8776185
Quiz by william Hoover, updated more than 1 year ago
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Created by william Hoover
almost 4 years ago
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Description
Question 1
Question
A standard used to compare and improve a department's own products or services by measuring them against specified standards.
Answer
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Key Performance Indicator
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Industry Standard
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Best Practice
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Benchmark
Question 2
Question
Activities or procedures that are successful in one situation and may be successful in a similar situation in another department or organization
Answer
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Best Practices
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Benchmarks
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Recommended Practices
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Industry Standards
Question 3
Question
A predetermined course of action that identifies a key activity and provides a general strategy: a written statement of intent
Answer
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Procedure
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Policy
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Competency
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Mission
Question 4
Question
The act of following identified regulations and standards.
Answer
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Compliance
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Accreditation
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Plan,Do,Check, Act
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Best Practices
Question 5
Question
The process of assigning authority to subordinates to do work that a manager at a higher organizational level would otherwise do.
Answer
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Performance Improvement
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Planning
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Delegation
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Democratic Management
Question 6
Question
Describes a person or department with a vested interest in the successful outcome of a product or service
Answer
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Stakeholder
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Risk Management/Manager
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Quality Control Manager
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Customer
Question 7
Question
A federal act that requires hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability to pay
Answer
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Emergency Medical Treatment And Labor Act (EMTALA)
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Fair Care Standards Act (FCSA)
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Medicaid (CMS)
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Family Medical Leave Act (FMLA)
Question 8
Question
A strategy that uses open-ended questions during applicant selection, performance appraisal, and other interview to generate information that suggests interviewee reactions to specific situations is called a
Answer
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Personal Performance-based interview
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Behavioral-based interview
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Behavior-mapping strategy
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Predictive reaction strategy
Question 9
Question
The process that imposes restrictions on filling vacant positions to manage the costs associated with them
Answer
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Position Control
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Hiring Freeze
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Attrition
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Budget-Sensitive Hiring
Question 10
Question
An approach to budget preparation that requires planner to explain all expenses to provide justification for each line item funded with resources allocated accordingly
Answer
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Real time allocation budget
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Line Item Budget
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Pay-as-you-go Budget
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Zero-Based Budget