Quiz
PEGA CSSA Prep
Questions in this quiz (99)
1When a process is configured to create temporary cases, which of the following occurs when a user creates a case?
- AData is stored in the database.
- BThe system creates an object ID and stores the case in the database.
- CThe case is stored in memory
- DThe system stores case data on a clipboard page specifically for temporary cases.
2What task must you perform in order to persist a temporary case?
- AConfigure pyStartCase to persist a case.
- BAdd a Persist Case SmartShape to the process.
- CAdd a persistence condition to the case type.
- DAdd an object ID to the case.
3You have added weighted conditions to duplicate case search in a case type. How do you configure the condition fields to differentiate between fields on the current case and fields on the existing case?
- APrefix the keyword Primary to the value used in the current case.
- BPrefix the keyword Primary to the value used in the existing case.
- CSuffix the keyword Primary to the value used in the existing case.
- DSuffix the keyword Primary to the value used in the current case.
4You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How would you ensure that only cases with the same create operator are evaluated?
- AAdd a weighted condition using the create operator value, an equals operator, and a weight of 100.
- BAdd a must match condition using the create operator value and apply a weight of 100.
- CAdd a must match condition where the create operator in an existing case is the same as in the current case
- DAdd a weighted condition using the create operator value in both condition fields, an equals operation, and weight of 0.
5Management reports that have an unacceptably large number of cases are incorrectly identified as duplicate cases. Which two approaches could you use to modify the duplicate case search process so that it produces fewer invalid duplicates? (Choose Two)
- ADo not use a must match condition.
- BAdjust the threshold value.
- CAdjust the condition weights.
- DAdd a Persist Case step after the Duplicate Search step.
6Field values enable you to ______________________.
- Adefine the values used in a circumstance template
- Btest the validity of an input value
- Ccustomize a list of allowed values for a property based on the context of the property
- Dset default values for a property
7How do you customize the allowed values for a property based on the context of the property using the field values?
- ACreate a field value record for each value and set the context using the 'Apply to:" field.
- BCreate a field value record and a unique property record for each allowed value in each context.
- CCreate a ruleset for each context. Then, create afield value record for each value and add the field value record to the appropriate ruleset.
- DCreate a base field value record, then create a circumstance of the base record for each allowed value.
8Sourcing a data page directly from a UI control is an example of which pattern?
- AReference pattern
- BAlias pattern
- CSystem of Record (SoR) pattern
- DSnapshot pattern
9Which feature would you use to implement the System of Record (SoR) pattern?
- AThe copy data from a data page option on a property
- BThe Property-Ref activity method
- CThe refer to a data page option on a property
- DNo Specific feature - just use a data page directly in the application
10You are extending your organization structure by adding a new work group. Which two organization rules do you update? (Choose Two)
- AClass groups
- BWorkbasket
- COperator ID
- DUnit
11Which requirement causes you to consider using Dynamic Class Referencing (DCR)?
- ATo route work to a workbasket that is given by the operator's work group
- BTo ensure that flows copied into the implementation layer use workbaskets in the framework layer
- CTo reuse a flow from the framework layer in the implementation layer
- DTo initiate implementation layer case types from the framework
12You configure a cascading approval step for insurance claims. The request requires approval from the submitter's manager. However, approval from the operators in other units in the organization may be required. Which approval model would you use?
- AWork Queue
- BApproval Level
- CReporting Structure
- DAuthority Matrix
13You have added a cascading approval step that uses an authority matrix. You have specified a decision table to determine the approvers for each case. You have confirmed that the conditions in the decision table are configured correctly. You test the configuration by entering requests that require multiple approvers. However, the system routes all request to only one approver. Which of the following actions would you take to correct this issue?
- ASpecify a page list for the authority matrix.
- BAdd a row to the decision table that evaluates the submitter's work group manager.
- CSet the decision table to evaluate all rows.
- DAdd an approval level for each approval.
14Your application requires a cascading approval for expense reports. Approvals must follow the submitter's reporting structure, with the following thresholds: A manager must approve expense reports up to USD1500. A vice president must approve expense reports of USD1500 or greater. How do you configure the approval process?
