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Chapter 4 - Knowledge Capture & Codification
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Chapter 4 - Knowledge Capture & Codification
Tacit knowledge
- Definition: The process of capturing experience and expertise of an individual
- (I) Tacit knowledge capture in Individual/Group
- (i) Interviewing Experts
- a) Structure interview - interviewer must have strong communication & conceptual skills, know basic about the subject
- 4 techniques - Paraphrasing, Clarifying, Summarizing, Reflecting feelings
- b) Stories - telling of a happening or a connected series of happening
- a) Structure interview - interviewer must have strong communication & conceptual skills, know basic about the subject
- (ii) Learning by being told
- Involves: a) Domain & Task analysis
- b) Process tracing & protocol analysis
- c) Simulation
- b) Process tracing & protocol analysis
- Interviewees express and refine their knowledge
- Involves: a) Domain & Task analysis
- (iii) Learning by observations
- 2 types - motor-based, cognitive expertise
- present the problem, scenario, case to solved by the experts
- using audio and video to increase the sucessfulness of the process
- present the problem, scenario, case to solved by the experts
- 2 types - motor-based, cognitive expertise
- (iv) Others
- ad hoc sessions
- road maps
- E-learning
- road maps
- ad hoc sessions
- (i) Interviewing Experts
- (II) Tacit Capture in Organisation
- Grafting
- Vicarious Learning
- Experiential Learning
- Inferential process
- Expert system development
- 1. Knowledge engineer interview the experts
- 2.Produce conceptual model of the critical knowledge
- 3. Translate the model into computer-executable
Explicit knowledge
- Definition: converting knowledge into a tangible form so it can be communicated widely
- Codification Techniques
- (i) Cognitive maps
- representation of the 'mental model' of a person knowledge
- process of how human mind makes sense of complex environment
- representation of the 'mental model' of a person knowledge
- (ii) Decision trees
- usually in the form of flow chart
- compact & efficient
- usually in the form of flow chart
- (iii) Knowledge Taxonomies
- explain the dependency of hierarchical concept
- sorting techniques - manual,automated / sorting card, cluster analysis
- explain the dependency of hierarchical concept
- (i) Cognitive maps
Knowledge Acquisition Phases
- Identification
- Conceptualization
- Codification
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- Mind Map on Chapter 4 - Knowledge Capture & Codification, created by Min Er on 05/05/2020.
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- Min Er
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