Quiz
quality control
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Questions in this quiz (200)
1What is the four-step continuous improvement process that was developed by Walter Shewart and then made popular by W. Edwards Deming?
- APCCA
- BACDP
- CDACP
- DPDCA
2What does the acronym PDCA stand for?
- APlan, Do, Check, Act
- BPlan, Decide, Correct, Affect
- CProcess, Do, Confirm, Affirm
- DPrepare, Delegate, Compile, Action
3True or False: PDCA is a continuous improvement process that should be repeated over and over until an issue is completely resolved.
- ATrue
- BFalse
4What is the goal of PDCA?
- ATo put controls in place that will prevent each resolved issue from reoccurring
- BTo put processes in place that only management will follow
- CTo allow employees the freedom to work independent
5The ________ phase of the PDCA cycle is where you determine the goals you have for improving a process.
- AAct
- BDo
- CPlan
- DCheck
6Developed in the 1970s, the __________ is a problem solving tool which asks the question "why" until you get to the root of a problem.
- AThe 5 whys
- BTop-down strategy
- CClarifying tactics
- D8-D Problem solving method
7True or False: The idea behind the 5 whys is to keep asking "why" until you get to the root of a problem.
- ATrue
- BFalse
8The ________ phase of the PDCA cycle is a good place to use tools like the cause-and-effect diagram to help you get to the root of the problem.
- ACheck
- BAct
- CDo
- Dplan
9In the PDCA cycle, the ________ phase is where you will implement the plan you created in the Plan phase.
- ADo
- Bcheck
- Cact
- Dplan
10in the PDCA cycle, the ______ phase is used to measure the outcomes of the plan you implemented in the do phase
- Acheck
- Bact
- Cdo
- Dplan
11in the PDCA cycle the ____ phase is where you make corrective actions based upon the difference between the planned results and the actual results
- Aact
- Bdo
- Ccheck
- Dplan
12which type of problems are almost always the root cause of the problem
- Aprocess
- Btiming
- Cscheduling
- Dattendance
13in what phase of the PDCA cycle are tools like graphs data collection sheets and control charts useful
- Acheck
- Bplan
- Cdo
- Dact
14True or False: The Action phase of the PDCA cycle is where you determine the goals you have for improving a process.
- ATrue
- BFalse
15True or False: The Top-down strategy is a problem solving tool developed in the 1970s as a part of the Toyota Production System.
- ATrue
- BFalse
16True or False: Tools like graphs, data collection sheets and control charts are useful in the Plan phase.
- ATrue
- BFalse
17The appropriate tools to use during the ________ phase are the cause-and-effect diagram, pareto analysis chart, and standard graphs.
- Ado
- Bplan
- Ccheck
- Dact
18W. Edward Deming's four part "System of Profound Knowledge" contained:
- Aappreciation of a system
- Bknowledge of variation
- Ctheory of knowledge
- Dknowledge of psychology
- Eall of the above
19A craftsman was not allowed to place his mark on an item if the Guild's mark was on it.
- ATrue
- BFalse
20Joseph M. Juran embraced the Pareto principle that 60% of the problem is caused by 40% of the causes.
- ATrue
- BFalse
21A result of Taylor's theories in practice today is that it is common practice to separate planning from execution.
- ATrue
- BFalse
22The Industrial Revolution is seen as beginning in what century?
- A16
- B17
- C18
- D19
23Taylor developed a time and motion study, measuring tasks to the hundredth of a second
- ATrue
- BFalse
24When looking at the definition of quality, a produced good should:
- Abe free from defects
- Bhave only minor defects
- Chave measurable defects
- Dhave only 3.4 defects per million
25In 1911, Frederick W Taylor published a paper called:
- Athe possibilites of scientific management
- Bscientific management made easy
- Cscientific mangement in todays world
- Dthe principles of scientific management
26The desire to move towards sampling products to determine quality was developed and published in tables by the military during WWII. This standard was named:
- AMil-std-105
- Bmil-std-106
- Cmil-std-107
- Dmil-std-108
27An apprentice would be given room and board in exchange for his work at the Master's shop.
