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Flashcards

Final for Troubleshooting

yousweetdreams English 5.0Average rating 5.0 out of 5 (1 rating) 118 cards

Cards in this deck (118)

  1. 1This type of screwdriver is used on most desktop systemsPhillips #2
  2. 2This type of screw is used to secure optical drives and floppy drives.M3 (fine thread)
  3. 3This is what you are trying to prevent by using an anti-static strapESD
    Electrostatic Discharge
  4. 4This type of screw is used for case retention and some hard drives and power supplies6-32
  5. 5This type of screwdriver is used to remove screws from most types of laptopsPhillips #1
  6. 6This is the first step in the troubleshooting procedure in which beep codes and error messages could assist you.Identify the problem
  7. 7If you suspect that you'll have to make changes to a client's system, you should make one of these.Backup
  8. 8In this, the third step of the troubleshooting process, you may temporarily swap out hardware with test components you have available or attempt to use generic drivers in place of suspect ones.Test the theory
  9. 9After you've implemented your solution you should do this in the fifth step.Verify the solution
  10. 10What is the sixth and final step of the troubleshooting process but should really be done all along?Document your findings.
  11. 11These are a few things you should check if you encounter a dead system.Ensure the unit is plugged in, turned on and cabled up correctly, look for foreign objects, or broken/missing components.
  12. 12This type of virus can infect your system's firmware.BIOS virus
  13. 13This type of virus masquerades as a useful or necessary program but can actually contain a destructive program.Trojan horse.
  14. 14This term is used to describe a socketed chip that has become unseated due to constant expansion/contraction due to thermal cycle.Chip creep
  15. 15If a system is unable to hold date/time or specific boot settings this part may be malfunctioning.CMOS battery
  16. 16This term is used to describe the dimensions, location of screw holes and motherboardForm factor
  17. 17This is the type of flashable bios chip that you've been exposed to in the lab over the last 2 semesters.EEPROM
  18. 18This is the name of the main 24 bit power connector on the motherboardP1 connector
  19. 19This is the name of the chip set that controls the slower components on the motherboard such as usb port and onboard NICSouthbridge
  20. 20When your system boots up some of the routines of the BIOS are copied into the memory. This is the term that is used to describe that process.BIOS Shadowing.
  21. 21You make a full copy ever Monday and one of these every other day of the week. This type of back up gets larger and larger as the week goes on but requires the full backup disk and one of these in order to restore a system to its most recent state.Differental backup
  22. 22These are a few things you should require a user to implement in order to make their password more secure or more difficult to guess.Incorporate a number, special character and upper/lower characters in a password
  23. 23The term used to describe the active and unauthorized personal entry into a restricted area by following too close to a person that has authorized access.Tailgaiting
  24. 24If a client has received an email from what appears to be a trusted source that is asking for personal information that links that doesn't lead back to the expected company, this client is a victim of this.Phishing
  25. 25This is the name given to practise of restricting a client's access to only what he or she needs to do their jobs.principle of least privilege (POLP)
  26. 26If you're going to upgrade an internal wireless card in a modern laptop it would connect to one of these slots.mini-PCIe
  27. 27Some gaming laptops with upgradable GPUs can be found in this type of cardMXM
  28. 28The display on a laptop that is about 3 years old is flickering and going dark. This issue could be the CCFL and/or this.Inverter
  29. 29The number of pins in a module SODIMM DDR200
  30. 30Modern mechanical hard drives have one of these two forms of built-in thermal calibrationembedded or dedicated servos
  31. 31These are the two types of PCIe power connectors that a video card could require.6 or 8 pin
  32. 32This is the term that is used to describe a malfunctioning subpixel that remains constantly red, green or blueStuck
  33. 33These are the two most common stanadard beep codes heard from systems with video card issuesOne long and two short or one long and three short
  34. 34This is the number of pins a SATA hard drive connector would have15
