Electronic Communications Protocol

Electronic Communications Protocol

1. Define Appropriate Outside Communication

   • When communicating with clients, customers and vendors, encourage your employees to use the same professional approach and verbiage in electronic communication as they would use in formal written correspondence.

2. Institute Best Practices

   • Explain to employees the most efficient ways to communicate electronically. Avoid using short answers, make sure to mention details.
     • This approach eliminates any misunderstanding or miscommunication.

3. Text Messaging Protocols

   • Care should still be taken to spell correctly, maintain professionalism and protect privacy.
     • Double-check recipients before pressing “Send” so electronic messages go only to the intended recipients, and refrain from sharing confidential, sensitive or proprietary information through electronic means.

4. Create Standard Protocol

   • Develop written guidelines for employees that outline best practices for electronic communication.
     • Define circumstances in which it is appropriate to forward that email. This cuts down time.

5. Formatting and Subject Lines

   • Encourage the use of a brief but descriptive subject line and a standard signature line that includes name, title and contact information.
     • Formatting should be in a common font and size.

6. Limit Email Content

   • Limit the types of the emails that can be distributed internally.
     • Set parameters for what is considered an appropriate exchange of information among colleagues in your workplace.

7. Alma Estefanía Huizar Durán

8. 3413

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