- ATrue
- BFalse
28A person or company that is willing to give money for products that you produce are called ________.
- Acustomers
- Bspecimens
- Ccharacters
- Dfellows
29True or False: Expectations for products and services do not differ from product to product.
- ATrue
- BFalse
30A ________ system defines the operating process that is utilized within a company.
- AQuality Management
- Bprocess charting
- Cexpectation evaluation
- Dprogress expectation
31Which is not an aspect of a typical quality management system?
- Apromotion of variation
- Btraining of employees
- Ccontinuous improvement
- Dreducing waste
32What does TQM stand for?
- Atotal quality management
- Btotal quantity measurement
- Ctentative quality movement
- Dthe quality mean
33What is a methodology which combines quality and management tools with a goal of increasing customer satisfaction and reducing waste?
- ATQM
- BCraftsmanship model
- CMBA
- DSAT
34Which of the following is not a principle of TQM?
- AIntermittent improvement
- BCustomer focus
- CManagement commitment
- DEmployee empowerment
35True or False: TQM requires the involvement of management and employees in the continuous improvement of the goods and services they provide.
- ATrue
- BFalse
36In a company, who has the responsibility for supporting the TQM management philosophy in order for it to be effective?
- AEveryone
- BOnly the management team
- COnly the purchasing department
- DOnly the engineers
37When a company has an effective ________ system, it demonstrates that product quality and customer satisfaction are important.
- AQuality
- BEngineering
- CProfitability
- DDesign
38Which of the following is not a benefit for a company with quality systems?
- AIncrease in supplier audits
- BIncreased profitability
- CSimplification of supplier selection
- DEstablishing relationships with customers
39Benefits of quality systems to employees include access to training, a way to contribute to company profitability, and ________.
- AIncreased motivation
- BDecreased job satisfaction
- CIncreased job competition
- DLess job security
40True or False: Customers benefit from quality systems in the form of increased levels of satisfaction with the products and services they buy.
- ATrue
- BFalse
41Which of the following is not a benefit for the customer when a company has a quality system in place?
- AInconsistent products
- BLong lasting products
- CAssurance of high levels of quality
- DIncreased product safety
42True or False: Quality is a term that can easily be defined.
- ATrue
- BFalse
43True or False: External regulatory agencies have standards that are designed to protect the users of manufactured products.
- ATrue
- BFalse
44________ brought an emphasis on the quality of products manufactured for the war effort.
- AThe Civil War
- BWorld War I
- CWorld War II
- DThe Vietnam War
45Joseph Juran developed a system for improving ________.
- AQuality
- BProduction
- CLogistics
- DTrade
46Which of the following is not an element to managing quality?
- APlanning
- BControl
- CImprovement
- DLicensures
47True or False: Everyone in a company is responsible for quality.
- ATrue
- BFalse
48True or False: A customer is a person or company who is willing to exchange money for the products you produce.
- ATrue
- BFalse
49True or False: Changes in expectations can be driven by a number of factors, such as industry competition, economics, or environmental concerns.
- ATrue
- BFalse
50True or False: A quality management system (QMS) defines the operating process that is utilized outside of a company.
- ATrue
- BFalse
51QMS consists of continuous improvement, prevention of defects, reduction of variation, reducing ________, and training employees.
- AProduction
- BWaste
- CQuality
- DQuantity
52True or False: TQM affects the whole company. Everyone has a responsibility for supporting the TQM management philosophy for it to be effective.
- ATrue
- BFalse
53Quality systems benefit companies, employees, and ________.
- ACustomers
- BThe Media
- CThe Competition
54True or False: Quality systems build a more efficient and effective work environment, which helps employees understand the importance of their roles and contributions.
- ATrue
- BFalse
55Expectations are constantly changing over time in tune with the wants and needs of ________.
- AThe board of directors
- BThe manufacturer
- CCustomers
- DManagement
56True or False: A process is a sequence of actions that takes an input, adds value to it, and provides an output.