  35. 35This is how the display quality of aperture grille CRT is measured.stripe pitch
  36. 36This is the number of pins a standard VGA connector has15
  37. 37PATA hard drives have drive select jumpers that allow you to choose from one of these three options.master, slave and cable select
  38. 38If your LCD monitor is not receiving a signal it will display this messageNo video
  39. 39This can be enabled in Windows to make text on an LCD appear clearer and allow the user to look at for a longer period of timeClearType
  40. 40This type of cable is designed to carry digital video and digital audioHDMI
    (High Definition Multi-media Interface)
  41. 41These are the two types of PATA cables that can be used with a PATA hard drive.40 and 80 conductor
  42. 42This is the term used to describe the circuitry built-in to CRT monitors to combat rainbow effectsDegaussing
  43. 43These 3 video card connectors are designed to transfer digital video signals.HDMI, DVI and Mini DisplayPort.
  44. 44The standard refresh rate of a LCD monitor60 Hz
  45. 45This type of monitoring software can be used with hard drivesSMART
  46. 46Over time the image of a CRT will begin to curve inwards at the edges while the corners remain stationary. What is this called?Pin cushioning
  47. 47What is the name of AMD's multiple video card GPU solution?CrossfireX
  48. 48This is the name given to a malfunctioning pixel in an LCD monitor that is always on.Hot pixel
  49. 49This provides a small charge to the paper as it enters the laser printer.Transfer corona
  50. 50This should be used to clean up spilled toner.Toner vacuum
  51. 51These are the two methods that a dot matrix paper uses to advance the paper.Tractor feed and friction feed
  52. 52The doctor blade or control blade is used with this cylinder to reduce the amount of toner in printing.Developing cylinder
  53. 53This component of a laser printer provides the large charge to the primary corona or charge rollerHVPS
    High Voltage Power Supply
  54. 54This has probably failed if your prints are coming out as blank sheetsPrint head
  55. 55This is the reason that portions of the paper are attracted to the photo drum before it gets hit by the tonerSome areas are charged differently on the paper
  56. 56This component of the laser printer delivers the charge to the photo sensitive drumPrimary Corona
  57. 57This is why it is often not cost-effective to replace a part in an ink jet printer.Parts are more expensive than the unit itself.
  58. 58These are four hazard that a technician might encounter when working with a laser printerHeat from the fuser, inhaling toner or ozone, charge from the HVPS, electrocution
  59. 59The primary grid is used in this phase of the laser printing processCharging or conditioning phase
  60. 60This sticky gum found in inkjet printers is composed of what two compounds?Ink and paper dust
  61. 61This is the result of clearing a paper jam by forcing the paper through the printer in the wrong direction.Broken gears and toner on areas of the paper that aren't meant to have toner
  62. 62These are two methods of ink delivery in an inkjet printerDrop on demand and continuous stream
  63. 63This optional component allows a laser printer to print on both sides of a pageDuplexer
  64. 64This is where the different colours of toner are mixed before they are fused to the paper.Transfer belt
  65. 65This is the ink used in laser printersToner
  66. 66This is the 4th step in the laser printer processDeveloping
  67. 67These are the 2 modes that dot matrix printers can print inDot addressable and font mode
  68. 68This is the reason that it's better that paper not absorb the ink immediatelyAllows the ink to be suspended until dry so that it does not splotch all over the paper.
  69. 69This type of printer is capable of printing carbon copy formsDot matrix
  70. 70This type of printer uses liquid ink that is sprayed through nozzles.Ink jet
  71. 71The reasons ink jet printers should be turned off at the source and not by a power barSo the heads can park correctly, be sealed and cleaned.
  72. 72This is where all the excess ink is collected in an ink jet printer.Spittoon
  73. 73If you are going to add more RAM to a system these are some things you should consider to match to the existing memory.Voltage, Speed, Timing, Memory Type
  74. 74These are the ways that termination can be configured for parallel SCSIJumper, Terminator Pack, Switch, SCAM, SCSI BIOS
  75. 75This is the result of more than one sheet of paper being fed through the printer.Paper jam
  76. 76The 4 types of ink cartridges used in laser printersCyan, Magenta, Yellow and Black
    CMYK
