RECEPTIONIST CAN PROTECT HEALTH AND SAFETY OF VISITORS

Health and Safety of Visitors
1. • Keeping the reception area free from obstructions
2. • Procedure put in place for receipt of deliveries to the organisation with storage in other areas of building
3. • Ensure that visitors sign in giving details of visit so that she is aware of how many people are on the premises in case of an emergency situation
RECEPTIONIST MUST NOT BREACH SECURITY AND CONFIDENTIALITY PROCEDURES
1. • The receptionist must not give out personal information relating to an employee
2. • Instead take a message for the caller and pass it to the member of staff
HOW THE RECEPTIONIST CAN CREATE A POSITIVE IMAGE TO VISITORS
1. • Keep reception area free of obstructions
2. • Keep reception area tidy
3. • Keep notice boards up to date
4. • Keep internal telephone directories and organisation charts up to date
INFORMATION IN A TRAVEL ITINERARY
1. • Travel
2. • Accommodation
3. • Appointments
4. • Names of contacts and their addresses and telephone numbers
5. • Arrival and departure times of transport
6. • Name of the station, airport etc
INFORMATION REQUIRED PRIOR TO ARRANGING TRAVEL AND ACCOMMODATION ABROAD -
1. • Vaccinations required
2. • Passports up to date
3. • Visas required
4. • Currency
5. • Exchange rate
6. • Time difference

Resource summary

	Created by Mike Reid almost 9 years ago