- ASelect the reporting structure configuration with custom levels, then configure when rules to determine the number of levels.
- BSelect the reporting structure configuration with custom levels, then configure a decision table to determine the number of levels.
- CSelect the reporting structure configuration, then select "All levels".
- DSelect the authority matrix configuration option.
15Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?
- AUse a ToWorkGroup router and Pega's Get Next Work functionality
- BUse a ToWorkBasket router and Pega's Get Next Work functionality
- CUse a ToWorklist router and Pega's Get Next Work functionality
- DUse a ToLeveledGroup router and Pega's Get Next Work functionality
16You are tasked with configuring the Get Next Work functionality for an application. The requirement states that the workbaskets a user is associated with must be checked first, and all eligible assignments must be consolidated into a single list before being filtered and sorted. Which two of the following options do you select on an Operator ID record to configure the Get Next Work functionality to meet this requirement?
- AThis is an unattended operator
- BMerge workbaskets
- CGet from workbaskets first
- DOperator is available to receive work
17What effect does the "Use all workbasket assignments in user's work group" option have on how workbaskets are searched when using the Get Next Work functionality?
- AThis option limits the workbasket search to only those workbaskets defined in the user's work group.
- BThis option organizes all assignments in all of the workbaskets the user is associated with into a single list before the list is filtered and sorted.
- CThe workbaskets associated with the user are checked first. If no assignments are found in the users workbaskets, the user's worklist is checked.
- DWhen a user clicks the Next Assignment link, the system checks the user's worklist. If assignments are available in the user's worklist, the assignments are filtered and sorted.
18What two artifacts should you prepare in advance before delegating a rule? (Choose Two)
- AA separate Operator ID that has access to the delegated rules
- BAn unlocked ruleset added to the Application rule as a production rule
- CAn Access Group that has access to the production ruleset
- DAn Access Role that has access to the production ruleset
19Select two benefits of adopting a rule delegation strategy. (Choose Two)
- AAdopting a rule delegation strategy allows business users to change business policies more quickly by avoiding long approval processes.
- BAdopting a rule delegation strategy can help improve the business' ability to adapt to changing business conditions.
- CAdopting a rule delegation strategy can help lower the overall costs of building and maintaining business applications because fewer architects are required if business users can make changes to the application on their own.
- DAdopting a rule delegation strategy allows business users and architects to focus on their specific tasks related to application development and maintenance.
20Select two reasons for organizing delegated rules in a separate, unlocked ruleset. (Choose Two)
- AA separate ruleset can help prevent accidental or unauthorized changes to critical elements of the application.
- BA separate, unlocked ruleset allows for versioning control of the individual delegated rules in case you want to roll back changes.
- CA separate, unlocked ruleset is necessary because changes cannot be made to rules in a locked ruleset.
- DA separate, unlocked ruleset allows you to organize the business users responsible for managing the delegated rules.
21Your application contains a top-level case type named Purchase Request and a Purchaser Order child case. The company has determined that only one user may open and work on a case at a time. however, users working on purchase orders should not lock out users working on the parent purchase request case. How would you configure the lock settings among the case types?
- ASet optimistic locking on purchase requests and the "do not lock the parent" option on purchase orders.
- BSet default locking and the "do not lock the parent" option on purchase requests.
- CSet default locking on purchase requests and set the "do not lock the parent" option on purchase orders.
- DSet default locking and the do not lock the parent option on purchase order.
22In a prepare job offer process, you configured a Split For Each shape. The shape runs a compensation approval subprocess to a list containing four managers. The prepare job offer process resumes as soon as one manager completes the approval process. Which join condition in the Split For Each shape supports this requirement?
- AAn All join condition
- BA Some join condition
- CAn Iterate join condition
- DAn Any join condition
23An order fulfillment process includes a request for quotes from multiple shippers. You want the system to automatically call a quote request subprocess for each vendor. How would you configure your process?
- AAdd a Split Join shape and run the request subprocess for each vendor on a page list.
- BAdd a Subprocess shape for the request subprocess and specify the Spinoff option.
- CAdd a Split for Each step to the case lifecycle and run the subprocess for each vendor on a page list.
