Unit 1

Unit 1

1. Communication

   • Intrapersonal communication
     • Communication and the self
       • I's how we talk to ourselves, and how much we know ourselves.
   • Self-esteem
     • It's not how other people see you. It's how you see yourself.
   • Interpersonal communication
     • How we communicate with other people
       • Perceiving others

2. Perception

   • Perception process
     • Selection
       • Choosing data
         • Stimuli
         • Contrast or change
         • Internal factors
         • Emotional state
     • Organization
       • We categorize what we selected
         • Physical constructs
           • Appearance
         • Role constructs
           • Social position
         • Interaction constructs
           • Social behavior
         • Psychological constructs
           • Internal states of mind
     • Interpretation
       • Particular understanding based on the organization
         • Degree of involvement
         • Relational satisfaction
         • Personal experience
         • Assumptions about someones behavior
         • Knowledge of others
         • Expectations

3. Verbal communication

   • Language
     • Collection of symbols used to convey messages
       • Language rules
         • Phonological
           • How words sound
         • Syntactic
           • Structure of language
         • Semantic
           • Meaning of words
         • Pragmatic
           • How we use language for interaction

4. Nonverbal communication

   • Characteristics
     • Communicative value
     • Primarily relational
       • Defines the relationship we want to have
     • Ambiguous
       • Everyone has different interpretations
   • Functions
     • Repeating
       • Comments accompanied by gestures
     • Substituting
       • Emblems
     • Complementing
       • Reinforcing verbal communication
     • Accenting
       • Stressing words with the voice
     • Contradicting
       • Contradictory message in verbal and nonverbal behavior.
     • Deceiving
       • Catching a liar
   • Types
     • Body movements
       • Posture, gestures, face and eyes
     • Voice
       • The tone can change the meaning
     • Appearance
       • Physical attractiveness, clothing
     • Touch
       • Physical touch
     • Space
       • Distance, territory

5. Job interview

   • Conversation between a job applicant and representative of an employer