OPERATIONS

OPERATIONS

1. ROLE

   • Strategic Role
     • cost leadership
     • good/service differentiation
   • Goods/Services in Different Industries
   • Interdependance

2. INFLUENCES

   • Globalisation
   • Technology
   • Quality Expectations
   • Cost-based competition
   • Government policies
   • Legal regulations
   • Environmental Sustainability
   • Corporate Social Responsibility
     • difference between legal compliance & ethical repsonsibility
     • environmental sustainability & social responsibility

3. PROCESSES

   • Inputs
     • transformed resources
       • materials
       • info
       • customers
     • transforming resources
       • HR
       • facilities
   • Transformation Process
     • volume, variety, variation dem., visibility
     • sequencing
       • gantt charts
       • CPA
     • technology
       • task design
       • process layout
     • monitoring, control and improvement
   • Outputs
     • warranties
     • customer service

4. STRATEGIES

   • Performance Objectives
     • quality
     • speed
     • dependability
     • flexibility
     • customisation
     • cost
   • New Product or Service Design and Development
   • SCM, Logistics, E-commerce, Global Sourcing
   • Outsourcing
   • Technology
     • leading edge
     • established
   • Inventory Management
     • Disadvantages of holding stock
     • LIFO, FIFO, JIT
   • Quality Management
     • control
     • assurance
     • improvement
   • Overcoming Resistance to Change
     • financial costs (purchasing new equipment)
     • redundancy payments
     • retraining
     • inertia
     • reorganising plant layout
   • Global Factors
     • global sourcing
     • economies of scale
     • scanning & learning
     • research & developement