A standard used to compare and improve a department's own products or services by measuring them against specified standards.
Key Performance Indicator
Activities or procedures that are successful in one situation and may be successful in a similar situation in another department or organization
A predetermined course of action that identifies a key activity and provides a general strategy: a written statement of intent
The act of following identified regulations and standards.
The process of assigning authority to subordinates to do work that a manager at a higher organizational level would otherwise do.
Describes a person or department with a vested interest in the successful outcome of a product or service
Quality Control Manager
A federal act that requires hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability to pay
Emergency Medical Treatment And Labor Act (EMTALA)
Fair Care Standards Act (FCSA)
Family Medical Leave Act (FMLA)
A strategy that uses open-ended questions during applicant selection, performance appraisal, and other interview to generate information that suggests interviewee reactions to specific situations is called a
Personal Performance-based interview
Predictive reaction strategy
The process that imposes restrictions on filling vacant positions to manage the costs associated with them
An approach to budget preparation that requires planner to explain all expenses to provide justification for each line item funded with resources allocated accordingly