- ATrue
- BFalse
57True or False: After World War II, the quality of Japanese products decreased while costs increased.
- ATrue
- BFalse
58True or False: Quality control is a three-step process that monitors a manufacturing process and determines when corrective action is needed.
- ATrue
- BFalse
59Quality planning is designing a process that is capable of meeting ________ as defined by the customer.
- AA product specification
- BA deadline
- CMass customization
- DFabrication
60True or False: TQM is part of the fabric of a company.
- ATrue
- BFalse
61True or False: By defining tasks and responsibilities, quality systems encourage employees to take ownership of processes.
- ATrue
- BFalse
62True or False: ISO is a government organization promoting the development of international standards and undertaking standard related activities.
- ATrue
- BFalse
63________ standards are defined practices and requirements that help companies overcome barriers to international commerce.
- AFDA
- BNNFA
- CISO
- DNBA
64True or False: ISO standards apply to a wide variety of applications and industries.
- ATrue
- BFalse
65ISO's quality system standards utilize the PDCA cycle as their operating principle, which stands for ________.
- AProcess, Do, Communicate, Act
- BPlan, Do, Compile, Apply
- CPlan, Do, Check, Act
- DProcess, Do, Check, Apply
66What is the first step in the PDCA cycle?
- APlan
- BProcess
- CPick
- DCheck
67During which stage of the PDCA cycle are plans implemented, processes executed, products produced, and data collected?
- Ado
- Bexecute
- Ccheck
- Dact
68During which stage of the PDCA cycle are decisions on where to apply process and product improvements made?
- AAct
- BDo
- CCheck
- DPlan
69ISO _____ provides standards for good management practices.
- A9000
- B1000
- C2000
- D8000
70Which of the following is not a goal of the ISO 9001:2000 standard?
- AImproving process capability
- BHalting continuous improvement
- CBuilding quality into business plans
- DTracking customer satisfaction
71AS _____ is the standard quality management system for the aerospace industry, replacing the AS 9000 standard.
- A8100
- B9300
- C9100
- D9200
72True or False: All major aerospace manufacturers and suppliers worldwide require compliance to AS 9100 as a condition of business operations.
- ATrue
- BFalse
73True or False: Application of ISO 9000 standards help ensure customer expectations for quality, environmental friendliness, safety, and reliability are met.
- ATrue
- BFalse
74In the ______, the worldwide drive toward quality helped popularize ISO.
- A1930s
- B1950s
- C1970s
- D1990s
75Today, ISO standards are used in many industries ________.
- AStatewide
- BNationwide
- CWorldwide
76True or False: ISO's quality system standards utilize the Plan, Do, Check, Act (PDCA) cycle as their operating principle.
- ATrue
- BFalse
77ISO's quality system standard's Plan, Do, Check, Act cycle is also known by ________.
- APlanning wheel
- BDeming cycle
- CPlan-do cycle
78True or False: ISO quality system standards, such as ISO 9000, allow international companies of all sizes access to good management practices.
- ATrue
- BFalse
79ISO _____ is a group of standards related to environmental management.
- A1000
- B2000
- C9000
- D14001
80TL _____ is the telecommunication industry extension of ISO 9001:2000.
- A2000
- B9000
- C9300
- D9800
81The ________ Forum developed TL 9000 to meet global telecommunication industry quality requirements.
- AQuality
- BQuEST
- CGlobal
- DStandards
82True or False: TL 9000 defines requirements for the design, development, production, delivery, installation, and maintenance of telecom products and services.
- ATrue
- BFalse
83The ISO _____ standard is specific to medical device quality systems that supplement ISO 9001.
- A9001
- B13485:2003
- C8000
- D9300
84True or False: ISO/TS 16949 is the technical specification for automotive quality management systems.
- ATrue
- BFalse
85ISO/TS _____ applies to the design and development, production, and installation and servicing of automotive related products.
- A16949
- B9100
- C9300
- D13485:2003
86True or False: Most standards used by companies come from standards organizations and industry groups without being mandated by law.