- DAdd a Split for Each shape and run the request subprocess for each vendor on a page list.
24You are tasked with configuring a screen flow. The requirement states that every step in the screen flow must be executed sequentially.
Which of the following two options do you select on each assignment shape to configure the screen flow to meet this requirement? (Choose Two)- APerform post-processing when navigating away from step
- BSave on last step
- COnly allow navigating back to this step
- DEnable navigation link
25When configuring a screen flow, you identify a single harness to define the navigation style for the screen flow. Where is the harness identified?
- AOn the Flow Action connectors
- BOn the Start shape
- COn each Assignment shape
- DOn the Design tab of the screen flow
26A new system architect questions the value of allowing attachments to cases. What would be your best response?
- ACase flow is dependent on attachments because attachments provide information essential to a case.
- BPega provides attachment functionality out-of-the-box, so it must be important
- CAdding attachments to cases is the method of choice for storing case documentation.
- DAttachments can provide additional information required to process a case.
27Pega provides a feature to upload attachments out-of-the-box. Which attachment feature must be configured by a system architect?
- AUser access to attachments and document security
- BThe attachment ruleset
- CThe steps in which attachments are allowed
- DThe uploaded attachments are read-only
28A new system architect asks you how user access to attachments is managed. In you response, you indicate there are two ways to configure attachment access. Which statement is the best next sentence of your response?
- AUser access can be configured by circumstancing the attachment category.
- BUser access can be configured by privilege and/or when rule.
- CUser access can be configured by when rule or case type
- DUser access can be configured by attachment class.
29You created a data transform to concatenate a user's first and last name values. you add the concatenate data transform to a flow action as a post-processing action. What occurs when the flow runs?
- AThe data transform runs after the flow action runs if the user enters data in the first and last name fields.
- BThe data transform runs after the user enters data in the first name and last name fields.
- CThe data transform runs every time the user performs the flow action run.
- DThe data transform runs before every flow action run.
30Which two statements about adding a pre-processing action to a flow action are true? (Choose Two)
- AThe action only runs the first time the flow action is performed on an assignment.
- BThe action automatically runs if the flow action has the highest likelihood for the assignment in the process flow.
- CThe action runs each time the user returns to the assignment.
- DThe user can opt to skip the pre-processing action.
31The purpose of a Circumstance Template is to ___________.
- Aprovide a template for business users to change circumstances when completing a task
- Bdefine the values used in a circumstance
- Cprovide a list of all potential circumstances in one place
- Ddefine the properties used in a circumstance
32The purpose of a Circumstance Definition is to __________.
- Adefine the values used in a circumstance
- Bdefine the list of all circumstance values for a rule
- Cdefine the properties used in a circumstance
- Ddefine the values available to an end user in the application
33Consider the following table where a correspondence is circumstanced based on country.
Version Circumstance
01-01-01 None
01-01-01 .Country = USA
01-01-01 .Country = CAN
01-01-15 None
01-01-20 .Country = CAN
01-01-25 None, Base rule Checked
01-01-30 .Country = USA
01-01-35 None
If .Country = CAN, which version of the correspondence will run?- A01-01-35
- B01-01-20
- C01-01-25
- D01-01-01
34Consider the following table where a correspondence is circumstanced based on country.
Version Circumstance
01-01-01 None
01-01-01 .Country = CAN
01-01-10 .Country = USA
01-01-15 None
01-01-20 .Country = USA
01-01-30 .Country = USA, Withdrawn
01-01-30 .Country = CAN
If .Country=USA, which version of the correspondence will run?- A01-01-10
- B01-01-30
- C01-01-20
- D01-01-15
35Which two steps do you perform to update the logo in a portal header? (Choose Two)
- AReference the image in the portal skin
- BUpdate the portal header to reference the new image
- CUpload the new image to a binary file record
- DReference the image in the application record
36Which two options do you configure on a portal record? (Choose Two)
- AConfigure the positioning of the navigation pane within the portal.
- BDetermine which skin to use to apply branding to the portal.
- CChange the application(s) available to users.
- DIdentify the user role of the type of user who would access the portal.
