8874402
Quiz by william Hoover, updated more than 1 year ago
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Created by william Hoover
almost 4 years ago
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Description
Question 1
Question
Refers to studying your own facility's or department's process's to identify possibilities for improvement
Answer
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External Bench-marking
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Internal Bench-marking
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Internal Best Practice
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External Best Practice
Question 2
Question
The process of using a computer input device to load information from bar codes directly into a computer system
Answer
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Optical Scanning
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RFID
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Data Load Input
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EDI
Question 3
Question
Numerous machine readable rectangular bars and spaces arranged in a specific way to represent the numbers, letters, and other symbols to identify a product
Answer
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Dot Matrix
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Optical Scan
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Data Code
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Bar Code
Question 4
Question
External bench-marking roadblocks include all of the following EXCEPT
Answer
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Varying scopes of service
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Misconceptions about service
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Administrators Misconceptions
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Lack of computer technology
Question 5
Question
To identify and analyze best practices to discover areas of and processes for performance improvement
Answer
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Performance Reviews
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Bench-marking
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Performance Improvements
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Indicator Reviews
Question 6
Question
All bench-marking process's are helpful for CS departments
Answer
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True
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False
Question 7
Question
For bench-marking purposes most CS departments are similar enough to make comparisons
Answer
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True
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False
Question 8
Question
Bench-marking assessments can be useful to CS leaders for several reasons including all of the following EXCEPT
Answer
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Measure current levels of performance within the department
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Assess quality in efforts to reduce defects
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Justify a budget increase
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Train new and existing employees
Question 9
Question
Internal benchmarks do not provide the insights necessary to identify the need for specific changes
Answer
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True
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False
Question 10
Question
Activities or procedures that have been successful in another situation and that might be the best way to do something in one's own organization
Answer
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Best Practices
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Current Benchmarks
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Bench-marking Indicators
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Networking Comparisons