Empathy-With excerpts

Empathy

• *Excerpts from: "Patient Perspectives on
• Outstanding Experiences"
• Empathy: the psychological identification with or vicarious
• experiencing of the feelings, thoughts, or attitudes of another.

Empathy means more than just...

• Showing compassion, since it also requires an ability to correctly anticipate what a patient might be thinking or feeling. Self-awarenessis a foundation for this skill. Being able to conceive of one’s own reaction in a similar circumstance is part of what makes it possible to know how to communicate in ways that patients will appreciate and comprehend.

*Positive Impacts

• Ways to positively impact the patient experience (might sound simple), look at things from the patient perspective and a "Thank you" goes a long way.
• Among patients reporting no problems with their room or staff 75% said their nurses always explained things in a way they could understand, and 72% said that their doctors did the same.
• Patients saying that they were thanked for choosing their hospital report an average of about 7 positive recommendations (6.99). For patients who say they were never thanked, the average number of positive recommendations falls to only 0.6.
• 
• Caption: *Taken from The Beryl Institute "Patient Perspectives on Outstanding Experiences"