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Salesforce Administrator Practice Test
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Questions in this quiz (110)
1All users who run a report at the same time will see the same information?
- ATrue
- BFalse
2How many questions can be put into a single dashboard?
- A15
- B30
- C25
- D10
- E20
3Exporting data from a report with the "Export Data" button will retain the report formatting.
- ATrue
- BFalse
4You want the data from a report that you are viewing to be saved in a .CSV file. What button would you press to accomplish this?
- ASave As
- BConvert Data
- CExport Details
- DPrintable View
5A dashboard on your Home page will refresh when you login to Salesforce.
- ATrue
- BFalse
6Who can modify access to report folders? (Select all that apply.)
- AUsers with "Development Mode" selected
- BUsers with "Modify All Data" permission
- CUsers with "Manage Public Reports" permission
- DMarketing Users
- ESystem Administrators
7Roll Up Summary fields allow you to perform which operations?
- AMax
- BSum
- CMin
- DMode
- ECount
- FAverage
8If you would like a report to be emailed to a user, the report must be in a public folder
- ATrue
- BFalse
9An Administrator can perform which of the following reporting tasks? (Select all that apply.)
- ASchedule a report to be run a week from today
- BSchedule a report to run on Fridays for the next four weeks
- CSchedule a report to be run based on the time zone of the report recipient
- DSchedule a report to be emailed to users in different time zones
10What are the available dashboard component types?
- ATable
- BScatter
- CMetric
- DChart
- EGauge
- FBubble
11What types of charts can a Chart dashboard component display? (Select all that apply.)
- ABubble
- BScatter
- CControl
- DArea
- ELine
- FVertical Column
- GHorizontal Bar
12A sales person wants to create a dashboard to see how his sales numbers are compared to his peers. What permissions does the sales person need to accomplish this?
- ACustomize Application
- BManage custom report types
- CModify all data
- DView all data
- EManage dashboards
13A visualforce page may be used to customize the look of an article type?
- ATrue
- BFalse
14A category group can have how many levels of categories?
- A3 levels
- B10 levels
- C2 levels
- D5 levels
15Solution profile permissions affect access to knowledge articles.
- ATrue
- BFalse
16If an article does not receive a new vote in 15 days, the rating moves in which direction?
- ATowards 5 stars
- BTowards 3 stars
- CTowards 2 star
17Which is true about article types?
- AArticle types may only be assigned to one channel
- BArticle types may include attachments
- CArticle types are usually short HTML documents
- DTwo article types must be created to enable knowledge
- EArticle types should enable actionable content
18The org wide default is set to Use. All sales reps will be using price lists on their Opportunities. However, Domestic sales reps should not access International Price Lists. What is the first step you would do?
- ACreate different record types for domestic and international opportunities
- BCreate sharing rules for domestic and international price lists to share with their respective groups
- CCreate different record types for domestic and international price lists
- DChange the org wide default to no access. Then, manually share the appropriate price books with the appropriate users
19What steps must be done before setting a list price for a product?
- ADefine a product's standard price
- BCreate a product
20Your company sells subscriptions to socks. The customer pays one time for the year, and they receive a new pair of socks each month. what type of product schedule would you create for this?
- AShipment, quantity, and revenue schedues
- BNo schedules are required
- CRevenue schedule
- DShipment schedule
- EQuantity schedule
21What is the third step in managing products and price books?
- ACreate product
- BSet list price
- CCreate custom price book
- DDefine standard price
22When should you use "No Access" as the org wide default on price books?
- AWhen you only want selected users to access specific price books
- BWhen you do not want customer portal users to access price books
- CWhen you want sales groups to share price books
23Which statement about custom summary formulas in reports is true? (There are two correct answers.)
- ACustom summary formulas can reference another custom summary formula
- BReports can be grouped by a custom summary formula result
- CCustom summary formulas can be used in a report built from a custom report type
- DCustom summary formulas can reference a field within a report
24Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?
