Steps:
     • 1. Build the fishbone
     • 2. Define the causes in the M
       • 5M
         • 1. Labor
         • 2. Materials
         • 3. Machinery
         • 4. Method
         • 5. Environment
     • 3. Identify relevant causes (to rule out using evidence)
     • 4. Prioritize causes
     • 5. Take action

3. Checklist

   • are formats created to perform activities repetitive, check compliance with a list of requirements or collect data in an orderly and systematic manner.
   • How to use checklists?
     • What needs to be checked or checked.
     • What is the criterion of conformity or nonconformity (what is correct and what is wrong).
     • Who performs the check and what are the applicable procedures.
     • Every how much is inspected: frequency of control or check.

4. 5 why

   • It is a technique system that consists in examining any problem by asking "why" question, to find the root cause
     • Do not use excuses
   • HOW IS IT USED?
     • HOW IS IT USED? During the procedure do not ask "Who", the interest of the technique is the PROCESS but not the people involved.
     • Corrective causes are established.

5. Affinity diagram

   • It is a group technique that helps to understand structure of a global problem through the analysis of the verbal affinities
   • Steps
     • 1. Define problem
     • 2. Generation of ideas
     • 3. Exposition of ideas
     • 4. Grouping
     • 5. Name each group
     • 6. Summarize

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