Understanding Process and Process Redisign

Nota:

• What SIPOC means is: Supplier -> Input -> Process -> Output -> Customer

1. Because nowadays we deal with:
   1. Competition in every sector
   2. New technologies
   3. Global marketplace
   4. Smarter customers

1. Cost management
2. Speed to market
3. Customer happiness
4. Innovation
5. Rapid response to external turbulence

1. Which areas must be identified and evaluated to find any root problem?
   1. Sales
   2. Production
   3. Human Engieering
   4. Marketing
   5. Finance
   6. Administration
   7. Inbound logistics

1. Turn inputs into outputs of greater value
2. Is a structured an purposeful work in context (expressed in systematic flow and diagrams)

1. Because all areas need to work together for a global goal, not for the "local" goal