32. People Interact with Conceptual Models

32. People Interact with Conceptual Models

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• Caption: src: https://uxdesign.cc/understanding-mental-and-conceptual-models-in-product-design-7d69de3cae26

Conceptual Model vs. Mental Model

• Conceptual Model
• The actual model that is given to the user through the design and interface of the actual product.
• Mental Model
• The representation that a person has in their mind about the object that they are interacting with.

How to Succeed with Conceptual Models

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• Caption: src: https://uxdesign.cc/understanding-mental-and-conceptual-models-in-product-design-7d69de3cae26
• Don't let the conceptual model come to fruition without basing design around the mental model of a user.
• If the product is new, or the conceptual model does not fit with the mental model of the audience you need to then provide training, how-to's, etc. for the user to create a new mental model of the product that aligns closer with the conceptual model.