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QUIZ TIME! Tessitura review

MELISSA GOLDING 10 questions Updated 11 Oct 2018

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Questions in this quiz (10)

  1. 1A family just purchased four tickets ($56) upon hearing the visitor next to them is joining at the Duo level and will get free parking too! Now they want to become members, what do you do?
    1. AExplain that refunds are handled by the Desk Lead or Supervisor. Ask Sophie or Melissa for help.
    2. BApologize, and assert firmly "Sorry. No refunds. No exchanges"
    3. COpen your drawer and give back the cash amount and proceed with the membership.
  2. 2A guest reserved tickets online and arrived at the Info desk, what are ways to print the tickets.
    1. AAsk if they have an order number, email confirmation, member card, or name and search on the Order Details tab.
    2. BTell them to head directly to the exhibit.
    3. C"You did what?" and Yell "SOPHIE!! I NEED HELP!"
    4. DGo to the product catalog to find the ticket.
  3. 3When adding a cardholder to a household account you must select the ____________ button at the bottom left corner of the screen.
    1. AAffiliation
    2. BAssociation
    3. CYou don't add the cardholder
    4. DFill out a CDS form
  4. 4When do you make an account a household?
    1. AWhen the two cardholders/ constituents live at the same address.
    2. BWhen you sell a Duo level membership and above.
    3. CAny member
    4. DWhen members live at different address.
  5. 5What must you do to set your printer when logging into Tessitura?
    1. AYou must select the gear icon, select null printer, then set the printer to Boca.
    2. BChoose Boca printer.
    3. CLeave it as is.
    4. DChange to Admissions Laser Jet.
  6. 6When editing an address in an existing record what must you do?
    1. AGo to the Constituents record, select the "contact details" tab, edit address, and save an inactive copy of old address.
    2. BDelete old address and add the current address.
    3. CEdit on the General tab.
    4. DFill out a CDS form
  7. 7When you sell an exhibition ticket and a receipt and tickets did not print what do you do?
    1. AOn your keyboard select keys "Alt > O > L"
    2. BPanic! grab a post-it and jot down the number of tickets and your initial's.
    3. CTell them "Too bad, so sad! Thanks for your donation!"
    4. DCurse profusely.
  8. 8When accepting a donation for $46 how do you add the contribution?
    1. AGo to the Order details tab > Contribution tab > Add at the bottom corner > select annual fund.
    2. BOn quick sale's screen select the $40 contribution button, $5 button, and the $1 button totaling $46.
    3. CTell them to drop the donation in the donation box.
    4. DI don't feel like accepting your donation.
  9. 9What do you do if the temporary membership card is not generating?
    1. AMake sure the expiration date of the membership card is set to 00/00/00.
    2. BIgnore the issue, it will fix itself.
    3. CCreate your own temporary membership card in Microsoft word.
    4. DFill out a CDS form.
  10. 10Gift of Memberships need the following to accurately sell the gift.
    1. ACollect address, phone, and email from both the gift giver and the recipient for tax purposes.
    2. BGrab a phone number and collect information on another date.
    3. CFill out a CDS form.
    4. DTell them to call 1ART.

Information

Description
Let go Info Desk team! You got this!
Language
English
Views
47
History
Created on 11 Oct 2018 · updated on 11 Oct 2018
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