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08 PROJECT QUALITY MANAGEMENT
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- 18.1 Plan Quality ManagementThe process of identifying quality requirements and/or standards for the
project and its deliverables and documenting how the project will demonstrate compliance with quality
requirements. - 28.2 Perform Quality AssuranceThe process of auditing the quality requirements and the results from
quality control measurements to ensure that appropriate quality standards and operational definitions
are used. - 38.3 Control QualityThe process of monitoring and recording results of executing the quality activities
to assess performance and recommend necessary changes. - 4Quality as a delivered performance or result isis “the degree to which
a set of inherent characteristics fulfill requirements” (ISO 9000) - 5Grade asa design intent is a category assigned
to deliverables having the same functional use but different technical characteristics - 6Precision is aFor example, the magnitude for each increment
on the measurement’s number line is the interval that determines the measurement’s precision—the greater the
number of increments, the greater the precision. - 7Accuracy is anAccuracy is an assessment of correctness. For example, if the
measured value of an item is very close to the true value of the characteristic being measured, the measurement
is more accurate. - 8• Customer satisfactionUnderstanding, evaluating, defining, and managing requirements so that
customer expectations are met. This requires a combination of conformance to requirements (to ensure
the project produces what it was created to produce) and fitness for use (the product or service needs to
satisfy the real needs). - 9• Prevention over inspectionQuality should be planned, designed, and built into—not inspected into the
project’s management or the project’s deliverables. The cost of preventing mistakes is generally much
less than the cost of correcting mistakes when they are found by inspection or during usage. - 10• Continuous improvementThe PDCA (plan-do-check-act) cycle is the basis for quality improvement as
defined by Shewhart and modified by Deming. In addition, quality improvement initiatives such as Total
Quality Management (TQM), Six Sigma, and Lean Six Sigma could improve the quality of the project’s
management as well as the quality of the project’s product. Commonly used process improvement models
include Malcolm Baldrige, Organizational Project Management Maturity Model (OPM3®), and Capability
Maturity Model Integrated (CMMI®). - 11Management ResponsibilitySuccess requires the participation of all members of the project team.
Nevertheless, management retains, within its responsibility for quality, a related responsibility to provide
suitable resources at adequate capacities. - 12Cost of quality (COQ).Cost of quality refers to the total cost of the conformance work and the
nonconformance work that should be done as a compensatory effort because, on the first attempt to
perform that work, the potential exists that some portion of the required work effort may be done or has
been done incorrectly - 13• Prevention (keeping errors out of the process) and inspection (keeping errors out of the hands of the customer).• Prevention (keeping errors out of the process) and inspection (keeping errors out of the hands of the
customer). - 14• Attribute sampling (the result either conforms or does not conform) and variables sampling (the result is rated on a continuous scale that measures the degree of conformity).• Attribute sampling (the result either conforms or does not conform) and variables sampling (the result is
rated on a continuous scale that measures the degree of conformity). - 15• Tolerances (specified range of acceptable results) and control limits (that identify the boundaries of common variation in a statistically stable process or process performance).• Tolerances (specified range of acceptable results) and control limits (that identify the boundaries of
common variation in a statistically stable process or process performance). - 16An inspection isthe examination of a work product to determine if it conforms to documented standards
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- PMP PMP - All Chapters Fichas sobre 08 PROJECT QUALITY MANAGEMENT, creado por miguelabascal el 13/07/2013.
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