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Test

Week 1 assessment

swiley 10 preguntas

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Preguntas del test (10)

  1. 1 If you cannot get to LHDEV, how can you quickly tell what the port assignments are on the POS?
    1. AUse Radviewer
    2. BSign the POS into RPOSSupport
    3. CUse the search function in the knowledge base
    4. DCheck the setting at another store
  2. 2A store calls in because the Verifone on POS A is frozen. What is the first step according to the knowledge base?
    1. AUnplug verifone
    2. BStop Devman, using radviewer
    3. CReboot POS
    4. DRestart Epsilon
  3. 3The loyalty printer on POS 3 is printing on POS 1, which response is most likely?
    1. AStore moved the loyalty printer from POS 3 to POS 1
    2. BPOS 3 loyalty printer has the same IP address ads POS 1 in Epson Config
    3. CAll of the above
    4. DNone of the above
  4. 4if the changer on POS B is giving the incorrect change what is the best way to determine if the issue is with the base or the magazine?
    1. AReplace the changer
    2. BMove the magazine to a different base
    3. CCheck the lever inside of changer
    4. DNone of the above
  5. 5If a store already has a ticket open for same issue they are calling in about you should create a new ticket.
    1. AVerdadero
    2. BFalso
  6. 6The store calls in because their hand held says "Network out of Range", What could be a reason?
    1. ASite server is not on the network
    2. BDate and Time are incorrect
    3. CBlue Tooth is turned on
    4. DAll of the above
  7. 7The GM calls and wants a shortcut added to the training PC, we go ahead and add the short cut.
    1. AVerdadero
    2. BFalso
  8. 8The store calls in because the crind on Pump 1 says "Busy". What steps can you take?
    1. AReboot POS
    2. BReboot Credit
    3. CUnlock pump in SMtools
    4. DResend system info through SSUI
  9. 9All the POS have MO Error displayed on the bottom of the screen. Now what?
    1. APass the call to someone else
    2. BAdvise the store to call Travelers Express or Moneygram
    3. CHave the store start to sell a Money Order directly from the MO terminal, up to the point where they enter their pin
    4. DReboot the MO terminal and all the POS
  10. 10It is ok to right all your calls down and enter them into the ticketing system at the end of your shift
    1. AVerdadero
    2. BFalso

Información

Descripción
Week 1 self assessment
Autor
swiley
Idioma
English
Visitas
43
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