- ACreate a lookup field from the manufacturer object to the model object
- BCreate the manufacturer field as a dependent picklist and the model as a controlling picklist
- CCreate the manufacturer field as a controlling picklist and the model as a dependent picklist
- DCreate a multi-select picklist field that includes both manufacturers and models
25Sales representatives at Universal Containers need assistnace from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
- AEnable sales teams and allow users to add the product manager
- BUse similar opportunities to show opportunities related to the product manager
- CEnable account teams and allow users to add the product manager
- DNotify the product manager using opportunity update reminders
26What should a system administrator use to disable access to a custom application for a group of users?
- APage layouts
- BProfiles
- CWeb tabs
- DSharing rules
27What should a system administrator consider before importing a set of records into Salesforce? (there are two correct answers)
- ACurrency field values will default to the personal currency of the record owner
- BThe import file should include a record owner for each record
- CData should be de-duplicated in the import file prior to import
- DValidation rules are not triggered when importing data using the import wizard
28What permission do you need to create custom objects?
- AModify all data
- BCreate and customize objects
- CModify all
- DCustomize application
- EEdit fields
29How many standard and custom fields can be tracked on each object?
- A20
- B15
- C50
- D10
- E30
30If two custom objects have a parent-child lookup relationship, the child object is automatically deleted when the parent object is deleted.
- ATrue
- BFalse
31The value of rollup summary field is updated when the record containing the RSF is viewed.
- ATrue
- BFalse
32What account permissions are required for a user to convert a lead into an account?
- ARead
- BDelete
- CCreate
- DEdit
- EModify All
- FView All
33Permission sets can control access to which of the following settings? (There are two correct answers)
- ARecord types
- BVisualforce page access
- CDesktop client access
- DField permissions
- EAssigned apps
34What standard profile can import leads?
- AMarketing user
- BStandard user
- CSolution manager
- DContract manager
- ESales user
35Where would a Salesforce administrator enable the "Enhanced Profile List Views" functionality?
- ASetup --> Customize --> User Interface
- BSetup --> Security Controls --> User Settings
- CSetup --> Manage Users --> Profiles
- DSetup --> Security Controls --> Profile Settings
36User records can be deleted from Salesforce
- ATrue
- BFalse
37Standard profiles can be modified to meet various business requirements
- ATrue
- BFalse
38Which step should an administrator do before performing the mass transfer approval process?
- AEnsure the new user has the required permissions
- BDeactivate the approval process rule
- CAdd the approval history related list to the new user's page layout
- DClear pending approval requests from the user's queue
- EUnlock pending approval requests
39Identify the workflow actions (there are two correct answers)
- ACreate a task
- BDelete a record
- CUpdate a field
- DCreate an inbound message
- ECreate a mobile alert
40Who can approve or reject requests?
- AA user or queue that the approval request submitter chooses
- BAny combination of users and related users (users listed in a standard or custom field on the submitted record) specified by the administrator
- CA user listed in the manager standard field on the submitter's user detail page
- DA queue specified by the administrator
- EA user listed in a custom hierarchy field on the submitter's user detail page
41When can time triggers be added to a workflow rule? (there are 3 correct answers)
- AWhen the rule does not assign a task to empty profiles, roles, or groups
- BWhen the rule does not have pending actions in the workflow queue
- CWhen the rule does not reference a date in the past
- DWhen the rule criteria is not set to every time a record is created or edited
- EWhen the rule is inactive
42When a workflow task is assigned to a role containing more than one person, who is assigned the task?
- AThe owner of the record that triggered the task
- BThe person who triggered the rule
43What are the two main parts of a workflow?
- ATasks and Actions
- BActions and Time Triggers
- CRules and Actions
- DTime Triggers and Rules
- EEmail Alerts and Field Updates
44When are workflow rules evaluated?
- AAfter a record is deleted
- BWhen a record is cloned
- CBefore a record is created
- DWhen a record is created or updated
45An approver's delegate has the authority to approve a request.
- ATrue
- BFalse
46When workflow tasks are assigned to an empty role, where are those tasks reassigned?
- AThe person who triggered the rule
- BThe owner of the record that triggered the task
47Salesforce limits the number of times triggers can execute per hour. What is the limit for Enterprise Edition
- A250
- B500
- C1000
- D50
- E5000
48Email alerts cannot be created for workflow rules on activities
- ATrue
- BFalse
49When are workflow rules processed?
