Chapter 1 communication skills

Chapter 1 communication skills

1. Any organization constantly has communication problems, as an example all the interpersonal problems or the appropriate way to give feedback are normal problems.

   • The consultant's work is not only solve these problems , but to support others to develop this skill.
   • You don't have to be an expert or even the manager to know how to solve these type of problems. Any person with good communication skills can intervene

2. Part of the success of a consultant is to know how well the members of an organization communicate the relevant information

3. Organizational Communication

   • Flow and impact of messages in a network (organization), that is where de members make sense of their job tasks.
     • Can be verbally and nonverbally
   • Unrepeatable, irreversible and reciprocal
   • All about the process of sending a message and the impact that generates in all the organization and it's members
     • Set of values

4. Communication Managers

   • Develop human potential in the organization
     • Solve communication problems
   • Intervention
     • Responsable of interrupt or change ongoing process and intervene in the system
   • Assessment
     • Assess the flow, identify and point the problems
   • Skills
     • Focused on human resource development
     • 1. Eclectic 2. Facilitator 3. Expert 4. Assessor 5. Specialist 6. Identifier 7. Net. Developer 8. Associate

5. Activities of Communication Managers

   • Interacting, Supervising, Devising, Modifying and Preparing

6. Internal vs External

   • Both most work with others who are permanent in the organization
   • Internal: quicker and easier access to information
   • External: Can walk away from the situation