MEETING POTENTIAL CLIENTS

MEETING POTENTIAL CLIENTS

1. the individual contact the firm

   • following on advertising
   • Following recommendation from friend, relative or existing client

2. Following a referral from existing client, another professional adviser, an associated firm

   • on foot of Referral
     • in line with
       • Data Protection Restrictions
       • Electronic Privacy Restrictions
       • Consumer Protection Code restriction
     • Ring or email
       • 1- IDENTIFY YOURSELF
         • Your name and the Firm you represent
           • Term of Business
             • First and before providing advice or financial services
               • Legal, Trading name(s), Address, contact details of the firm
                 • Name of the Group which firm belong
                   • confirmation that firm is authorised, licensed or registered and name of Regulatory authority that authorised it
                     • A statement indicating which code of conduct firm must comply
                       • DESCRIPTION of the financial services the firm provides
                         • If acting as Intermediary, a description of the level of service for each product type
                           • SPECIFY each product and service for which it is tied, and the name of the form to which it is tied
                             • General statement of The CHARGES imposed
                               • Summary of firm POLICY on how
                                 • consumer data is used
                                 • in relation to conflict of interest
                                 • Remedies in the event of default by consumer
                                   • Effective date of term of business document
                                 • Complaint procedures
             • Stand alone basis
             • To sign Term of Business is not a requirement from Central Bank
               • Firm must not compell client to sign
                 • if customer signs term of business
                   • if a "Material change is done" to Term of Business firm must notify to EACH affected customer as soon as possible
       • 2- STATE on whose behalf you are acting and purpose of the call
       • 3- INFORM the consumer call being recorded, if the case
       • 4- DISCLOSE the source of the business lead r referral with supporting documents
       • 5- ESTABLISH if the consumer wishes to continue, if not-END email/call inmediatelly

3. BE SURE

   • obtain personal data fairly
     • Consent provided,purpose of data, separate inform consent for each visit. Firm to maintain record of consents given
   • can you use data for marketing purpose?
   • will the contact comply with the code
   • is it compliant with electronic privacy regulation

4. CUSTOMER DUE DILIGENCE

   • AN OBLIGATION before providing Financial Service