- ATrue
- BFalse
87True or False: Technical standards are established norms or requirements relating to technical systems.
- ATrue
- BFalse
88A ________ organization is an organization whose primary activity involves developing standards intended to address the needs of a varied base of end users.
- ATechnical
- BStandards
- CManufacturing
- DSoftware
89Which type of standards help overcome technical barriers to international commerce?
- ALocal
- BRegional
- CCounty
- DInternational
90Founded in 1880, ________ is a professional organization which helps partnership, knowledge sharing, and skill development across engineering disciplines.
- AANSI
- BIEC
- CASME
- DNAM
91With over 12,000 standards today, ________ standards are mainly concerned with the reliability of materials, products, systems, and services.
- ASAE
- BASTM
- CANSI
- DASME
92________ oversees the creation, endorsement, and use of thousands of norms and guidelines that impact businesses in almost every sector.
- AASME
- BNIST
- CSAE
- DANSI
93True or False: ANSI is engaged in accreditation programs for the assessment conformance to standards including ISO 9000 and ISO 14000 management systems.
- ATrue
- BFalse
94Which international standard has developed over 19,000 international standards and promotes the development of global standards for a wide variety of subjects?
- ANIST
- BISO
- CASQ
- DANSI
95________ is the world's leading organization in creating international standards for all electrical and electronic related technologies.
- AIEC
- BISO
- CSAP
- DSAE
96With over 10,000 standards documents, SAE is a global body which develops standards for ________.
- APC's, laptops and control boards
- BTV's, radio and satellites
- CLab equipment, medical devices and operating utensils
- DAerospace, automotive and commercial vehicles
97True or False: Many standards become mandatory because they promote and ensure public and environmental safety.
- ATrue
- BFalse
98A(n) ________ standard is typically a formal document which establishes uniform engineering or technical criteria, methods, processes, and practices.
- AAttainable
- BCurrent
- CTechnical
- DTheoretical
99________ and ________ standards are a way of overcoming technical barriers to local or regional commerce.
- ANational; International
- BRegional; International
- CNational; Regional
- DLocal; Regional
100True or False: Standardization ensures barriers wonâ t be created by differences in technical regulations and standards created at the local level.
- ATrue
- BFalse
101The purpose of all aviation regulations is to ensure airworthiness and to ________.
- ASupport inconsistency
- BPromote safe aviation
- CSupport one class of citizens
- DPromote agency employees
102Which activity is not regulated in the aviation industry?
- AAircraft design
- BAircraft manufacturing
- CAircraft maintenance
- DAircraft colors
103True or False: Regulations are in place to protect everyone.
- ATrue
- BFalse
104What regulatory body is a federal Cabinet department of the United States government concerned with transportation?
- AU.S. Department of Transportation
- BAir America Association
- CU.S. Federal Aviation Administration
- DAviation Instrument Administration
105What does FAA stand for?
- AFederal Administration Association
- BFederal Aviation Agency
- CFederal Airport Association
- DFederal Aviation Administration
106True or False: For the FAA, safety is the foundation of everything they do.
- ATrue
- BFalse
107Which title in the Code of Federal Regulations governs civil aircraft operations?
- ATitle 20
- BTitle 13
- CTitle 14
- DTitle 21
108What aviation agency is a partnership between over 30 European countries?
- AFAA
- BASCAA
- CDOT
- DEASA
109What quality management system does the aircraft industry use to improve quality and on-time delivery?
- AUSML
- BAS9100
- CISO
- DITAR
110What is the goal of the International Traffic in Arms Regulations?
- ATo safeguard U.S. national security
- BTo license pilots
- CTo control manufacturing processes
- DTo control production costs
111To equalize and standardize aircraft manufacturing is the goal of what organization?
- ATSA
- BNADCAP
- CATA
- DISO
112True or False: Employees in the aviation industry must achieve certifications before working on or around aircraft.
- ATrue
- BFalse
113What percentage of all aircraft inspections are visual?
- A70%
- B90%
- C80
- D50%
114True or False: An aircraft must undergo one stringent inspection to attain an airworthiness certificate.
