8778177
Descripción
Test por william Hoover, actualizado hace más de 1 año
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Creado por william Hoover
hace alrededor de 7 años
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Pregunta 1
Pregunta
Communication cannot be effective when either the sender or the receiver does not have adequate knowledge to
Respuesta
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Share New Ideas
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Rephrase Ideas
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Understand
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Implement Decisions
Pregunta 2
Pregunta
Physical appearance has nothing to do with effective communication.
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True
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False
Pregunta 3
Pregunta
The first step in enhancing communication skills is to recognize that the work group will be
Respuesta
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Young
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Diverse
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Fragmented
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Receptive
Pregunta 4
Pregunta
An e-mail message written in all capital letters
Respuesta
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Has no impact on the receiver
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Is easier and faster than using a sentence capitalization format
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Ensures the receiver will read it first
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Is the equivalent of shouting
Pregunta 5
Pregunta
Once and e-mail message is in cyberspace, it is safe and will not be shared
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True
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False
Pregunta 6
Pregunta
Information being circulated without a source of truth.
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Rumor
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Informal communication
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Feedback
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Grapevine
Pregunta 7
Pregunta
If you are the chair of a meeting, It is your responsibility to ensure that the group stays on task and on time.
Respuesta
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True
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False
Pregunta 8
Pregunta
If someone is complaining loudly, before addressing the issue, it is best to
Respuesta
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Tactfully move the person away from others
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Let the person know you wont tolerate the behavior
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Ignore the behavior until later
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Ignore the behavior all together
Pregunta 9
Pregunta
Written communications are not as important as they once were
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True
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False
Pregunta 10
Pregunta
This act protects privileged health information, such as patient identifiable information, and prevents inappropriate access to such information
Respuesta
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The Healthcare Information Technology Act
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The Patient Rights Act
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The Health Insurance Portability and Accountability Act
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The Patient Information Act
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