Test
2.03 H&T Quiz
Preguntas del test (20)
1What type of computer system do hotels use to determine their staffing needs?
- AData mining system
- BProject mediation system
- CProperty management system
- DMarketing information system
2Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?
- AThe room ratio
- BThe house count
- CThe total number of hotel rooms
- DThe percentage of unavailable rooms
3If 250 hotel rooms need cleaned, and it takes 30 minutes to clean each room, how many labor hours should the hotel include in the housekeeping budget?
- A125
- B130
- C140
- D135
4Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?
- AIt has an automated check-out system.
- BIt relies on unskilled labor to handle billing.
- CIt has more rooms than nearby competitors.
- DIt uses a split-shift schedule to cover its needs.
5When is a beach resort more likely to increase its budget for labor hours?
- AAfter the holidays
- BDuring off season
- CDuring peak season
- DBefore the night shift
6Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?
- A13
- B11
- C8
- D10
7A restaurant manager is assigning employees to work at certain times throughout the week. What work activity is the restaurant manager performing?
- ADirecting
- BEvaluating
- CScheduling
- DForecasting
8If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?
- A8
- B10
- C12
- D14
9Why does a cruise ship need to calculate how long it takes to clean a cabin each day if all cabins must be cleaned by a certain time?
- ATo keep track of attendance
- BTo schedule staff vacations
- CTo purchase sheets and towels
- DTo maintain cleaning procedures
10Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?
- ARoom rates
- BYield statistics
- COperating ratios
- DOccupancy forecasts
11Which of the following lodging facilities is most likely to need higher staffing requirements?
- A50-unit economy motel
- BA large, full-service convention hotel
- CAn upscale, 15-room bed and breakfast inn
- DA lakeside campground with several campsites
12If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?
- A3685
- B3465
- C3275
- D3325
13A tour company schedules Janna and Michael to work four-hour shifts on Friday, Saturday, and Sunday to help cover the busiest time on those days. What type of schedule are Janna and Michael working?
- AExempt
- BCyclical
- CPart-time
- DFrictional
14What is a primary reason why many hospitality businesses rotate their employees’ work schedules?
- ASo the managers can delegate work activities
- BSo the employees can get to know each other
- CSo the business can lower its payroll expenses
- DSo the business does not need to hire more managers
15If a resort reservationist typically processes 10 bookings per hour, and the resort processes 160 reservations during the 8-hour afternoon shift, how many full-time employees will the resort need on hand to book reservations during the shift?
- A5
- B4
- C3
- D2
16If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?
- A9
- B11
- C6
- D7
17Jack works at a motel’s front desk from 7:00 a.m. to 3:00 p.m. five days a week. What shift is Jack working?
- ADay
- BSwing
- CNight
- DAfternoon
18What is an important factor to consider when establishing staffing and service ratios for a hotel?
- AManagement style
- BCustomer demand
- CAccounting methods
- DFacility building codes
19Why do many hospitality businesses establish schedules so that employees’ work shifts overlap by 15 minutes?
- ATo maintain a positive attitude among employees
- BTo provide employees with in-depth training
- CTo ensure a smooth shift transition
- DTo increase the payroll expenses
20If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?
- A7
- B6
- C4
- D5
Información
- Descripción
- NC Hospitality & Tourism 2.03 Quiz
- Autor
- Chad Collins
- Idioma
- English
- Visitas
- 929
- Etiquetas
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