Rapport

Rapport

1. 5.Active listening

   • Active listening is an essential holistic,healthcare tool.It is a non-intrusive way of sharing a patient's thoughts and feelings. The goal of active listening is to reflect the feeling or intent behind their words.You should listen to understand,not to respond.

2. 1.Maintain eye contact

   • Maintaining eye contact communicates care and compassion.It can also show empathy and interest in your patients situation.Eye contact and social touch connects you your patient and communicates understanding.

3. 2.Show empathy

   • Empathy is the ability to understand the patient's situation,perspectives and feelings.It allow  you to deliver more personalised patient care.The empathetic nurse communicates and acts on their understanding of the patient.

4. 4.Make it personal

   • Being a patient can be scary.To help ease their stay,take the time to get to know your patients.Ask about their friends and family,hobbies and other important aspects of their life. This communicates your desire to understand them as a person,not only as a patient.This is an easy way to learn how to build rapport with your patients.

5. 3.Open communication

   • One study shows good communication to be a key factor in improving patient outcomes.Understanding your patients communication preferences and state of mind will help build rapport.Informing your patient of new orders or changes in their condition is one way to do this.

6. 7.Keep your word

   • Keeping your word is one of the most effective ways to build rapport with patients.If you tell them you will do something,do it.If your ability to complete a task changes,communicate this with the patient.Don't over-promise and under deliver.Keeping your word with patients not only builds rapport,it also builds trust.

7. 6.Practise mirroring

   • Matching the patient's demeanor,disposition,and rhythm quickly establishes rapport.This may even mean raising your voice to match a loud patient to create a synchronized bond.