Writing composition (Daily situation - formal way)

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MercadoLibre Colombia.

April 24, 2020

To Whom It May Concern.

Re: Purchase ticket number 93586u346

I am writing to express my dissatisfaction with your shopping service. Because I made a purchase on April 01, But the product was sold out, then the seller canceled my purchase. I thought my money was going to be refunded when the purchase was canceled, but that never happened. I wrote to the seller on April 06 asking him about my situation, he told me that the company has a refund policy between 4 to 9 days. I waited the specified time. But the money was never refunded to my bank account.

To resolve the issue, I would like you to refund the full amount that I paid for the purchased product (400.000 COP) to my mercadopago account. I am enclosing a copy of the canceling ticket.

I look forward to the matter being resolved in due course. Please contact me at the email address email@email.com or by telephone at 000000000 within the next two weeks.

Sincerely,

Pepito Perez