CONFLICTS

CONFLICTS

1. What is?

   • It is normally a disagreement between two or more people, this can be phisical or verbal
     • • • Conflicts are natural in all walks of daily life
           • The concept of conflict is controversial. Psychologists and sociologists have given different meanings. It is being defined as a process by few, an obstructive behavior, and goal incompatibility by others.

2. Characteristics

   • In your life you are going to live a lot of conflicts because everybody have differences
   • Everybody have a different perception of live so, some people can create conflicts easyly than other
   • A conflict may occur within an individual, between two or more individual
   • A conflict can present in different ways

3. Why it happens

   • Lack and trust
   • Poor infotmation
   • Agressive management

4. Types

   • basis of Results
     • Constructive
       • they support the group goals and help in improving performance.
     • Destructive
       • when it takes attention away from other important activities, undermines morale or self-concept, polarises people and groups
   • basis of Rights and Interests
     • where people are granted certain rights by law or by contract or by previous agreement or by established practice
   • basis of Strategy
     • Cooperative
       • In a cooperative situation the goals are so linked that everybody ‘sinks or swims’ together
     • Competitive
       • Competitive conflict is marked by the desire to win the fight or argument, even if winning costs more and causes more pain than not fighting at all.
   • Basis on involvement
     • Is when two oraganizations or people of them comoete between them for business

5. Results

   • Destructive
     • When you learn from them, you look for solutions and you learn to resolve a conflict through dialogue
   • Constructive
     • when you don't learn anything and you only want to cause harm to other people