- ATrue
- BFalse
115In 1926, Congress passed the ________ to create the foundation for aviation safety in the U.S.
- AAir Commerce Act
- BFederal Aviation Act
- CAircraft Safety Act
- DAviation Safety Rules
116The Federal Aviation Act of 1958 established what new independent body?
- AU.S. Department of Transportation
- BFederal Aviation Agency
- CFederal Airport Association
- DU.S. Federal Aviation Administration
117What is the mission of the DOT?
- ATo safeguard U.S. national security
- BTo license pilots
- CTo ensure a fast, safe, efficient, accessible, and convenient transportation system that meets our national interests and enhances the quality of life
- DTo control manufacturing processes
118True or False: The primary function of the FAA is to promote aviation safety and establish safety standards for civil aviation.
- ATrue
- BFalse
119Quality systems originate with ________ and must be built into the company's business plan.
- AThe engineering department
- BMiddle management
- CShop personnel
- DTop management
120True or False: A quality organization is reinforced by documentation that outlines how quality is executed within the organization.
- ATrue
- BFalse
121The ________ is the first level of documentation created by the top management, and it defines the approach the company will take in order to meet quality requirements.
- AProcess manual
- BWork instructions
- CPolicy manual
- DBlueprint
122True or False: The policy manual provides very specific details on how quality goals will be met.
- ATrue
- BFalse
123The second level of documentation, ________, defines the who, what, and when of the company processes.
- AWork instructions
- BTechniques
- CTasks
- DProcedures
124Which documents contain detailed directions specifying the exact steps on how to perform tasks?
- APolicy manual
- BOther documentation
- CWork instructions
- DProcedures
125True or False: "Other documentation" includes any document used for identification purposes, such as forms, inspection results, and checklists.
- ATrue
- BFalse
126A typical quality organization structure consists of ____ levels.
- A2
- B4
- C6
- D8
127True or False: Members at all levels of the quality organization share responsibility for following procedures and participating in continuous improvement.
- ATrue
- BFalse
128Quality systems are owned by ________, and they must allocate resources to the organization.
- ASuppliers
- BCustomers
- CManagement
- DQuality personnel
129Typical responsibilities of an ________ are to call attention to problems they encounter during the course of their normal work and be a source for ideas to improve processes.
- AExecutive
- BOutsider
- CEngineer
- DEmployee
130The roles of ________ in the quality organization include on-time delivery, provide quality related data and collaborate with a company as needed.
- ACustomers
- BSuppliers
- CEngineers
- DEmployees
131True or False: Challenges faced by employees may include additional training to effectively participate in a quality organization.
- ATrue
- BFalse
132True or False: In order to be effective, a quality organization must be independent and free of undue influence.
- ATrue
- BFalse
133Tasks and processes that an employee is obligated to perform during the course of their work are called ________.
- AProjects
- BProcedures
- CChores
- DResponsibilities
134Which of the following is not part of fulfilling a responsibility?
- ADoing whatever you want to do
- BBeing committed to the task
- CEmbracing the shared obligation
- DUnderstanding the task
135True or False: Accomplishing a responsibility is more than just completing a task.
- ATrue
- BFalse
136True or False: A responsible employee understands how their job, its activities, and its outcomes affect the company and the product.
- ATrue
- BFalse
137True or False: When it comes to quality on the job, it is acceptable for responsible employees to use the "it's not my job" philosophy.
- ATrue
- BFalse
138Most everyone working in the aerospace and aviation industry needs to have ________ for the jobs they perform.
- A5 years experience
- BAutoCAD expertise
- CMilitary experience
- DCertifications
139Which of the following is not a type of documentation that quality assurance personnel needs to maintain and be able to interpret?
- AEngineering specifications
- BWork instructions
- CProfit and loss statement
- DMRB processes
140Maintenance and currency of engineering specifications, work instructions, engineering drawings, and MRB processes and procedures are not the responsibility of ________.