- AAfter system validation rules
- BAfter escalation rules
- CAfter database commit
- DAfter parent rollup summary formula value updated (if present)
- EAfter assignment rules
- FAfter auto-response rules
50An email approval request cannot be forwarded and answered from another email account
- ATrue
- BFalse
51Which of the following are places folders are used?
- AOpportunities
- BReports
- CDashboards
- DContacts
- EEmail Templates
- FAccounts
52A user can only report on information they have "read" access to.
- ATrue
- BFalse
53What type of relationship do solutions have to cases?
- ALookup
- BOne to many
- CMaster-detail
- DMany to Many
54What is the maximum number of external id fields allowed on a single object?
- A1
- B4
- C5
- D3
- E2
55Which of the following are standard Salesforce.com objects?
- AAccounts
- BSupport
- CContacts
- DMarketing
- ELeads
- FReports
- GDashboard
- HService Addresses
56Unmanaged packages from the AppExchange cannot be upgraded by the publisher.
- ATrue
- BFalse
57The profile of the record owner is what determines access to that record for the rest of the organization via sharing settings,
- ATrue
- BFalse
58Validation rules are created per object.
- ATrue
- BFalse
59Data validations are enforced whenever a record is saved, including data loader, mass transfer records, and importing records.
- ATrue
- BFalse
60Which types of rollup summaries exist?
- AMin
- BCount
- CDifference
- DAverage
- ESum
- FMax
61You can change general user permissions on a standard profile.
- ATrue
- BFalse
62How many steps will be created when using the jump start wizard?
- A5
- B2
- C1
63What types of relationships exist between objects?
- AMany to many
- BOuter joins
- COne to one
- DInner joins
- ESelf relationship
- FMaster detail
- GLookup
64Which report types provide totals for each section of sorted data (rows)?
- AMatrix
- BTabular
- CSummary
65A standard user will never have permission to view the administrator's dashboard.
- ATrue
- BFalse
66Grant access using hierarchies cannot be disabled for standard objects.
- ATrue
- BFalse
67What is automatically created when a lead is converted?
- AAn account, an opportunity, and a quote
- BAn account, a contact, an opportunity, and a quote
- CAn account, a contact, and an opportunity
- DAn account and a contact
- EOnly an account
- FAn account and an opportunity
68How many days will the recycle bin hold records before they are automatically deleted permanently?
- A30
- B60
- C90
- DNo limit
69How many standard profiles exist?
- A8
- B6
- C2
- D4
70What is the maximum number of non-Salesforce users the case escalation functionality can send emails to?
- A20
- B1
- C2
- DNo limit
- E5
- F10
71If you have 3 lead assignment rules set up, and none of the rules are met, who is the lead assigned to?
- AThe "assign to" user associated with the last assignment rule
- BThe lead is not assigned
- CThe "assign to" user associated with the first assignment rule
- DThe default lead owner
72What content is available via the self-service portal?
- ACases can be viewed
- BAccounts can be browsed
- CSolutions can be browsed
- DEvents can be created
- EOpportunities can be created
- FCases can be logged
- GActivities can be shown
- HEmails can be sent
73The detail object of a master-detail relationship cannot also be a master object of another relationship
- ATrue
- BFalse
74What is the maximum number of master-detail relationships a detail record can have?
- A2
- B5
- C10
- DNo limit
- E1
- F3
75What are the three approval process completion types?
- ASubmitted
- BCancel
- CEscalate
- DApproval
- ERecall
- FRejection
- GPending
76Which of the following are company wide settings?
- AObject level security
- BEnable collapsible sections
- CField level security
- DShow quick create
- ETab visibility
- FEnable inline editing
77Sharing rules per object can grant access beyond the default sharing sections
- ATrue
- BFalse
78"Run reports" permission is required prior to running a standard report
- ATrue
- BFalse
79Once you have changed to a custom fiscal year you cannot revert back to the standard fiscal year setting
- ATrue
- BFalse
80Which of the following objects may have sharing rules
- AForecasts
- BProducts
- CCampaigns
- DSolutions
- EDashboard
- FCustom Objects
- GOpportunities
81Which of the following are workflow actions
- AUpdate field
- BSend outbound message
- CCreate task
- DCreate a record
- ESend email
- FSend text message
- GLaunch web page
82The Client Management feature is free, but is enabled by request only
- ATrue
- BFalse
83Multiple currencies can only be enabled by a request to Salesforce support.
