Fichas
CSA
Fichas del conjunto (40)
- 1Which of this is a primary way of interacting with the applications and information in ServiceNow instance?ServiceNow Platform User Interface
- 2A role is a:Collection of Permissions
- 3A group is a:set of users who share a common purpose
- 4The Now Platform is an example of which cloud computing model?Application Platform as-a-Service(aPaaS)
- 5Which of the following workflow types does the Now Platform provide?Employee, Customer, and Information Technology
- 6Each ServiceNow solution provides its own guided setup. When implementing it Service branding, including the company logo and colors?System Properties>Basic Configuration
Guided Setup>ITSM Guided Setup - 7Which of the following branding features can be configured?-Banner image, text, and colors
-Browser Tab Title
-System Date/Time Formatting
-Navigation background and text colors - 8What are some of the benefits often recognized by branding your instance?-Gain user trust
-Accelerate adoption rates
-Create a shared identity - 9Lists provide context menus at three different levels, What are the names of those context menus?-List title menu
-List fields context menu
-List column context menu - 10A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:Breadcrumbs
- 11Which menu can users access to display actions that involve creating quick reports, configuring lists, and exporting data?Column context menu
- 12Which search feature can be used to help narrow down search results in ServiceNow?Wildcard Characters
- 13A column in a list represents what in the ServiceNow instance?A field
- 14Insert:Creates a new record and closes the form
- 15Update:Updates an existing record and closes the form
- 16Save:Updates an existing record and keeps the form open
- 17Insert and StayCreates a new record and keeps the form open
- 18Copy IncidentCreates a new record and keeps the form open
- 19SubmitCreates a new record and closes the form
- 20Which menu provides options related to viewing, configuring, creating favorites and saving form data?Form Context menu
- 21What allows users to see a time stamped history of all actions taken within a record?Activity Streams
- 22Which field type displays record from another table?Reference
- 23When using Form Designer, icons presented on each field include which of the following?-Edit icon
-Remove icon
-Handle icon - 24A field can be added to a table and form by accessing which part of the Form Designer Interface?Field Navigator
- 25Different form templates can be applied to a form by accessing the:Template bar
- 26Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence?-Setting an Assignment group and user based on Category and Subcategory
-Setting Assignment group based on Category and Subcategory
-Setting a User based on Category and Subcategory
-Setting an Assignment group and User based on the SHort description - 27Which of the following best describes tasks?-Tasks minimize the possibility of human error
-Tasks lead to quicker resolution times
-Tasks are repeatable processes - 28Which tab contains the activity stream for a task?Notes
- 29Which of the following are ways to collaborate with team members on Tasks-Connect chat
-Work notes
-User Presence
-Activity Stream - 30Notifications in the Now Platform occur through which of the following methods?-Email
-SMS
-Meeting Invitation - 31Which feature allows users to manage which notifications the receive about various activities occurring in the Platform?Subscriptions
- 32When configuring an email notification, where can you choose field values from the record to include within the message?Select variables
- 33Which three tabs are used to configure an email notification?-When to send
-Who will receive
-What it will contain - 34Where can users set their notification subscription preferences?System Settings
- 35To see the notifications that are currently defined on the Now Platform, you can navigate to:System Notification>Email>Notifications
- 36What are the benefits of using the Process Automation Designer?-Connecting multiple flows and actions
-Guiding end users to complete a process in a task-oriented interface
-Consolidating separate business processes across your organization
-Defining a consistent record lifecycle from beginning to end
-Passing data between activities and stages of business processes - 37What are the three types of triggers in Flow Designer?Record-based, schedule-based, or application-based
- 38Describe Record-based triggersRecord-based triggers run a flow after a record has been created, updated, or deleted
- 39Describe schedule-based triggersSchedule-based triggers run a flow at the specified date and time: daily, weekly, monthly, etc.
- 40—Application-based triggers are added when the associated application spoke is activated.
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- Descripción
- Fichas sobre CSA, creado por Marshall Joiner el 09/06/2022.
- Creado por
- Marshall Joiner
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