- AQuality assurance supervisors
- BQuality assurance team leaders
- CQuality assurance inspectors
- DHuman resources
141What does MRB stand for?
- AMaterials Report Body
- BManagement Review Board
- CMaterial Random Board
- DMaterials Review Board
142True or False: MRB processes and procedures are fact-finding checks performed on failed components in order to increase quality.
- ATrue
- BFalse
143In a quality assurance group, which role manages one or more QA inspection teams and has the responsibility for ensuring that quality personnel under their authority adhere to company policies and procedures?
- APlanners
- BSupervisors
- CInspectors
- DEngineers
144In a quality assurance group, which role has the responsibility for the day-to-day operations of the QA inspection team?
- ASupervisors
- BPlanners
- CTeam leaders
- DInspector
145True or False: QA inspectors need to have a thorough knowledge of the build processes and procedures.
- ATrue
- BFalse
146In a quality assurance group, which role is responsible for verifying that manufacturing personnel have the certifications required for the tasks they perform?
- AEngineers
- BPlanners
- CTeam leaders
- DInspectors
147In a quality assurance group, which role is responsible for identifying the means and equipment that will be used to measure key characteristics of manufacturing processes?
- AInspectors
- BPlanners
- CEngineers
- DSupervisors
148True or False: QA inspectors are only responsible for the finished product phase of manufacturing a product.
- ATrue
- BFalse
149When manufacturing is completed, QA ________ ensure all the documents have been signed off and are approved by quality inspectors.
- ATeam leaders
- BEngineers
- CInspectors
- DPlanners
150True or False: QA inspectors must always be impartial.
- ATrue
- BFalse
151Which of the following is not a benefit of inspection?
- AHelping to increase productivity by identifying defects early
- BProducing negative feedback on processes
- CContinuous improvement
- DHelping employees become more knowledgeable about processes
152True or False: SPC is a methodology that uses the power of statistics to predict how a process will behave in the future.
- ATrue
- BFalse
153Why is SPC used in manufacturing?
- ATo individualize procedures
- BTo ensure variation
- CTo increase physical inspections
- DTo ensure processes behave predictably
154True or False: SPC uses facts to make decisions about a process, not theories or opinions.
- ATrue
- BFalse
155Using the tools of SPC, ________ in a process can be detected and minimized.
- ASimilarities
- BVariation
- CPatterns
156True or False: SPC is a proactive method of quality assurance.
- ATrue
- BFalse
157What is the first step to a successful SPC implementation?
- ATo trace out a control chart
- BTo make a bar chart
- CTo write a work instruction
- DTo measure the process to see how much variation is present
158True or False: Common-cause variation is not essential in a process.
- ATrue
- BFalse
159________ cause variation always happens as a surprise.
- APlain
- BCommon
- CSpecial
- DMaximum
160True or False: Process variation may originate from a single problem or it may be caused by numerous issues that must be fixed one-by-one.
- ATrue
- BFalse
161SPC is a powerful tool because it is based upon ________ analysis.
- ASubjective
- BObjective
- CProcess
- DPredictable
162Monitoring the process variation will let you know if something has changed that could cause the process to produce nonconforming ________.
- ATools
- BVariations
- CProducts
- DProcesses
163True or False: Post-process inspection is wasteful because it does not prevent defects from occurring.
- ATrue
- BFalse
164True or False: The beginnings of SPC can be traced to the control chart.
- ATrue
- BFalse
165The ________ is a tool that determines whether or not a process is in statistical control.
- AQuality assurance
- BVariation
- CProcess variation
- DControl chart
166True or False: Common cause variation is the variation that remains after you remove all of the special cause variation.
- ATrue
- BFalse
167________ cause variation is the variation that occurs outside of the known common cause variation.
- AMaximum
- BPlain
- CSpecial
- DCommon
168________ variation is another term for common-cause variation.
- ASimple
- BNormal
- CMinimal
- DNatural
169The ________ diagram, or the cause-and-effect diagram, is used to group potential causes in major categories.
- ABar
- BFishbone
- CPie
- DRandom
170________ is the mathematical prediction of how frequently a random event will happen.
