Communication barriers

Communication barriers

1. culture and language

   • lack of adequate interpretation
   • lack of understanding of cultural norms
   • stereotypical expectations
   • Ethics

2. interactive behaviour of patients

   • emotions of the patients
     • anxiety
     • fear
     • anger
   • special needs

3. Physical dysfunction of patients

   • decling in health
     • hearing loss
     • cognitive impairment
   • post treatment
     • post operative
   • speech impairment
   • coma/unconcious

4. Environmental

   • work overload for nurses
     • tired
     • skill mix
     • staff shortage
   • Noise
   • light
   • Proximity
   • lack of privacy

5. Poor documentation

   • Handovers
     • MDT
   • safety
     • Patient
     • staff