37Select two of the following best practices to follow when designing mobile applications. (Choose Two)
- ALayout widths should be specified in pixels since the response breakpoint is set in pixels.
- BAvoid sourcing controls and grids from data pages.
- CUse controls that allow tapping.
- DUse layout groups instead of containers to group sections in harnesses.
38How is the signature stored in the application when using a Signature Capture control?
- AA page list
- BA class
- CA field value
- DAn attachment
39Which two of the following options are user interface best practices to display a list of items to a user who may access the application on mobile and non-mobile devices? (Choose Two)
- ADefine the layout widths in pixels.
- BSource the list using a data page.
- CUse a repeating dynamic layout.
- DUse a grid and mark the columns in the grid as primary, secondary, and other.
40A __________ defines the look and fell of an application.
- Acontrol
- Bskin
- Cformat
- Dmixin
41You want to create a reusable font style for buttons and links. To do this, you would create a __________.
- Aformat
- Bmixin
- Ccontrol
- Doverlay
42Which option represents the relationship between mixins, controls, and formats.
- AA format uses a mixin that defines a control.
- BA control specifies a mixin which defines a format.
- CA control specifies a format which uses a mixin.
- DA mixin specifies a control which defines a format.
43Which two of the following options are benefits of using skin inheritance? (Choose Two)
- ACreating standard styles in a parent skin are easier to maintain.
- BIn order to maintain consistency, child skins cannot modify formats and mixins from the parent skin.
- CChild skins can reuse mixins and formats from other child skins with the same parent.
- DChild skins only need to customize the parent skin.
44You are creating a report that uses data from two classes. Which of the following reporting requirements mandates the use of a subreport?
- AColumns to display are: Operator Name, Operator Division, Count of Purchase Requests created by the operator. Filter the results by unresolved status.
- BColumns to display are: Manager, Name, Count of operators that report to each manager.
- CColumns to display are: Operator Name, Last updated Case ID, Last updated Case Status, Update Date.
- DColumns to display are: Operator Name, Operator Division, Count of Purchase Requests created.
45You are creating a report in a work class that displays for each open case the assigned operator and task name. Which two ways can you combine data in the assign class for your report? (Choose Two)
- AUse a Workbasket Assignment association rule to join the Work class to the Assign-Workbasket class.
- BUse a class join to the Assign-Workbasket class. Specify a join filter where the Workbasket Assignment association rule is equal to an object identifier in the work class.
- CUse a class join to the Assign-Workbasket class. Specify a join filter where the pzInskey in the join class is equal to an object identifier in the work class.
- DUse a Workbasket Assignment association rule to join to the Assign-Workbasket class. Specify a join filter where the pzInskey in the join class is equal to an object identifier in the work class.
46You are asked to create four reports. Which report would require joining classes?
- AAverage turnaround time of flow actions, categorized by Performer.
- BA list of all workbasket assignments grouped by the operator who is performing the action.
- CA list of all cases categorized by the cover ID that the cases are part of.
- DA list of all cases created by the operator along with the work status.
47In which order are rules and data instances applied for a service?
1. Service rule
2. Service Package
3 .Service Activity
4 .Mapping rule (from format received by the service to Clipboard structure)
5 .Mapping rule (from Clipboard structure to format specified by service type)- A1, 2, 3, 4, 5
- B1, 2, 4, 3, 5
- C2, 1 4, 3, 5
- D2, 1, 3, 4, 5
48Which two things can you do with the Pega API? (Choose Two)
- AUpdate a decision table.
- BCreate a new case.
- CAdd a property to a data class.
- DAccess data from a data page.
49Match each condition with the correct definition.
Condition Definition
Security (A) A When rule returns true the request is queued.
Mapping (B) Authentication fails when using the service.
Queue When (C) A valid instance of the service activity cannot be found.
Service (D) Error occurs while transforming incoming data from the request message to the clipboard- ASecurity (D)
Mapping (B)
Queue When (A)
Service (C) - BSecurity (B)
Mapping (D)
Queue When (A)
Service (C) - CSecurity (C)
Mapping (D)
Queue When (A)
Service (B) - DSecurity (B)
Mapping (A)
Queue When (D)
Service (C)
- ASecurity (D)
50Which record does not get created by the External Database Table Class mapping wizard?