- ACredibility
- BContingency
- CProbability
- DValidity
171The dictionary defines ________ as things that occur without a definite aim, reason, or pattern.
- AChance
- BPlanned
- CStraight-forward
- DRandom
172True or False: Every process that creates something will have a natural amount of variation.
- ATrue
- BFalse
173In statistics and mathematics, random means that each outcome of an event or process has an ________ chance of occurring.
- AUnequal
- BEqual
174True or False: Probability is comparing the number of ways an event can happen to the total number of possible outcomes.
- ATrue
- BFalse
175How do you calculate probability?
- AMultiply the number of ways an event can happen by the number of possible outcomes
- BSubtract a fraction of the ways an event can happen by the total number of outcomes
- CDivide the number of ways an event can happen by the total number of possible outcomes
- DMultiply the number of ways an event can happen by a percentage of the outcomes
176When you add all of the fractional probabilities together, it will always equal ________.
- AZero
- BOne
- CTwo
- DFour
177A ________ distribution is the pattern of a data set which follows the bell-shaped curve.
- ARandom
- BSporadic
- CMaximum
- DNormal
178The mean of a data set is the ________ of all data points.
- AStart
- BEnd
- CAverage
- DHighest
179The ________ of a data set is the difference between the highest value data point and the lowest value data point.
- AMean
- BAverage
- CStandard
- DRange
180________ deviation is a measure of the area of the curve.
- AStandard
- BBi-modal
- CSkewed
- DNon-normal
181True or False: Probability and variations are the foundation of SPC.
- ATrue
- BFalse
182True or False: The mathematical rules of probability can help to accurately predict the variation in any process.
- ATrue
- BFalse
183________ variation is the statistical description of natural fluctuations in process outputs.
- AMinimal
- BNatural
- CNormal
- DSimple
184The principle of process variation is to understand that before you make changes to a process, you must first consider the natural variance of the ________.
- AInput
- BOutput
- CMaterials
- DMeasurements
185True or False: Variation is a fact of life, no two things are exactly identical.
- ATrue
- BFalse
186Every process that produces something will have a natural amount of ________.
- AStandard deviation
- BProbability
- CVariation
- DDistribution
187When you understand the natural variation, you will have a much better sense of where to make changes to improve the process ________.
- AInput
- BOutput
- CVariance
- DMeasurements
188True or False: Normal variation is another term for common cause variation.
- ATrue
- BFalse
189True or False: Random is the mathematical prediction of how often a random event will occur.
- ATrue
- BFalse
190True or False: The occurrence of random events can never be predicted with complete certainty.
- ATrue
- BFalse
191True or False: The dictionary defines chance as things that occur without a definite aim, reason, or pattern.
- ATrue
- BFalse
192________ is a measure of the level of confidence someone has that a random event will occur - not an exact measure of an outcome.
- ACredibility
- BContingency
- CProbability
- DValidity
193The ________ is a simple visualization of the chances of an event occurring.
- ARange
- BHistogram
- CBell shaped curve
- DProbability Line
194A ________ is used to create a graphical representation of the distribution of data.
- AMean and range
- BHistogram
- CBell shaped curve
- DProbability Line
195True or False: A random distribution is the pattern of a data set that follows the bell-shaped curve.
- ATrue
- BFalse
196Curves with ________ variation will be taller in the center.
- ALess
- BMore
- CEqual
197If the data points fall further from the center, your process will have ________ variation.
- ALess
- BMore
- CEqual
198The ________ of a data set is the average of all data points.
- AProbability
- BRange
- CMean
- DValidity
199The mean is calculated by ________ the sum of all of the data points by the number of data points.
- ADividing
- BMultiplying
- CAdding
- DSubtracting
200True or False: The mean of a data set is the difference between the highest value data point and the lowest value data point.
- ATrue
- BFalse
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- Description
- Quiz on quality control, created by Kristina DeLeon on 03/09/2022.
- Author
- Kristina DeLeon
- Language
- English
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