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11937347
Aumento de un 30% en el indicador de quejas y reclamos (PQR)
Description
Mind Map on Aumento de un 30% en el indicador de quejas y reclamos (PQR), created by Nury Jazney DIAZ GARCIA on 19/01/2018.
Mind Map by
Nury Jazney DIAZ GARCIA
, updated more than 1 year ago
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Created by
Nury Jazney DIAZ GARCIA
over 6 years ago
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Resource summary
Aumento de un 30% en el indicador de quejas y reclamos (PQR)
Disminucion del publico asistente a las salas de cine
Baja en ventas de confiteria y bebidas
Baja en los ingresos percibidos
1-Falta de motivacion a la fuerza laborar de atencion al cliente
2- falta de capacitacion
3- Falta de seguimiento y control al servicio
4-Rotacion de personal
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