Human Resource Development

Pregunta	Respuesta
Personal Mastery (Senge's 5 Disciplines)	The ability to continually clarify and deepen our personal vision - become intrinsically motivated
Mental Models (Senge's 5 Disciplines)	Unearthing our internal pictures of the world and opening them to others -reflect on own beliefs
Shared vision (Senge's 5 Disciplines)	developing a shared picture of the future and fostering genuine commitment to this
Team learning (Senge's 5 Disciplines)	attaining the capacity to ‘think together’ and make synergies that work
Systems Thinking (Senge's 5 Disciplines)	Analyse patterns in organisations holistically
List Kirkpatrick's four levels in order Top of pyramid = top row	Results (assess effectiveness) Behaviour (apply training to work) Learning (assess learnt info) Reaction (favourability) RBLR
List Phillip's 5 levels of ROI	ROI Business Impact Application and implementation Learning Reaction and satisfaction
List Phillip's 4 phases	Evaluation Planning (develop objectives) > data collection (during and after) > data analysis (convert to monetary) > reporting (generate impact)
Systematic approach to HRD	Identify needs > Analyse needs > Design > Implement > Evaluate IADIE
Diageo Example	PROI 1: 81% job satisfaction PROI 2: competency assessment PROI 3: 85% joint problem solving PROI 4: site yield increase 9.75% PROI 5: ROI = 121% BCR = 2.21

Resumen del Recurso

	Creado por Ben Armstrong hace casi 5 años