Demand Management and Customer Service

Demand Management and Customer Service

1. Outbound-to-costumer Logistics System

   • Physical distribution, set of processes, systems and capabilities that enhance a firm's ability to serve it's customers

2. Demand Management

   • Focused efforts to estimate and manage customer's demand

3. Traditional Forecasting

   • The amount of product that will be purchased by consumers or end users

4. Collaborative planning, forecasting and replenishment

   • CPFR has become recognized as a breakthrough businees model

5. Order Management System

   • Represents the principal means by which buyers and sellers communicate informaton relating to individual orders of product

6. Order and Replenishment Cycles

   • Order Placement Order Processing Order Preparation Order Shipment

7. Customer Service

   • Customer Service is really the fuel that drives the logistics supply chain engine

8. Customer Service

   • Is really the fuel that drives the logistics supply chain engine

9. Order and Repleniskment cycles

10. Customer Service

    • Is really the fuel that drives the logistics supply chain engine

11. The order Management System

    • Represents the principal means by which buyers and sellers communicate information relating to individual orders of product

12. Collaborative Planning, Forecasting and Replenishment

    • CPFR has become recognized as a breakthrough business model

13. Order and Replenishment Cycles

    • Order Placement Order Processing Order Preparation Order Shipment

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