Performance Measurement - created from Mind Map

Page 1

Performance measurement system

The means through which managers ensure that employees' activities and outputs are congruent with the organisation's goals.

Performance Measurement System

Criteria of Performance Measures

Purposes of Performance Measurement

Performance Measurement Approches

Poor Performance Measurement:feedback,consequences, employee characteristics, feedback, input

Performance Measurement Appraisal

Performance Measurement Feedback

Improve PM Feedback

Define Performance Outcomes for company division and department

Develop employee goals, behaviour and actions to achieve outcomes

Provide support and ongoing performance discussions

Evaluate Performance

Identify Improvements needed

Provide consequences for performance

Strategic

Validity

Reliability

Acceptability

Specificity

Administrative

Strategic

Developmental

Comparative

Attribute

Ranking, forced distribution, paired comparaison

Behavorial

Graphic rating scales, mixed-standard scales

Compentency

Behavourial anchored rating scale(BARS),behavourial observation scale(BOS), assessment center

Results

Quality

Management by objectives, Productivity Measurement and Evaluation system (ProMEs),Balanced Scorecard

Strong Performance Measurement

3 ways to influence it with technology:Web based online paperless PM technology

3 approaches to reducing error trainors

Access both person and system factors in the measurement system , emphasise employee and managers to work together to solve performance problems,involve both internal and external customers in setting standards and measuring performance, use multiple source

Aligns performance goals across all levels

Access to performance info, data and tools

improve efficiency of PMS

Rater error training

frame of reference

calibration meeting