SAB2#108 - Técnicas de Resolución de Conflictos

SAB2#108 - Técnicas de Resolución de Conflictos

1. Conflict is INEVITABLE

   • Many Stakeholders
   • Limited power of Project Manager
   • Necessity of resources from Functional Mgrs

2. Avoid

   • Inform the team
     • Where the project is headed
     • COnstraints and Objectives
     • Key Decisions
     • Changes
   • Assign Work without ambiguity
   • Making work assignments interesting and challenging
   • Follow good PM and planning practices

3. Souces of Conflict

   • 1. Schedules
   • 2. Project Priorities
   • 3. Resources
   • 4. Technical Opinions
   • 5. Administrative Procedures
   • 6. Cost
   • 7. Personality

4. Techniques

   • Colaborating (Problem Solving)
     • The parties discuss differences and try to incorporate multiple viewpoints in order to lead to consensus. Leads to a win-win situation.
   • Compromising (Reconciling)
     • Finding solutions that bring some degree of satisfaction to both parties. This is a lose-lose situation since no parties gets everything.
   • Withdrawal (Avoidance)
     • The parties retreat or postpone a decision on a problem. Withdrawal is not usually the BEST choice to resolve conflict.
   • Smoothing (Accomodating)
     • Emphazises agreement rather than differences of opinion.
   • Forcing (Directing)
     • Involves pushing one viewpoint at the expense of another.