- AThe Database data instance
- BThe property rules used to map the table columns
- CThe Database Table data instance
- DThe External Class rule
51Which two of the following are good uses of Connect SQL rules? (Choose Two)
- AExecute custom SQL statements to improve performance of queries and updates to the pegaRULES database
- BUpdate an external table as part of a distributed transaction
- CExecute a complex SQL statement such as a join or a stored procedure against an external database
- DExecute SQL statements that contain database vendor specific syntax
52Which statement about external classes is false?
- AExternal classes do not contain the pzInsKey and pxObjClass properties.
- BAn external table can be part of a class group
- CIt is possible to create declare index rules on external classes.
- DAn external class always has an associated database table instance.
53In which of the following situations would you simulate a data page?
- AWhen a large amount of data needs to be simulated
- BWhen the interface definition is not finalized
- CWhen the connector is available for the integration
- DWhen the data page writes data to the external system
54What does the orange triangle in the picture indicate?
- AThe data page's connector is not properly configured
- BThe service returned an error
- CThe data page's source system is simulated
- DThe service could not be reached
55Which two of the following situations require an activity? (Choose Two)
- ACall a connector from a flow
- BSimulate a connector
- CCall a connector from a data page
- DSimulate a data page
56An error is generated as a connector invokes a remote service. Which of the following could be an example of a transient error?
- AThe returned order total is incorrectly calculated.
- BThe service is running on a system that is temporarily not available.
- CThe request format is not understood by the service.
- DThe request is sent to the wrong system.
57Which two of the following steps are needed to implement Global Resource Settings? (Choose Two)
- ACreate a data transform
- BCreate a data page
- CCreate a property for each environment
- DCreate a report definition
58Select two benefits of using Global Resource Settings. (Choose Two)
- AGlobal Resource Settings allow you to manage settings in one place.
- BGlobal Resource Settings improve the performance for integration with the external system.
- CGlobal Resource Settings allow you to define settings for all your different environments in one location.
- DGlobal Resource Settings allow you to manage settings without needing to unlock rulesets.
59To help ensure application stability and scalability, during which two of the following times do you use Log Analyzer (PLA) to test Pest applications? (Choose Two)
- AUser Acceptance Testing (UAT)
- BImmediately before deployment
- CThroughout the development cycle
- DPerformance and stress testing
- EDuring the elaboration phase
60Select the content that is included in the Pega log.
- AWarnings, errors, and information messages about internal operations
- BPerformance data saved from services
- CPerformance-related alerts triggered by the prconfig settings (or implicit, default values)
- DExtract functions of an ETL (extract, transform, and load) utility
61What application do you use to perform remote logging?
- ALogging Level Settings tool
- BPerformance Profiler
- CSystem Management Application (SMA)
- DDatabase trace
62A declare expression returns the result of a decision tree. The decision tree evaluates a property set from a data page, which is populated by a report definition. If the declare expression returns an incorrect result, which rule should you test first?
- ADecision tree
- BData page
- CDeclare expression
- DReport defintion
63Which answer best describes the benefit of unit testing rules?
- AUnit testing validates a rule configuration to ensure that any dependent rules are available to the application.
- BUnit testing identifies configuration issues that may impact application performance on a production system.
- CUnit testing identifies configuration issues that can propagate to other rules with potentially serious consequences.
- DUnit testing validates information that must be provided before the rule can be saved.
64When unit testing a rule, you can identify a data transform to use during the test. What does the data transform do?
- AProvides initial values for properties used in rule evaluation
- BRecords the result of the unit test
- CIdentifies an automated test result to compare rule execution against
- DCopies test results to the clipboard
65Which of the following tools is generally used first when analyzing system performance?
- AClipboard
- BPerformance Analyzer
- CDatabase Trace
- DPerformance Profiler
66The reason you want to run a process immediately before taking performance readings is ____________.
- Ato allow the rules to assemble
- Bto make sure there are no bugs in the system
- Cto train the system which process we’re going to measure
- Dto make sure we know which buttons to click so we can be quick
67Which performance tool would you use to collect performance data for individual steps in a data transform?
