Operations - created from Mind Map

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what is that:<br><br><ul><li>all activites involved in the production process of goods and services - products of a company</li></ul>

Operations Management?<br><br><ul><li>direct, organise, plan, monitor operations that lead from resources to the final products</li></ul>

Planning

Operations Schedule

Control?

capacity planning<br><br><ul><li>how much can we produce.

Determine their capacity of production</li></ul>

Location Planning<br><br><ul><li>Where to produce: can locate certain operations abroad to cut cost, or operations that involve certain materials needed, locate closer to matrials for example to cut transport costs.</li></ul>

Layout Planning<br><br><ul><li>technology used, equipment, factors of production aso.

Layout determine the capability of the company to react to certain demand conditions. If competitor has a better layout then they will be better -&amp;gt; lose market share aso

Layout: product layout, process layout </li></ul>

quality planning<br><br><ul><li>what is quality: ability of a product to satify customer needs.

more need satisfied, more qualitative product.

Company need to plan the quality standard of their products.

Need to determine what actually makes a quality product. Adjust operations accordingly. beause these operations actually create the value of the final product -&amp;gt; higher value delivered: higher quality</li></ul>

Method planning<br><br><ul><li>Most efficient and effective way to undertake the needed operations?

cut cost, find inefficienties and elimante them. Easy to do if you have a strucutre chart. identify methods. see problem and solve them: all that with the goal in mind increase customer service</li></ul>

What and when

Who, how, when

Project schedule: Gant Chart<br><br><ul><li>Schedule to coordinate completion of the project:

break down into each step

set time schedule for each step

analyze progress

compare with planned time schedule</li></ul>

can be really detailed: day to day operations

Managers monitor performance

Materials Manager

Quality control

compare results, startegy implemented?

controls flows of materials

Alternative to simply that simply task

activities involved:

choosing supplier

purchasing material

transportation

warehousing

inventory control

Just in time production

no production until order

order: collecting materials needed

supply perfectly adjusted to demand

efficient because: cut cost,no storage requirements, continuous production, lower nbr of products

what level is good?

Total quality management

set goals: setting of standards /characterics

the closer the product is to the standard, the higher the quality

responsible for the delivery of quality products according to the standard

need to

TOOLS

Planningfor quality

Organizing for quality

Directing for quality

Controlling for quality

Analysing the products of competitors to identify room for improvment: find out why they are better than us

Value added analysis: need to find wasteful, unnessecary activites

Team dedicated to quality improvement

reengineering the whole business process: start from the scratch of the business and engineer the process of production again, try to improve it

Getting closer to customer: his needs define actually what quality is: seek information of how to improve quality standard

Value can be added by supply chain:

supply chain is the flow of materials information and services that start with raw material suppliers and continues adding value through the stages of production until it reaches the end customer

analyzing the supply chain, is anaylzing zhe value adding process: room for improvment