internal and external customer

internal and external customer

1. definitions

   • internal
     • someone who is involved in the proces of
       • procesing
         • the product to a client
       • delivering
         • the product to an external customer
   • external
     • people who pay for
       • product
         • ex: to buy a soccer ball
       • service
         • ex: to hire a cleaning service

2. dispenzability

   • internal
     • are dispenzable
   • external
     • aren´t dispensable

3. economic difference

   • external customers always pay
   • internal customers pay for nothing
     • the company does

4. product variability

   • internal customers do not have a choice
     • they are expected to work with what they have
   • externals have a wide range of choices
     • they can olways look for another product

5. quality

   • external
     • always demand high quality
   • internal
     • demand and delivers quality

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