- APerformance Profiler
- BClipboard
- CDatabase Trace
- DPerformance Analyzer (PAL)
68You want to allow a user to run a specific flow action without conditions. Which two steps must you perform? (Choose Two)
- AAdd the privilege to the user's access group.
- BAdd the privilege to a user role that is available to the user's access group.
- CAdd an Access When record to the flow action.
- DAdd the privilege to the flow action record.
69Which requirement do you satisfy with an Access When record?
- ACompany policies require that you only allow managers to run reports on purchase requests.
- BManagers can perform an optional action to transfer a case to another workbasket, but users cannot.
- CAccountants can edit a purchase request only if the case was created by a member of their assigned department.
- DGovernment regulations require that you explicitly block user access to personally identifiable information.
70For what reason would you configure an Access Deny record?
- ATo prevent users from updating cases during a particular stage of the case life cycle.
- BTo explicitly prevent users from deleting cases to satisfy a company policy.
- CTo prevent users from deleting attachments to a case.
- DTo prevent users from performing a specific flow action.
71An agent runs every day at 7:00 A.M. You have been asked to update the agent so that it runs once every 300 seconds. How would you modify the agent schedule to meet this requirement?
- AKeep the Periodic pattern. In the Parameters dialog, update the schedule.
- BChange the Periodic pattern to Recurring. Open the Parameters dialog and update the schedule.
- CKeep the Recurring pattern and update the Interval value.
- DChange the Recurring pattern to Periodic and enter the Interval value.
72An agent in your system is running on three nodes. You have been asked to update the agent's schedule interval. How would you make your update?
- AFor each node, copy the agent schedule instance and modify the interval.
- BOpen the agent schedule for each node the agent is running on and update the interval.
- COpen the agents rule and update the interval.
- DIn SMA, select a node, then select the agent, and finally update the interval.
73You have configured an agent to automatically send correspondence. The agent runs in standard mode using AQM. As of the last agent run, entries failed to commit and the correspondence was not sent. Which two approaches could you take to troubleshoot the issue in SMA? (Choose Two)
- AOpen the Broken Process queue, select an item, and run the Tracer.
- BOpen the Requestor Management screen, select the requestor with a waiting message, and display the error message and stack trace information.
- COpen the Requestor Management screen, select the requestor with a waiting message, and run the Tracer.
- DOpen the Broken Process queue, select the entry, and view the error message and stack trace information.
74Which two of the following components can you automatically include when you generate an archive file? (Choose Two)
- AChecked-out rules
- BData types
- CData instances
- DJAR files
75An application is being imported at a destination system. When may the system begin executing the imported rules on the destination system?
- APega 7 ensures that an entire ruleset is imported before the rules in it start executing.
- BUsers can start executing rules as soon as the rules are imported.
- CPega 7 ensures that the entire ZIP file is imported before users can execute the imported rules.
- DUsers can start executing the new rules the next time they log in regardless of whether the import is complete or not.
76You have created a product rule that is ready to be archived for export. Which two of the following actions would you perform before you create the archive? (Choose Two)
- AAssociate application data elements with application rulesets.
- BUnlock the application rulesets.
- CCheck in the rules that are in the application's rulesets.
- DCreate a new version of the application.
77In which Communication Channels would Next-Best-Action Advisor apply?
- AOutbound / Batch
- BInbound / real-time intelligent interactions
- CEmail Mail / SMS
- DTelevision / Radio
78To which types of decision can Pega Decision Management be applied? (Choose Three)
- ADetermining why response rates for a campaign in one region are far below average
- BDetermining which product to offer to a particular customer.
- CDetermining which channel to use to communicate with a customer.
- DDetermining how to improve your product portfolio to keep from losing market share.
- EDetermining whether or not to up-sell a product to a customer in a busy call center.
- FDiagnosing and determining the cause of a customer’s problem.
79Which of these best describes Next-Best-Action?
- AProvides insight into business activities.
- BBalances customer need and business objectives.
- CEnsures that the customer is always satisfied.
- DEnsures that every customer is treated the same.