- ATrue
- BFalse
84Which of the following are dashboard component types?
- AMetric
- BGauge
- CCustom S-control
- DPage block
- EChart
- FTable
- GGraph
- HApex
85When using the territory management feature, multiple forecasts can be created per user per territory.
- ATrue
- BFalse
86Tasks and events use a single date entry.
- ATrue
- BFalse
87Which report types support graphs?
- ATabular
- BSummary
- CMatrix
88What determines which object types are selectable by the user in the Salesforce console?
- APage layout
- BMini page layout
- CDetail display
89Field history tracking cannot be enabled for custom objects.
- ATrue
- BFalse
90Which of the following are controlled by the user's profile?
- AFiscal year
- BTabs shown
- CIP restrictions
- DLogin hours
- EAdministrative and general user permissions
- FDefault time zone
91In which scenarios will the sharing button appear?
- AWhen the sharing model for the object is read/write
- BWhen the sharing model for the object is private
- CWhen the sharing model for the object is read only
92When advanced currency management is enabled Salesforce automatically updates exchange rates on a daily basis.
- ATrue
- BFalse
93Which of the following are custom field types?
- AAuto number
- BDate
- CHyperlink
- DFloat
- EBoolean
- FLookup
- GDate/time
94Profile settings do not override the organization's sharing model
- ATrue
- BFalse
95Which of the following are related lists directly associated with the user record?
- AQueue membership
- BCases
- COpportunities
- DPersonal groups
- EManagers in role hierarchy
- FContacts
- GLeads
96Which statement below is true regarding field dependencies?
- AYou can have many dependent fields, but only one controlling field
- BYou can only have one dependent field and one controlling field
- CYou can only have one dependent field but many controlling fields
- DYou can have many dependent fields and many controlling fields
97By default, search results are limited to records owned by the logged in user
- ATrue
- BFalse
98Time-based workflow actions are immediately removed if the record is modified and no longer meets the criteria.
- ATrue
- BFalse
99For each and every record there is one and only one record owner
- ATrue
- BFalse
100What is the maximum number of records supported by the web-based data import wizard?
- A10,000
- B100,000
- Cno limit
- D1,000
- E50,000
- F1,000,000
101Which of the following is NOT a result of creating a custom object tab?
- AEnable search results for the custom object
- BObject reports are added to the dashboards
- CSet the color scheme for the page layout of the icon
- DSet the icon that represents the object
- EEnable the object as an option in the "Create New..." menu
102Which of the following are ways to login through the Salesforce API
- AWeb browser
- BConnect for lotus notes
- CData loader
- DOutlook
103When creating a custom report type, if account is your primary object then you can link to contacts and opportunities
- ATrue
- BFalse
104Which of the following statements are true regarding custom objects and fields?
- ACustom fields always have "__c" appended to the API name
- BCustom relationships always have "__r" appended to the API name
- Ccustom fields always have "__f" appended to the API name
- DCustom objects always have "__c" appended to the API name
- ECustom relationships always have "__c" appended to the API name
- FCustom objects always have "__o" appended to the API name
105Updating the currency locale will automatically update opportunities, forecasts, and any custom currency fields
- ATrue
- BFalse
106Time-based workflow actions can not be used when the workflow rule criteria is set to "every time a record is created or edited"
- ATrue
- BFalse
107On the reports tab, when you click "Find reports" only custom reports are listed
- ATrue
- BFalse
108A formula field can pull data from any field on a record that is linked via a lookup relationship
- ATrue
- BFalse
109Which of the following are standard Salesforce.com applications?
- ASalesforce Automation
- BDocuments
- CIdeas
- DOpportunities
- EMarketing
- FCampaigns
- GContent
110What is the maximum number of campaign hierarchies allowed?
- A5
- Bno limit
- C2
- D20
- E10
- F50
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- Description
- Collection of all practice test questions I could find
- Author
- Kari Lynn Zimmer
- Language
- English
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