  77. 77The traditional BIOS has been around for a long time. Systems have started to transition to a new standard firmware interface. What is it called?UEFI
  78. 78What are some ways of testing the health of your memory module?Memtest86, POSTCARD, Windows Memory Diagnostic Tool
  79. 79This is the maximum speed of parallel ultra 4 wide SCSI320
  80. 80This was used in place of traditional SCSI ID in place of SAS devices.World Wide Name
  81. 81If your memory count is a little lower at boot than the actual memory, this might be the cause.Onboard video is using some resources
  82. 82This is the term for reprogramming a ROM chipFlashing
  83. 83This is how bond weight of paper is measured.A ream (500 sheets) of 22" x 17" paper
  84. 84A DDR3 can be found in standard voltages and low voltage versions. The voltages are?1.5 (standard) and 1.35 (low voltage)
  85. 85This is the SCSI ID that should be assigned to a SCSI host adapter.7
  86. 86What should be checked first if a printer is not working?Powered on, cabled properly, toner, assigned as default printer, online
  87. 87This is the name of the built-in test that can almost always be run on a printer.Printer self-test
  88. 88Reason why more than one page might be pulled into a printer at once.Low or high humidity, poor paper
  89. 89This is the name of the roller that makes sure that only one piece of paper at a time is pulled into the printer.Separation Roller
  90. 90This is the name given to a package of 500 sheets of paper.Ream
  91. 91This is the error code for missing or dislodged RAMOne long repeating beep
  92. 92This is the type of memory module used in modern laptop computersSODIMM
  93. 93Rambus memory may require the use of a blank stick which is called this.Continuity modules
  94. 94This may have failed if your printed characters fall off the page after emerging from the printer.Fuser
  95. 95This component may have failed if your sheet comes out completely black from a laser printer.Primary corona (charge roller)
  96. 96This is what happens if an application for request memory doesn't return the memory when it closes.Memory leak
  97. 97This is how you configure termination for SAS devicesYou don't configure termination for SAS devices.
  98. 98These are the reasons that solid state drives are better than traditional drives.Faster, no moving parts, runs cooler, uses less power, no vibration, lighter
  99. 99This is the collective name of all the tracks, on all sides on all platters of the same diameter.Cylinders
  100. 100Calculate the resulting parity data: Drive 1: 01101101 Drive 2: 1101010001101101
    XOR 11010100
    _____________
    10111001
  101. 101What are the two main reasons for using RAID?Speed and Efficiency
  102. 102This level of RAID provides no fault tolerance.RAID 0
  103. 103This is the size of the logical drive seen on the OS if you set up six 2 TB drives using RAID 5.10 TB
  104. 104This is the multiplying effect when data is rewritten for garbage collection.Write amplification
  105. 105This is employed to ensure that data is written equally across the SSD.Wear levelling
  106. 106This is the term given to using a heatsink that is only cooled by the air around it.Passive cooling
  107. 107This is the maximum hard drive size allowed by older systems that were using only 28 bit addressing.137 GB
  108. 108This is the type of RAID implementation that doesn't use a dedicated card or onboard RAID solution but uses the system resources to organize data to calculate parity.Software RAID
  109. 109This is the name given to a drive that's connected to a RAID controller and powered to be used immediately in case of a failed drive.Hot Spare
  110. 110What is the minimum number of drives for RAID 4?3
  111. 111This is the name given to RAID level 1Mirrored
  112. 112This could be enabled in modern operating systems to make garbage collection more pro-active.TRIM
  113. 113This is the smallest area that can be written to on an SSD.Page
  114. 114These are the two common consumer level drives interface connections.SATA and PATA
  115. 115This is a method of addressing used by hard drives to give every sector a unique address.LBA
    Logical Block Addressing
  116. 116This level of RAID is known as striping with dual parity.RAID 6
  117. 117If a desktop system does not have an OS installed, you can still go here to view the temperature of the CPU.CMOS setup program
  118. 118This type of cooling uses a pump and a reservoir.Liquid or Water Cooling

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Flashcards on Final for Troubleshooting, created by yousweetdreams on 03/12/2014.
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