80Improving ____________ is the essence of Next-Best-Action.
- AEffectiveness
- BEfficiency
- CResponse Rates
- DCustomer Experience
81Next-Best-Action ensures that the communications between business and the customer are: (Choose Two)
- AFree of jargon
- BContextual
- CHighly intuitive
- DUniform
- ETimely
82The Next-Best-Action strategy ____________.
- Acan present all available offers
- Bcan only present the top three offers
- Calways presents all available offers
- Dcan only present the top offer
83Which are landing pages we associate with Pega Decision Management? (Choose Four)
- ADecisions
- BMonitoring
- CPredictive Analytics
- DStrategy
- EInfrastructure
- FImport
84Decision components are grouped into categories. Which category contains the prioritization component?
- ABusiness Rules
- BSelections
- CPriority
- DArbitration
85Which is a decisioning specific flow shape? (Choose two)
- ARun Strategy
- BSubprocess
- CRun Interaction
- DDecision
- EUtility
86Which decision rules can a Decision flows shape invoke? (Choose two)
- AAdaptive Model
- BStrategy
- CScorecard
- DDecision Table
87When invoking a decision strategy as part of the business process, where is the decision strategy defined?
- ARun interaction flow shape
- BStart shape
- CInteraction rule
- DDecision flow shape
88Which component makes the propositions accessible to a strategy?
- AProposition Import
- BProposition Data
- COffer Data
- DData Import
89Where are the propositions defined?
- AIn a Decision Data rule
- BOn the Decision Data landing page
- CIn Visual Business Director
- DIn a strategy
90If a retention strategy is defined under 'Sales' issue then it can access properties ____________________. (Choose two)
- AAs defined at the ‘Sales’ issue level
- BAs defined in the interaction scope
- CAs defined at the ‘All Strategies’ level
- DAs defined at the ‘Sales’ issue and ‘Retention’ group level.
- EAs defined at the ‘Service’ issue level
91Which of the following is a valid proposition? (Choose Three)
- AA case opened to track and fulfill the change in customer’s home address
- BA message on the call center agent’s screen to redirect the customer call to the collections department
- CA complaint booking on wrong billing reported by a customer
- DA home insurance bundle shown on the website to people looking for a mortgage
- EA checking account upgrade offered to a savings account customer
- FA case to track the shipment of a replacement credit card to a customer.
92Which is a standard interaction history report?
- AReject Rate by Proposition Group
- BVolume by Group
- CList of propositions available to the system
- DAccept Rate by Proposition Group
93Which of the following statements are true when using Test Run panel?
- AWe must define a data transform before executing the strategy.
- BIt enables us to explore the property values of any of the decision components.
- CThe property values are only updated when a strategy is checked-in.
- DIt enables us to explore the property values of only the proposition components.
94Which of these decision components are part of the Arbitration group? (Choose Two)
- APrioritization
- BFilter By
- CFilter
- DSwitch
- EContact Filter
95The Set Property decision component can be found in the ________ category.
- AProperty
- BSelection
- CEnrichment
- DImport
96In order to use a new strategy in the TopOffers process you update the _______________.
- ADecision flow shape in the TopOffer process
- Bprocess to access the new strategy
- Cinteraction rule to point to the new strategy
- DSelect Strategy flow shape in the TopOffer process
97When is a strategy executed?
- AWhen you select "Save & Run" during strategy testing
- BEach time the strategy is saved
- CEach time a component is updated
- Dwhen you select the Results component
98Which two of the following statements are the most accurate with respect to the error handler flow? (Choose Two)
- AThe error handler flow is invoked if the error is not handled elsewhere.
- BThe standard error handler flow is final and cannot be customized.
- CThe error handler flow is the recommended way to handle all integration errors.
- DThe standard connector error handler flow can help recover from transient errors.
99You wish to create a declare expression named CalculateRate. You want to specialise this property based on account number property. Specifically any account between 64111- 64999 should have this functionality.Assuming circumstancing is used to provide this specialization and that CalculateRate does not exist in the current system, how many rules at minimum must be created?(choose 1)
- A1
- B2
- C3
- D4
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