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4. Module 1 Lesson 2 – Organisational Capability

Jhoti Parmar 9 preguntas Actualizado el 19 oct 2016

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Preguntas del test (9)

  1. 1Which of these statements about a Service Provider is TRUE?
    1. AIt is delivered by a well-designed process
    2. BIt specifies how an activity should be performed
    3. CIt transforms one or more inputs into defined outputs
    4. DIt describes the ability of a Provider to deliver a service
  2. 2Which is the BEST description of the Provider Capability Model framework?
    1. AIt specifies the capabilities needed by a compliant Service Provider
    2. BIt describes a hierarchy of capabilities and processes required by a service provider
    3. CIt provides a blueprint for implementing a successful Service Provider organisation
    4. DIt provides a benchmark that a Service Provider can use to assess its capability maturity
  3. 3Which of these are categories of capability in the provider Capability model?
    1. AEnabling capabilities
    2. BSupporting capabilities
    3. CValue chain capabilities
    4. DDemand governance capabilities
  4. 4In the context of Business Relationship Management, what does the acronym DNA stand for?
    1. ADevelop, nurture, advance
    2. BDesign, navigate, assess
    3. CDevelop, navigate, assess
    4. DDevelop, nurture, achieve
  5. 5Which is NOT one of the four disciplines of BRM?
    1. AExploring
    2. BServicing
    3. CDemand management
    4. DValue harvesting
  6. 6Which are core BRM competencies?
    Select all that apply
    1. ABusiness Transition Management
    2. BPortfolio Management
    3. CPowerful Communications
    4. DBusiness IQ
  7. 7Which BEST describes the purpose of the Exploring Discipline?
    1. ATo stimulate, surface and shape business demand for the Provider services
    2. BTo identify and rationalise demand
    3. CTo identify ways to increase the business value from the initiatives and services
    4. DTo coordinate resources
  8. 8What name is given to ‘an abstract representation of how an organisation utilises its components?
    1. AAn operating model
    2. BThe enterprise architecture
    3. CAn organisation chart
    4. DA service model
  9. 9What is the role of the BRM in the strategic content of the enterprise?
    1. AStrategy is a matter for the Executive Board. The BRM has no role
    2. BThe BRM should ensure that the strategy of the Provider is supported by the overall enterprise strategy
    3. CThe BRM should ensure that the enterprise strategy meets the needs of all stakeholders
    4. DThe BRM should ensure that the IT strategy is aligned with the enterprise strategy

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(quizzes) Quizzes - from Modules Test sobre 4. Module 1 Lesson 2 – Organisational Capability, creado por Jhoti Parmar el 05/09/2016.
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Creado el 5 sep 2016 · actualizado el 19 oct 2016
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