Test
IGCSE Business. - Motivation in the workplace
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Preguntas del test (13)
1If a business has a well [blank_start]motivated[blank_end] workforce, it will perform better. People will be happier, the working environment will be more [blank_start]agreeable[blank_end] and productivity will be higher. Therefore business [blank_start]profits[blank_end] are likely to be higher.
Having a motivated work force makes it easier to attract new employees, [blank_start]retain[blank_end] existing employees and means that [blank_start]productivity[blank_end] is good as well motivated employees work [blank_start]harder[blank_end].
- Amotivated
- Bagreeable
- Cprofits
- Dretain
- Eproductivity
- Fharder
2Businesses can CHANGE the motivation of workers because they have the opportunity to provide for a number of human needs. These needs can be physiological, social or in relation to safety and security.
- AVerdadero
- BFalso
3Businesses often organise their workers into teams. This is because........
Select 3 correct responses
- ATeam workers are more productive
- BSocial needs are satisfied by belonging to a group with whom they can form closer ties
- Cbelonging to a team gives people a sense of identity and the feel more secure
- DBeing part of a team helps because they can plan nights out and become friends
- Eit allows people to meet up and have romantic relationships
4[blank_start]Psychologist[blank_end] Frederick Herzberg discovered in the [blank_start]1960's[blank_end] that certain factors at work would help give employees job satisfaction. He called these [blank_start]MOTIVATORS.[blank_end] He also found that other factors cold leave workers dissatisfied. He called these [blank_start]HYGIENE[blank_end] FACTORS.
HERZBERG said that businesses must find ways of giving workers [blank_start]job satisfaction.[blank_end]
- APsychologist
- Bgardener
- C1960's
- D1980's
- EMOTIVATORS.
- FENERGISERS
- GHYGIENE
- Hunhappiness
- Ijob satisfaction.
- Jincreased happiness
5In 1943 Psychologist Abraham Maslow recognised the needs of employees and arranged them into a hierarchy, showing that some needs are more important than others. There are 5 levels and A person will start at the bottom of the hierarchy and will seek to satisfy each need in order. Once the first ‘physiological’ need is satisfied it no longer acts as a motivator.
Which of the following are not part of Maslow's Hierarchy of Needs?
(See image)
- Apersonal security
- BWi-fi
- Cstatus
- Ddesire to become the most that one can be
- Eair, food, shelter, sleep
- Fnew trainers
- Gpets
6Moving staff up a Maslow level is motivational
Match the need to the workplace implication - drag to the orange point
- Aphysiological
- Bsafety
- Cbelonging
- Desteem
- Eself-actualisation
7[blank_start]Frederick[blank_end] Winslow Taylor (1856 – 1917) put forward the idea that workers are motivated mainly by pay. His Theory of [blank_start]Scientific Management[blank_end] argued the following:
Workers do not naturally enjoy work and so need close supervision and [blank_start]control[blank_end]
Therefore managers should break down production into a series of small tasks
Workers should then be given appropriate [blank_start]training[blank_end] and tools so they can work as efficiently as possible on one set task.
Workers are then paid according to the number of items they produce in a set period of time- [blank_start]piece-rate[blank_end] pay.
As a result workers are encouraged to work hard and maximise their [blank_start]productivity[blank_end].
However workers soon came to dislike Taylor's approach as they were only given [blank_start]boring[blank_end], repetitive tasks to carry out and were being treated little better than human [blank_start]machines.[blank_end]
- AFrederick
- BJohn
- CScientific Management
- DNeeds Management
- Econtrol
- Frewards
- Gtraining
- Hbeatings
- Ipiece-rate
- Jnumbers
- Kproductivity
- Lenjoyment
- Mboring
- Nexciting
- Omachines.
- Putensils
8There are three factors that can motivate employees
Select the correct three
- Afinancial rewards
- Bnon-financial rewards
- Cintroducing ways to give job satisfaction
- Dmaking friends
- Eletting them talk about how clever they are
9TIME RATES
Workers are paid according to the amount of time they spend at work. This is called a [blank_start]TIME RATE[blank_end]. It is common and involves paying workers so much per hour or per week. A workers overall pay is called [blank_start]gross[blank_end] pay - it is what they get paid [blank_start]minus[blank_end] deductions, which include:
Income tax
national [blank_start]insurance[blank_end] contributions
pension contributions
Union [blank_start]membership[blank_end] fees (where workers are members)
- ATIME RATE
- Bsalary
- Cgross
- Dsingle
- Eminus
- Fplus
- Ginsurance
- Hincome
- Imembership
- Jactivity
10Match the definitions
- Arenumration
- Btimerate
- Cgross pay
- Dnet pay
- Eovertime
11Some workers are paid according to how much they produce.
eg: numbers of boxed packed for distribution or weight of grapes picked.
This is called ..........
- Apiece rate
- Bproduction pay
12Other ways to motivate employees include: .......
Select the 4 correct responses
- APerformance related pay - linked to the achievement of targets
- BBonus payments - paid in addition to a wage if targets are met. Can be paid to individuals of groups of workers
- CCommission - often used to reward sales staff for reaching a target eg: selling 12 cars a month
- DPromotion - can be key to motivate people who want to do well
- Ebeing invited to the bosses house for tea
- Fan afternoon off
13Complete the diagram by selecting the missing FRINGE BENEFITS that employees sometimes use to motivate employees
Read the others too!............
- ACompany car
- BTaking the company hamster home
- Cstaff discounts
- Da book voucher
- Efree private health insurance
- Fa sandwich a lunch time
Información
- Descripción
- IGCSE Business Quiz on motivation in the workplace. Useful images sometimes contain the answers.
- Autor
- Michelle Parker
- Idioma
- English
- Visitas
- 1.197
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