1.1. Approach alterations based on the clients' competences and behaviour

1.1. Approach alterations based on the clients' competences and behaviour

1. Effect it can have on the relationship?

   • Competences
     • Positioning who is master-slave 1.18
     • Client is not sure if the consultancy services are quality? 1.20 & 21
     • Types of clients 1.27
       • Customer
       • Client
       • Victim buyer
     • Knowledge transfers models 1.32-43
       • Expert model
       • Reflective practitioner
       • Critical model
       • Interpretive model
   • Behaviour
     • Criticism 1.29
     • Stay in control 1.30
     • Missing trust - they sell and ask more money 1.56 2.389 5.84
   • Define relationship 1.24 & 25
   • Types of relationships and impact on power and interaction2.391
     • Expert
     • Social Learning
     • Critical

2. Tools and techniques for positive relationship?

   • Don't show indifference 10.115
   • Building rapport
     • intro 10.116
     • Types of client 10.117-119
     • tips 13.210-2112

3. Relationship impact on the intervention?

   • Insecure - with their skills and with consultant overtaking reputation
   • Intro 6.3
   • Consultant's involvement in the company 10.71 -84
     • Bow-tie
     • One on many
     • Cotton-reel
     • Diamond team

4. Role of professionalism, ethics, confidentiality on the relationship?

   • Professionalism
     • Definition 11.1, 2
     • Skills 11.5
   • Ethics
     • Definition 5.85
     • What to implement? 5.91
   • Confidentiality

5. Customer expectation management?

   • Three consulting models 1.23 2.393 3.5
     • Expert
     • Doctor-patient
     • Process
   • Why it fails? 2.395, 398
     • Expert
     • Social learning = process
   • Intro 3.1
   • Personal Style is expected 9.35
   • Personal agenda 9.35 9.38