TOTAL QUALITY MANAGEMENT (TQM)

TOTAL QUALITY MANAGEMENT (TQM)

1. BORN IN THE SECOND MIDDLE OF THE CENTURY PAST

   • PRECURSOR
     • EDWARS DERRING and JOSEPH DURAN
       • YOUR IDEAS WERE
         • ACCEPTED IN JAPAN

2. TOOLS USED

   • CYCLE PDCA
   • PRACTICE STANDARDIZED
   • HOSHIN KANRI

3. IDENTIFY TO THE

   • CLIENT
     • INTERNAL
     • EXTERNAL

4. IT SERVES FOR

   • MAXIMIZE
     • EFICIENCIENCE
     • EFECTIVITY

5. SEEK

   • THE TOTAL QUALITY
   • SATISFACTION THE CLIENT'S
   • BENEFITS BUSINESS

6. GENERATE

   • SENSE OF BELONGING

7. SEARCH IMPLEMENT

   • TOP CONDITIONS OF WORK
   • FORMATION OF JOBS
   • EMPOWERMENT

8. BEGINNING

   • QUALITY
   • PRIORITY WITH THE CLIENT
   • PRIORITIZATION OF THE ACTIVITIES
   • CONTROL
   • RESPECT

9. TOTAL QUALITY

   • AIMS TO
     • CALIDAD DE LOS PROCESOS

10. ASPECTS

    • IMPROVEMENT PERMANENT
    • TRAINING KEEP GOING
    • MOTIVATION
    • GOOD COMMUNICATION

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