Understanding the Management Process

Understanding the Management Process

1. What Is Management?

   • The process of coordinating people and other resources to achieve the goals of an organization
   • The Four Main Resources of Management
     • Material resources
     • Human resources
     • Financial resources
     • Information resources

2. Basic Management Functions

   • Planning
     • Mission
     • Strategic planning
     • Establishing goals and objectives
     • SWOT analysis
       • - Strengths - Weaknesses - Opportunities - Threats
     • Core competencies
     • Types of plans
       • Plan
       • Strategic plan
       • Tactical plan
       • Operational plan
       • Contingency plan
   • Organizing the Enterprise
     • Organizing
     • Leading and motivating
   • Controlling Ongoing Activities
     • Controlling
     • Control function

3. Kinds of Managers

   • Levels of management
     • Top manager
     • Middle manager
     • First-line manager
   • Areas of Management Specialization
     • Financial managers
     • Operations managers
     • Marketing managers
     • Human resources managers
     • Administrative managers (general managers)
   • Key Skills of Successful Managers
     • Conceptual skills
     • Analytic skills
     • Interpersonal skills
     • Technical skills
     • Communication skills

4. Leadership

   • - The ability to influence others - Leadership versus management - Formal leadership - Informal leadership
   • Styles of Leadership
     • Autocratic
     • Participative
     • Entrepreneurial
   • Which Leadership Style Is Best?
     • Matching style to the situation
     • Effective leadership depends on
   • Tips for Successful Leadership

5. Managerial Decision Making

   • Identifying the problem or opportunity
   • Generating alternatives
   • Selecting an alternative
   • Implementing and evaluating the solution
   • Managing Total Quality

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